Koons Ford of Annapolis - Service Center

Dealing with the service department at Koons of Annapolis is always a pleasure Courteous, professional staff. is always a pleasure Courteous, professional staff. More

One star only because I couldn't go lower. Truck went in for basic oil change and tire rotation. I called multiple times with a promise of a call back that I never received. Called at 4 pm Truck went in for basic oil change and tire rotation. I called multiple times with a promise of a call back that I never received. Called at 4 pm to find out that my car was never taken back. Ridiculous. Dont make commitments that you have no intention of keeping or are too lazy to do your job. More

The dealership is fast, reliable, and friendly. Mike was super helpful in getting my car serviced after the battery died. He made the experience easy and hassle free. Mike was super helpful in getting my car serviced after the battery died. He made the experience easy and hassle free. More

Loved working with Steve Watts. Kept me informed every step of the way! Still need my back-up camera, but he's working on the for me. Thank you Steve! Kept me informed every step of the way! Still need my back-up camera, but he's working on the for me. Thank you Steve! More

Love my service manager Mike Treas! He’s awesome! Very professional and great at communicating. He’s awesome! Very professional and great at communicating. More

Job not complete Took entire day for oil change Rude employees Not happy with experience employees Not happy with experience More

Steve watts was great to deal with. He keep me up to date on the status of my truck. They found my rear breaks need replacement while ln for service. They completed the job and had me o He keep me up to date on the status of my truck. They found my rear breaks need replacement while ln for service. They completed the job and had me out quickly. More

Joe Koons personally gets involved to make certain all of his customers are satisfied. Thanks Joe his customers are satisfied. Thanks Joe More

I have purchased several cars from Koon's Ford and have been pleased with the cars and, most especially, with the service from Koon's Ford. Everyone treats me with great kindness and respect. While the atm been pleased with the cars and, most especially, with the service from Koon's Ford. Everyone treats me with great kindness and respect. While the atmosphere is friendly the services that staff members perform are superb. More

Koons Ford in Annapolis the Disability Service is excellent! Hannah is wonderful to work with and responds quickly. Duane did our maintenance service on my truck with hand controls. He is very respec excellent! Hannah is wonderful to work with and responds quickly. Duane did our maintenance service on my truck with hand controls. He is very respectful. The waiting room was outstanding! The lady was kind and wanted to be sure we were comfortable. Very clean !! More