Koons Ford of Annapolis - Service Center

Quality service in a timely manner. Just what I expected. I take both of my vehicles here. Just what I expected. I take both of my vehicles here. More

Great service, price and value. Wait was to long for the quick change lane two hours Wait was to long for the quick change lane two hours More

I was very satisfied with service I received for maintenance of my car. Mr. Mike Treas was very helpful. maintenance of my car. Mr. Mike Treas was very helpful. More

My appointment was very satisfactory. I do trust Koons of Annapolis. But on this visit I was held over waiting for my car to be washed/vacuumed. After an inordinate amount of time I asked I do trust Koons of Annapolis. But on this visit I was held over waiting for my car to be washed/vacuumed. After an inordinate amount of time I asked for my car cleaned or not. The work was done, but I was kept waiting for a car wash that never happened. More

No one brags about having to take their truck to the dealer for repair - but I will brag about the services i've received. I bought my first truck from Koons because of Earl Mosby and the service team. dealer for repair - but I will brag about the services i've received. I bought my first truck from Koons because of Earl Mosby and the service team. I knew that I'd someday need service and Earl proved to me he was the guy to take care of my investement - and 7 years later, I'm still going strong - on my second truck and with incredible service from him and he's Service lead, Drew. Great job team and thanks for your service! More

Steve is a great service manager. He was very helpful and proactive in providing quality service. He was very helpful and proactive in providing quality service. More

I have had my F-150 here numerous times for the same or similar problems. They are very difficult to get in touch with, don’t provide very through explanations of the problems and are very unclear about wh similar problems. They are very difficult to get in touch with, don’t provide very through explanations of the problems and are very unclear about what needs to be done to land a fix and the expected timeline for such. After one service appointment, they left the carrier bolts out of my rear brake caliper and it popped off driving down the highway in traffic at 50+ mph. I had to swerve and pump brakes to get the car to stop and they weren’t very helpful in getting a tow truck out or doing much to make it right. If I had another service option that was reasonable in terms of distance or timely scheduling I wouldn’t think twice about going there. One of the most absurd issues is when they tell you they “don’t work on that” such as a sunroof. Why are you selling vehicles that you aren’t capable of fully servicing?! More

The service team is top notch! I only trust this team to work on my car. I only trust this team to work on my car. More

Great service, great workers. Very polite and informative. I got the works and it was done very quickly. I definitely trust Koons Ford with my car! Very polite and informative. I got the works and it was done very quickly. I definitely trust Koons Ford with my car! More

very happy with all departments of the store. service fixed right the first time and as estimated ... Thanks service fixed right the first time and as estimated ... Thanks More