Koons Ford of Annapolis - Service Center

professional and knowledgeable I would highly recommend Koons Ford Service to friends and associates when appropiate Koons Ford Service to friends and associates when appropiate More

SUCH A GREAT EXPERIENCE! WILL RECOMMEND TO ANYONE LOOKING FOR A FORD. THE SERVICE DEPARTMENT IT TOP NOTCH!! WILL RECOMMEND TO ANYONE LOOKING FOR A FORD. THE SERVICE DEPARTMENT IT TOP NOTCH!! More

It was so nice to have them come pick up my car, have it serviced, and bring it back. Such a time saver. And I love the car being washed, too. serviced, and bring it back. Such a time saver. And I love the car being washed, too. More

My order for the part needed to address the recall on my Lincoln MKC was cancelled.. Horrible! Lincoln MKC was cancelled.. Horrible! More

Overall good service though Vehicle not ready when quoted and difficult time getting call Back and difficult time getting call Back More

Everything was done on time and according to plan. No complaints on this service experience. No complaints on this service experience. More

I have had the worst luck with Ford Dealers Service everywhere in Maryland. I have had servicing done to my vehicle twice now at Koons Ford in Annapolis and each time I have been shocked about how grea everywhere in Maryland. I have had servicing done to my vehicle twice now at Koons Ford in Annapolis and each time I have been shocked about how great the service has been. Steve the service manager explained everything to me and made me feel comfortable for the service they provided. Thanks Koons Ford!!! More

Mike Treas is great as always. We have been bringing our vehicles (personal and company) to Koons Ford of Annapolis for many years and Mike Treas has always been our go to man in We have been bringing our vehicles (personal and company) to Koons Ford of Annapolis for many years and Mike Treas has always been our go to man in the Service Center. He takes good care of us and is on top of things. He checks into every concern/problem that we have (big or small) and calls us with the diagnosis and the estimate before starting the work. Mike Treas is definitely an asset to Koons Ford of Annapolis! More

My car wasn’t ready when promised. I had to wait a couple of hours and reschedule my day. It was supposed to be a one day job. When I went to pick up my car at noon the next day, they I had to wait a couple of hours and reschedule my day. It was supposed to be a one day job. When I went to pick up my car at noon the next day, they couldn’t find the paperwork and Bruce was away for lunch. When he returned, I was told the car was out for a test drive. Then I was told that the car actually wasn’t ready and that the technician was out to lunch. I was not happy and was hoping for some sort of compensation. None was offered. I have had excellent service in all my previous visits. I was very disappointed this time and not at all happy with this latest visit. More

Love the welcoming staff Mike T in Quick Lane And work completed on my car. Finally a car wash make my car look great too completed on my car. Finally a car wash make my car look great too More