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Koons Ford of Annapolis - Service Center

Annapolis, MD

4.4
1,074 Reviews

1,074 Reviews of Koons Ford of Annapolis - Service Center

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April 18, 2023

Service adviser didn’t even bother running our VIN before notifying us of diagnosis fee. Had they ran it, they would have seen we have Extended Care plan More

by Justin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Treas
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2023

The service was great the car delivered when promised and the car had been cleaned before it was delivered to me More

by MWC44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Body shop staff
April 17, 2023

Horrible customer service on behalf of the Service Tech Mike Treas. We were without a vehicle for 1 week with absolutely no update on his behalf unless we called and when we did he was beyond rude and acte More

by Sylvia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Treas
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 15, 2023

Everything was great, all the staff very friendly and efficient. The waiting area is first class. More

by dlerickson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Hall
April 12, 2023

The service department is well organized and efficient. Communication from Mike Treas service advisor is excellent and timely. I have become a regular and loyal customer. More

by JONAMBLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Matson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2023

excellent service in a timely manner Pick up and delivery was excellent! Mike Treas is the man! More

by KEN.PIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2023

Everyone is kind and friendly. They provide excellent service and is aware of my vehicle service needs. Your team is FANTASTIC and I will be back. :) More

by bubbastoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2023

Service was outstanding and Mike is knowledgeable and kind. Because everyone was so friendly, I will be BACK. Thank you. More

by bubbastoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 09, 2023

I prefer Koons Ford of Annapolis location since purchasing my car. Bruce always is kind and pleasant to customers and their car services. More

by tweetyems
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Pringle
April 07, 2023

Great team, courtesy driver was awesome as is the staff in your waiting area. Advisor called to explain what my vehicle needed and took care of it quickly and efficiently. More

by tridetili
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Matson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Kegley
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