Koons Ford of Annapolis - Service Center

Great service. Friendly people. Loaner was a great help although they finished way before expected. Friendly people. Loaner was a great help although they finished way before expected. More

Very helpful, very informative, got the work done in the scheuled time. Whole staff's great. scheuled time. Whole staff's great. More

Service on the suv went as expected all good will be bringing the vehicle to have them as to why the service light is on bringing the vehicle to have them as to why the service light is on More

The service staff, Mike, was great. ... He was efficient and the work was quickly done as I waited. ... He was efficient and the work was quickly done as I waited. More

Steve Watts did an excellent job working 6 of my fleet truck through for recalls truck through for recalls More

Had to come back-and-forth six times because nobody was looking at my car properly. Had to come 3 times just to have my fluids topped off from my initial oil change and was constantly told they were topped looking at my car properly. Had to come 3 times just to have my fluids topped off from my initial oil change and was constantly told they were topped off and coolant was constantly below minimum until service guy did it himself after talking to me. Car made a wierd noise and would break down after pick up after being told nothing was wrong to then find out the purge valve and battery was a issue so then had that fixed to finally pick up my vehicle for them to leave my car a mess with car parts they never even put back on under the hood. Very disappointing experience. 6 times is insane. More

Great service without a long wait, and my service advisor was extremely professional. All the staff in Koon’s service are great!! was extremely professional. All the staff in Koon’s service are great!! More

Fabulous, the whole team. Front to back of the house. Competent, friendly, upbeat team. Great workmanship and attitude all around. Front to back of the house. Competent, friendly, upbeat team. Great workmanship and attitude all around. More

Service was completed in a timely manner and Michael was professional and provided wonderful customer service professional and provided wonderful customer service More

Earl and his team always give our family stellar service. They do a great job and are always fast and helpful. They do a great job and are always fast and helpful. More