Koons Ford of Annapolis - Service Center

The dealership is fast, reliable, and friendly. Mike was super helpful in getting my car serviced after the battery died. He made the experience easy and hassle free. Mike was super helpful in getting my car serviced after the battery died. He made the experience easy and hassle free. More

Loved working with Steve Watts. Kept me informed every step of the way! Still need my back-up camera, but he's working on the for me. Thank you Steve! Kept me informed every step of the way! Still need my back-up camera, but he's working on the for me. Thank you Steve! More

Job not complete Took entire day for oil change Rude employees Not happy with experience employees Not happy with experience More

Love my service manager Mike Treas! He’s awesome! Very professional and great at communicating. He’s awesome! Very professional and great at communicating. More

Steve watts was great to deal with. He keep me up to date on the status of my truck. They found my rear breaks need replacement while ln for service. They completed the job and had me o He keep me up to date on the status of my truck. They found my rear breaks need replacement while ln for service. They completed the job and had me out quickly. More

Joe Koons personally gets involved to make certain all of his customers are satisfied. Thanks Joe his customers are satisfied. Thanks Joe More

Koons Ford in Annapolis the Disability Service is excellent! Hannah is wonderful to work with and responds quickly. Duane did our maintenance service on my truck with hand controls. He is very respec excellent! Hannah is wonderful to work with and responds quickly. Duane did our maintenance service on my truck with hand controls. He is very respectful. The waiting room was outstanding! The lady was kind and wanted to be sure we were comfortable. Very clean !! More

I have purchased several cars from Koon's Ford and have been pleased with the cars and, most especially, with the service from Koon's Ford. Everyone treats me with great kindness and respect. While the atm been pleased with the cars and, most especially, with the service from Koon's Ford. Everyone treats me with great kindness and respect. While the atmosphere is friendly the services that staff members perform are superb. More

Sub-standard work by body shop had to be redone after getting service mgr involved. getting service mgr involved. More

I brought to the attention of the service liaison that I had a missing windshield fluid cap, upon retrieval of my car I checked and noticed that they had not replaced the part despite having pre-authorized had a missing windshield fluid cap, upon retrieval of my car I checked and noticed that they had not replaced the part despite having pre-authorized the purchase. It considerably made me question the integrity of the remainder of the service. That being said they made it right by replacing said cap after I purchased the part. Now I could be a stickler and have pushed the issue that I recognized 6 months ago upon departing their facility that my cap was missing and emailed their service department multiple times that day, to no response. However this visit was giving them a second chance - I am still yet convinced that this Ford dealership is quite worth the trouble, yet they're saving grace is there lovely associate working the snack bar and also my service liaison who checked me out Mike. Were it not for those two associates and individuals, I would be giving this Ford location and even lower review. I hope in the next 6 months when if I should go back to them for another service that they knock it out of the park. But I can say that I do not have high hopes. More