Koons Ford of Annapolis - Service Center

My Experience has been wonderful, From the moment I walked through the door .. I felt welcomed by all I’ve came in contact with, And I will never forget Mrs. Charlita.. She was Awesome, She walked me t walked through the door .. I felt welcomed by all I’ve came in contact with, And I will never forget Mrs. Charlita.. She was Awesome, She walked me through every step and made sure I felt comfortable with my purchase. More

A piece of my car broke off while I was driving down the road, which is apparently VERY common for Explorers. I was told it was covered under recall and to bring my car in. I was told what day to bring it i road, which is apparently VERY common for Explorers. I was told it was covered under recall and to bring my car in. I was told what day to bring it in and when I got there, the scheduler had made my appointment for the wrong day. Then when I came to pick my car up the next day, they told me other things were recalled and they fixed those things, but not what I had brought the car in for. Then I was quoted just under $900 to have that part fixed - all the while sounding irritated with me. I took the car to another mechanic, and he fixed it for $550. The reason I gave 2 starts is because they did fix the other issues from the recall very quickly. More

Again, Bruce Pringle, assigned to help with my visit. He is a pleasure to work with. Informative, pleasant, helps to get the job done and strives to please. He is the best! He is a pleasure to work with. Informative, pleasant, helps to get the job done and strives to please. He is the best! More

I had scheduled warranty work 3 months in advance. I even called 3 days prior to confirm that I was on the schedule and was reassured all was good. Made arrangements to drop my car off and get a ride I even called 3 days prior to confirm that I was on the schedule and was reassured all was good. Made arrangements to drop my car off and get a ride (both ways) only to be told that my part was on nationwide back order. Was this not known on Friday with my appointment scheduled for Monday. Seems the Ford side should have known this well in advance and rescheduling my service should have been in order, especially since I called to confirm. A big inconvenience and my truck is still not fixed. I should be able to expect more. More

Mike Treas has proved himself as an excellent service manager. He listens to my concerns, asks me questions, provides a sound recommendation moving forward for my vehicle repairs/maintenance. After vehic manager. He listens to my concerns, asks me questions, provides a sound recommendation moving forward for my vehicle repairs/maintenance. After vehicle analysis, Mike always provides a reliable cost and schedule repair estimate. Mike communicates very well and timely updates me with any unplanned issues or additional repairs/costs. Trusting Mike is very important to me, and that is why I continue returning to Koons Ford of Annapolis. Chester More

Best Service Center I have ever dealt with. Personal are excellent. Koons Ford in Annapolis is the best, as far as I'm concerned. Personal are excellent. Koons Ford in Annapolis is the best, as far as I'm concerned. More

Mosby, Matson, Treas. ..top notch. No BS, no pressure to jump the gun on preventive maintenance - just the facts and recommended action and/or interval services. Somehow, t ..top notch. No BS, no pressure to jump the gun on preventive maintenance - just the facts and recommended action and/or interval services. Somehow, these guys always find a way to leave you feeling like their most coveted fleet owner...even if you're just in for routine stuff on the family daily driver. Great work, gentlemen. More

Nice people. Good servive. Even thought I had a scheduled appointment , this service time was a little excessive. Took over 4 hours for "the Works " package an Good servive. Even thought I had a scheduled appointment , this service time was a little excessive. Took over 4 hours for "the Works " package and headlight check. More

Mike Treas and the rest of the service team have always been great to deal with and take great care of my car. been great to deal with and take great care of my car. More

My vehicle broke diwn and i had to have it towed to Koons. I didnt have an appointment, but contacted my Service Advisor on a Wednesday hoping they would find the problem and be able to make the repair Koons. I didnt have an appointment, but contacted my Service Advisor on a Wednesday hoping they would find the problem and be able to make the repairs in a timely manner. They did repair my vehicle in a timely manner which was a day ealier than expected and less than original estimate. Great job. More