Koons Ford of Annapolis - Service Center

I droped my car off early at 530 for my free oil change. For a 7:30 app. When I got back there at 1230. It wasn’t ready. Then I got charged and didn’t get the inspection sheet like of the breaks and ties For a 7:30 app. When I got back there at 1230. It wasn’t ready. Then I got charged and didn’t get the inspection sheet like of the breaks and ties like I did the previous times. More

Got next-day appointment, took care of all my issues. I dpn;t like the idea of forcing people to write 15 words. I dpn;t like the idea of forcing people to write 15 words. More

The Convenience of the dealership to my location was a key factor in my decision to select Koons. key factor in my decision to select Koons. More

The service team at the Annapolis shop is always excellent. My service tech/supervisor of choice is Mike Tres. Over the years I have owned various fords and always used this shop. Mike Tres is a excellent. My service tech/supervisor of choice is Mike Tres. Over the years I have owned various fords and always used this shop. Mike Tres is a good representative for Ford as he is professional, very knowledgeable and friendly. The service team always take good care of my truck, Thank you Deb More

Very poor service experience. Had to bring in my Aviator for a recall issue and it took weeks to schedule where I would be able to get a loaner vehicle. The loaner was not compa Had to bring in my Aviator for a recall issue and it took weeks to schedule where I would be able to get a loaner vehicle. The loaner was not comparable to my current vehicle and was very old for a loaner (35k miles, no navigation/car play, no satellite radio, etc.). I was called at around 11:30am and was told my vehicle was ready for pick up. I arrived at 2:20pm and was told my car was almost done being washed and vacuumed. I waited just around an hour from then before my car was brought up, still wet and not vacuumed. Would give 0 stars if it was an option. More

All work was done on time and the car was ready for pick up when we were told. up when we were told. More

Very good service. I don't remember the names of the service technicians or the service personnel. I don't remember the names of the service technicians or the service personnel. More

DEALERSHIP VERY CLEAN - EASY TO MAKE APPOINTMENTS - MY SERVICE ADVISOR MIKE AND SERVICE COORDINATOR PAULA VERY NICE AND KEEPS ME INFORMED. SERVICE ADVISOR MIKE AND SERVICE COORDINATOR PAULA VERY NICE AND KEEPS ME INFORMED. More

Mike Matson Service Manager was very helpful. Kept us well informed and was responsive to inquiries Kept us well informed and was responsive to inquiries More

Mike is a pleasure to work with and I always feel comfortable with him handling my Explorer. comfortable with him handling my Explorer. More