Koons Ford of Annapolis - Service Center

Everything was done on time and according to plan. No complaints on this service experience. No complaints on this service experience. More

I have had the worst luck with Ford Dealers Service everywhere in Maryland. I have had servicing done to my vehicle twice now at Koons Ford in Annapolis and each time I have been shocked about how grea everywhere in Maryland. I have had servicing done to my vehicle twice now at Koons Ford in Annapolis and each time I have been shocked about how great the service has been. Steve the service manager explained everything to me and made me feel comfortable for the service they provided. Thanks Koons Ford!!! More

Mike Treas is great as always. We have been bringing our vehicles (personal and company) to Koons Ford of Annapolis for many years and Mike Treas has always been our go to man in We have been bringing our vehicles (personal and company) to Koons Ford of Annapolis for many years and Mike Treas has always been our go to man in the Service Center. He takes good care of us and is on top of things. He checks into every concern/problem that we have (big or small) and calls us with the diagnosis and the estimate before starting the work. Mike Treas is definitely an asset to Koons Ford of Annapolis! More

My car wasn’t ready when promised. I had to wait a couple of hours and reschedule my day. It was supposed to be a one day job. When I went to pick up my car at noon the next day, they I had to wait a couple of hours and reschedule my day. It was supposed to be a one day job. When I went to pick up my car at noon the next day, they couldn’t find the paperwork and Bruce was away for lunch. When he returned, I was told the car was out for a test drive. Then I was told that the car actually wasn’t ready and that the technician was out to lunch. I was not happy and was hoping for some sort of compensation. None was offered. I have had excellent service in all my previous visits. I was very disappointed this time and not at all happy with this latest visit. More

Love the welcoming staff Mike T in Quick Lane And work completed on my car. Finally a car wash make my car look great too completed on my car. Finally a car wash make my car look great too More

Mike is great as always! Thanks! Not much more to say here. Cheers and thanks again Thanks! Not much more to say here. Cheers and thanks again More

Pleased with the service, the results, and the technicians. Will continue to have my vehicles serviced by Koons Ford. technicians. Will continue to have my vehicles serviced by Koons Ford. More

They handled a recall item as they were supposed to and managed not to park my vehicle under sappy trees this time for which I am grateful. managed not to park my vehicle under sappy trees this time for which I am grateful. More

Customer service is poor. They lost the appointment that I made over a week ago. Bounced me between 2 people who couldn't help me. Waited about 20 minutes and finally gave They lost the appointment that I made over a week ago. Bounced me between 2 people who couldn't help me. Waited about 20 minutes and finally gave up. Mistakes happen, but no one really cared to get it taken care of. That combined with the sales department gouging me on the price of my vehicle makes for a combined bad experience with this dealership. More

Very responsive and fast service. They worked with me on taking a shuttle to my job at 8 am and I had dropped my car off at 7:30 am. Great customer service! They worked with me on taking a shuttle to my job at 8 am and I had dropped my car off at 7:30 am. Great customer service! More