Koons Ford of Annapolis - Service Center

They need to do a better job with scheduling. They seem understaffed and you can't get anyone to call you back. A simple oil change was 2.5 weeks out! They seem understaffed and you can't get anyone to call you back. A simple oil change was 2.5 weeks out! More

So disappointed in my ford, the transmission broke and it was only 6 yrs old and had less than 100,00 miles was only 6 yrs old and had less than 100,00 miles More

Mike was great to work with. He kept me informed during the entire service appointment. He was great to work with and was able to get my vehicle back in time to take a road tri He kept me informed during the entire service appointment. He was great to work with and was able to get my vehicle back in time to take a road trip. More

Mike is the consummate professional--always ready to help and consistently gets my vehicle (and me) in and out as quickly as possible. great service from the service advisor and shop personnel! and consistently gets my vehicle (and me) in and out as quickly as possible. great service from the service advisor and shop personnel! More

I wanted to get my side view mirror looked at due to damage and added on an oil change. The oil change took 4 hours and I never got a quote or reply about my side view mirror which is the main reason I damage and added on an oil change. The oil change took 4 hours and I never got a quote or reply about my side view mirror which is the main reason I came. I will get going to an independent mechanic moving forward. More

Mike always makes sure my truck is serviced efficiently. They did a great job on the truck. They did a great job on the truck. More

Very good service advisor who focused on customer satisfaction. The waiting. Looked much better than my previous visit. The furniture replacement was a vey attractive improvement with the exception o satisfaction. The waiting. Looked much better than my previous visit. The furniture replacement was a vey attractive improvement with the exception of two torn chairs. More

Great dealership! !! They did a great job and took care of all issues!! very happy !! They did a great job and took care of all issues!! very happy More

Mike got my service done on time and with no issues. Cost was competitive and the estimate was good. Cost was competitive and the estimate was good. More

I had to come back to fix something that was not broken when I bought it in when I bought it in More