Koons Kia of Owings Mills

The salesman Jonathan was most helpful. Even after I changed my mind on the type of vehicle I wanted, he was more than obliging, nothing was too much trouble. I was given a great price on my trade in a changed my mind on the type of vehicle I wanted, he was more than obliging, nothing was too much trouble. I was given a great price on my trade in and a good price on the Kia Optima Hybrid that I purchased. I have no hesitation in recommending the dealer and the salesman. More

I really felt the sales associates worked hard to find what I wanted. I have been to several other Kia dealers and I never felt they really looked for what I was hoping to get; they just tried to sell me what I wanted. I have been to several other Kia dealers and I never felt they really looked for what I was hoping to get; they just tried to sell me what was on their lot. Here, on the other hand, they listened to my criteria, helped me to refine my "essential" list and come up with the best choice for what I was looking for. Also, I am not very fluent when "speaking car" and the sales associates took time to explain everything I didn't understand. They wanted to make sure I knew what I was signing, why it was important, and what my options were. The financing associates were also extremely helpful. This is my first car and they spoke slowly so I could keep up, explained what all my options were as well as what they really meant for me in the future. All in all, I had a great experience from the moment I walked into the store to when I walked out. Everyone I came across was courteous and helpful. I will definitely recommend this no hassle store to friends and family. More

This was the best car buying experience I have ever had. The staff was friendly , knowledgeable and efficient but more than that, they listened to what we wanted and didn't waste our time once they knew we The staff was friendly , knowledgeable and efficient but more than that, they listened to what we wanted and didn't waste our time once they knew we were ready to buy. The entire transaction was done really well. This is the first Kia we have owned but will definitely consider another if it means a chance to work with this dealership again. More

It was an absolute pleasure dealing with Koons of Owings Mills. I made a phone call and was fortunate for Jonathan to be on the other end - 24 hours later I drove home with a new car. From dealing with Jo Mills. I made a phone call and was fortunate for Jonathan to be on the other end - 24 hours later I drove home with a new car. From dealing with Jonathan my Sales Consultant, Al the Manager, and James the Financial consultant my experience couldn't have been better. I dealt with several local dealers (Delaware & PA) and found shopping for a new KIA very painful. Driving to Owings Mills was well worth the trip and I highly recommend the dealership especially Jonathan. More

When approached the dealership, I was greeted by Ms. Morgan with a smile and a firm handshake. She was very knowledgeable concerning the cars that were available. I informed her that I was a repeat Ki Morgan with a smile and a firm handshake. She was very knowledgeable concerning the cars that were available. I informed her that I was a repeat Kia customer and wanted to purchase a new Sorento, she immediately begin to show me what automobiles were avaiable for my purchase. She did not push me into a sale nor did she pressure me into buying anything at that time. When I explained to her that I would be purchasing this automobile through MECU, she got Mr. Little who assisted her with the sale. He was very upfront with all the pricing that would be apart of the deal. He was very informative, accommodating, and professional. When there was an issue with getting the necessary paperwork from MECU, Mr. Little was instrumental in assisting me with getting it. Ms. Morgan was even kind enough to transport me to MECU to pick up the paperwork because I had no transportation of my own. It is this kind of attention that makes a customer return to a dealership. With the two of them assisting me, I didn't feel pressured, intimidated, nor overwhelmed. They were the deciding factor in the purchasing of my new Sorrento. I have and will continue to recommend this dealership to others. Their professionalism and courtesy were more than I have ever experienced at a dealership. Kudos to the two of them!! More

Car buying can be very stressful...however not so with Jonathan Douglas!! He was extremely helpful and answered all my questions and gave me very good advice in our decision making. He is always there to Jonathan Douglas!! He was extremely helpful and answered all my questions and gave me very good advice in our decision making. He is always there to help, yet not pushy as so many sales people are. You can count on him to be honest with you as he did with us concerning what we needed in the Sorento. If you are looking for a KIA and are looking for the best salesman.....ask for Jonathan Douglas...you will not regret it. Thank you Wendy Virginia More

This morning around 6:00 I woke up to a flat tire on my new Sportage (apparently running over a nail does that). I called around to several tire dealers and even another Kia dealership in my area. None h new Sportage (apparently running over a nail does that). I called around to several tire dealers and even another Kia dealership in my area. None had my tire in stock and I was told it would take 3-5 business days to get one in. Even though I was 45 minutes away & driving on my spare, I tried Koon's Kia (which is also where I bought my car - GREAT experience!). Mark in the Parts Department spent almost 15 minutes on the phone, calling around, attempting to locate a tire to match. And he finally did! None of the other places I called did anything other than look up my tire on their computer. I then spent the morning playing phone-tag with Bruce in the Service Department. Even though I kept missing his calls, he continued to call back until we got in touch around 1:00. He was able to squeeze me in around 5:00 to change my tire. And I was back on the road by 5:30! Additionally, the price I was quoted over the phone was the exact price I paid (there were no hidden "I-forgot-to-tell-you-about-that-fee" charges). The service here is amazing and the crew goes above and beyond all expectations. This could have been a horrible and inconvenient start to my work week. Instead, the employees at Koon's made sure I was taken care of. Every time I've been to the dealership, I've left so incredibly happy that I made the decision to purchase my car there and I'll continue to go back for my maintenance. Very rarely do I dish out compliments, but this one is well deserved. I can't thank the team at Koon's enough... You guys saved my day! More

I want to thanks Mr.Thomas Little for making my experience in purchasing a Sportage from Koons Kia a pleasure. Also thanking Ms. Rachel Baines for making my financing experience fast and pleasurabl experience in purchasing a Sportage from Koons Kia a pleasure. Also thanking Ms. Rachel Baines for making my financing experience fast and pleasurable. Thank you. More

Great dealership- they don't treat you like an idiot, but with respect... what a joy. They were very straight forward with prices and information. with respect... what a joy. They were very straight forward with prices and information. More