Koons Ford of Annapolis - Service Center

I highly recommend Koons Lincoln of Annapolis. The entire experience from the time I hit the parking lot until I finished signing on the dotted line was outstanding. Everyone was professional. k The entire experience from the time I hit the parking lot until I finished signing on the dotted line was outstanding. Everyone was professional. kind, and courteous. There was no pressure to buy which felt awesome. On top of that you can still walk in their dealership and wheel and deal! Chris, John and Andres were fantastic to work with More

Ford Annapolis did a great job scheduling my truck for work. They diagnosed the issues and did the repairs quickly. I was very happy. work. They diagnosed the issues and did the repairs quickly. I was very happy. More

The ssrvicewriter was very helpful in resolving my issue with my Fusion which caused it to fail. Emission Testing with my Fusion which caused it to fail. Emission Testing More

I was not happy when I went in this time, as I had just had work done on the power steering and now I was back with the same issue, except this time I was hooked to my trailer and on my way out of town for had work done on the power steering and now I was back with the same issue, except this time I was hooked to my trailer and on my way out of town for a work weekend at the farm 3 hours away. Needless to say this changed my plans. I lost steering and brakes on my way out of town and had to limp it into the dealership. Mike and Earl were extremely apologetic and understanding. It could not be fixed that day and I would have to leave it over the weekend. It did get fixed on Monday and they took care of me, as usual. More

The brakes are fixed on my beloved 2008 Ford Escape! Mike Treas kept me posted on the progress. I believe he has taken care of my car since I bought it there. Mike Treas kept me posted on the progress. I believe he has taken care of my car since I bought it there. More

From drop off until pick up, and every step in between, communication was impeccable, service was quick and most excellent! communication was impeccable, service was quick and most excellent! More

Good scheduling, good service good communication. I was totally satisfied with the work and sevice. I was totally satisfied with the work and sevice. More

The dealership service was fine. However, picking up the truck — the person that brought the truck around may have been smoking or vaping pot. Because the truck smelled like that sku However, picking up the truck — the person that brought the truck around may have been smoking or vaping pot. Because the truck smelled like that skunk smell. Also, he attempted to pull out the mirrors on the side of the truck. On this truck they are electric and that was one of the things that was being fixed on the truck. So I was not very pleased about that, and the steering wheel was greasy. More

Mike Matson was really terrific and extremely helpful. . he provided great updates and was a wonderful advocate for me during this process . he provided great updates and was a wonderful advocate for me during this process More

Great people, Mike Treas is a pleasure to work with. He is extremely knowledgeable about the vehicles and works hard to make sure the customer is satisfied He is extremely knowledgeable about the vehicles and works hard to make sure the customer is satisfied More