Koons Ford of Annapolis - Service Center

Always excellent servicing of my F150 over the years since I purchased it at this dealership. Very helpful and knowledgeable individuals that care! since I purchased it at this dealership. Very helpful and knowledgeable individuals that care! More

Great service. Found the problem on my new Explorer and fixed it. Thank you very much! Found the problem on my new Explorer and fixed it. Thank you very much! More

Excellent service both in communication and service. I recommend this dealership to friends and family. I recommend this dealership to friends and family. More

My first time to Koons to get an oil change took over three hours. But this time the work was done quickly and it was a much more satisfying experience. three hours. But this time the work was done quickly and it was a much more satisfying experience. More

KOONS FORD OF ANNAPOLIS IS THE GREATEST DEALERSHIP EVER! I WILL BE GOING THERE FOR LIFE I WILL BE GOING THERE FOR LIFE More

I had a 9:00 am appointment. The man I checked in with (Mike) wrote my cell phone number down. He read it back as the same number I said. I stayed at the dealership while my oil The man I checked in with (Mike) wrote my cell phone number down. He read it back as the same number I said. I stayed at the dealership while my oil was changed. After 3 hours I checked to see if my vehicle was done... Not Yet, at 3 hours, same thing. around 2:00, I saw a lady who asked if everything was ok? I explained I'd been there waiting for close to 5 hours. She was mortified upon realizing it was only for an oil change. She checked on it. Comes back and said, it's been ready for over an hour. Mike tried to call you but you never answered. I showed her my phone. No calls, no messages, and I had been there the WHOLE TIME! Mike said "I called you. He showed me the number which was different than what I told him and different from what he quoted back. If other service techs can come find the customers who've checked in under them, why couldn't he do the same. He acted like I screwed up. May be, I did; by being a customer for Koons FORD Annapolis?? This is the third time I have been mistreated as a customer... I am in the market for a truck. I will be looking at another Ford Dealership for it. More

I droped my car off early at 530 for my free oil change. For a 7:30 app. When I got back there at 1230. It wasn’t ready. Then I got charged and didn’t get the inspection sheet like of the breaks and ties For a 7:30 app. When I got back there at 1230. It wasn’t ready. Then I got charged and didn’t get the inspection sheet like of the breaks and ties like I did the previous times. More

Got next-day appointment, took care of all my issues. I dpn;t like the idea of forcing people to write 15 words. I dpn;t like the idea of forcing people to write 15 words. More

The Convenience of the dealership to my location was a key factor in my decision to select Koons. key factor in my decision to select Koons. More

The service team at the Annapolis shop is always excellent. My service tech/supervisor of choice is Mike Tres. Over the years I have owned various fords and always used this shop. Mike Tres is a excellent. My service tech/supervisor of choice is Mike Tres. Over the years I have owned various fords and always used this shop. Mike Tres is a good representative for Ford as he is professional, very knowledgeable and friendly. The service team always take good care of my truck, Thank you Deb More