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Koons Ford of Annapolis - Service Center

Annapolis, MD

4.4
798 Reviews

798 Reviews of Koons Ford of Annapolis - Service Center

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November 29, 2022

G r e a t. S e r v i c è a ll a round More

by KRAKEN2366
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kegley
November 29, 2022

The best experience always! The service department always treats me like VIP! Fast, accurate, and friendly! More

by BRIANCUNNINGHAMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Perry
November 28, 2022

Went in for brakes. They didn't road test afterwards. Loud vibration from front driver side wheel. Due for oil change, but they didn't let me know. Service rep terrible More

by acorn3333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Perry
November 25, 2022

Car was promptly serviced and staff courteous . have delt with the dealership for many years. More

by hultmccutcheon
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 25, 2022

courteous and efficient with pleasant demeaners. Was told service would take all day, but it took less than 3 hours More

by jimandwanda1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
not sure of names, Darian Brewer
November 24, 2022

Darrick did a great job overseeing the purchase of my new Mustang Mach e. Because of COVID supply chain disruptions, it took a long time from order to delivery. While in transit, there was minor damage to th More

by petegill2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrick Tolliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 23, 2022

It took months to get a service appointment for the recall repair of my 2023 Ford Escape plug in hybrid EV. After my initial contact with the service department on September 13, 2023, no one ever resp More

by GARYINFANTE53
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Matson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Perry
November 23, 2022

I would absolutely trust my vehicle service to Earl and Darian in the future. Timely service and fair price. More

by JOSHUA.O.STEWART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl Mosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darian Brewer
November 23, 2022

Very friendly and efficiently fast on getting my car serviced will come back. Thank you for the great work More

by Nathap97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Perry
November 23, 2022

GPS and Sync3 updated successfully. Service took longer then I figured but it was done in one day. More

by the1dogman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darian Brewer
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