Koons Ford of Annapolis - Service Center

Pleased with the service, the results, and the technicians. Will continue to have my vehicles serviced by Koons Ford. technicians. Will continue to have my vehicles serviced by Koons Ford. More

They handled a recall item as they were supposed to and managed not to park my vehicle under sappy trees this time for which I am grateful. managed not to park my vehicle under sappy trees this time for which I am grateful. More

Customer service is poor. They lost the appointment that I made over a week ago. Bounced me between 2 people who couldn't help me. Waited about 20 minutes and finally gave They lost the appointment that I made over a week ago. Bounced me between 2 people who couldn't help me. Waited about 20 minutes and finally gave up. Mistakes happen, but no one really cared to get it taken care of. That combined with the sales department gouging me on the price of my vehicle makes for a combined bad experience with this dealership. More

Very responsive and fast service. They worked with me on taking a shuttle to my job at 8 am and I had dropped my car off at 7:30 am. Great customer service! They worked with me on taking a shuttle to my job at 8 am and I had dropped my car off at 7:30 am. Great customer service! More

They sold me a car nothing else to say. Went in waited signed and left Went in waited signed and left More

They were reasonable, came in under estimate. The waiting area was clean and Hospitable. Restrooms were very clean and accessible The waiting area was clean and Hospitable. Restrooms were very clean and accessible More

My truck was repaired at the collision center and Kevin Gattie handled repair very professional and timely. Additional service work was scheduled on my vehicle and again thank you to Kevin for getting this Gattie handled repair very professional and timely. Additional service work was scheduled on my vehicle and again thank you to Kevin for getting this task done. Well done Kevin and collision team! More

Very helpful with all of our vehicle needs. Bought our F150 there and do all of our service, also. Mike Treas has always been there for us!! Bought our F150 there and do all of our service, also. Mike Treas has always been there for us!! More

A A A A A A A A A A A A A A A More

I always go to Mike Treas when I need service on either my F-150 or my Fusion. Mike is very good at understanding what I need and at explaining the service performed. my F-150 or my Fusion. Mike is very good at understanding what I need and at explaining the service performed. More