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Koons Ford of Annapolis - Service Center

Annapolis, MD

4.4
1,111 Reviews

1,111 Reviews of Koons Ford of Annapolis - Service Center

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June 07, 2025

Kaleb in the service department was professional and a great communicator. Kept us apprised of the warranty repair. More

by KARENANDCREW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl Mosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 06, 2025

I have never had a bad experience at Koons Ford. Service team is always on top of everything. More

by Ccavey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
patrick bowling
June 05, 2025

I trust Koon’s Ford of Annapolis to service my vehicle with expertise and care. My service coordinator, Mike Treas, takes good care of me. Waiting is never fun but at least I’m comfortable in the lounge. More

by oarrjh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2025

I have been a customer for over 30 yrs. Need I say anything more than that More

by MPCPMIKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe koons
June 04, 2025

Always a great experience at Koons Ford of Annapolis, Maryland. Fixed the issue on the first try. More

by ROPER.ROBERT.W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2025

Very good customer service from Mark. Kept me informed on progress and coordination with insurance company. More

by TIMOTHYLYNCH04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
June 02, 2025

Great customer service from Jordan and suffice repairs to my vehicle. What else, is there to say More

by BJG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Im not sure who I work with
May 29, 2025

Please change the service center policies on electric vehicle work. If the only mechanic that works on EV's isn't in, then don't schedule a vehicle drop off on any other day, without notifying the custom More

by TONY@DLCPA.ORG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Bowling
May 29, 2025

I recently brought my 2023 Lightning ER Lariat in for service and couldn’t be more satisfied with the experience. From start to finish, Mark Bowling, Earl, & the tech that worked/ ran diag were professio More

by comrade15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Matson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Earl Mosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Bowling
May 28, 2025

Service personnel, Mr. Caleb (last name ?) - this young man was very professional, effective, pleasant, respectful, and helpful! More

by annjones56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb
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