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Koons Ford of Annapolis - Service Center

Annapolis, MD

4.4
1,057 Reviews

1,057 Reviews of Koons Ford of Annapolis - Service Center

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October 30, 2023

I’ve gotten good service from the sales and leasing department right up to my interaction with Joe when my lease was up and I purchased my Ford F150. I’ve come over for oil changes and all of the servi More

by JohnW.RichIV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2023

I've purchased 2 vehicles from Koons Ford since 2009. Both vehicles have only been to Koons Ford for any service, tires, alignments ecxetra. All visits were smooth, quick. More

by GGEVAUDAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 27, 2023

When I come into Koon's Ford for service, I know Mike Treas is there and will take very good care of my car. I have been doing this for 10 years. Always comfortable knowing I will have good service, an More

by cmecrowe33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 27, 2023

They are very reliable; what they fix stays fixed, and they do not exceed their estimates when it is time to settle up. I find everyone I speak with in the service dept. is respectful and professional. I More

by SRSCONSULTING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Matson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Earl Mosby
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Treas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tedd Bodnar, Andrew Schneider, Mike Kegley, Steven Taylor-Watts, Bruce Pringle, Zachary Hall
October 26, 2023

They have not been perfect, but my last experience was nothing but positive. I hope that continues. More

by BATTLESHIPBILL64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrick Tolliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Taylor-Watts
October 25, 2023

No concern for the customer, no communication I had to drive to Annapolis to get an update on my truck. More

by LQUILLET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Matson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Earl Mosby
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Treas
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 25, 2023

My experience was great with help from the service staff at Koon's Ford from the lot attendant to the service manager. I was impressed. More

by ZACKDAVIS1239
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Zavala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Earl Mosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 23, 2023

Organized friendly courteous service. My service manager, Mike Treas, has beeen very supportive in providing the best service possible. For my MKS. More

by GZEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruce Pringle
October 22, 2023

I purchase my vehicles at Koons Ford because of a fair reasonable price. I also purchase my vehicles at Koons Ford because of the great service department and excellent service managers. More

by RCSCHAEF57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 22, 2023

Bruce is my service rep and he's the best - always courteous and goes above and beyond! Also the team that arranged for my loaner car was amazing. More

by DTYANG69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Pringle
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