Koons Kia of Woodbridge

Seemed very shady from the get go I was looking for a used truck and found one on their lot. A rep responded quickly at first, but then the General Manager got involved. I emailed hi I was looking for a used truck and found one on their lot. A rep responded quickly at first, but then the General Manager got involved. I emailed him and got 1 email back quickly. Then he went MIA. He even said he never heard back from me. Not sure why he would even write that when I emailed him back several times. I even got an email back from him with another telephone number on there. Called up that number and there was no one with that name at that dealership. He actually took the time to write a fake number. Couldn't deal with him any longer so I called up and spoke to another sales person. That sales person said the car was still on sale, but that the lot attendant lost the keys. I wanted to see the validity of what I was being told, so I spoke to another person and was told that the car was still on sale, but that she couldn't locate. If you read some of the other reviews, they discuss a bait and switch. I feel as if this was the case because now the car is no longer on their site. Please read all the other reviews, but my gut feeling is that something is definitely not right here. More

Returned from deployment and chose to have my car serviced before relocating out of state. My car had been sitting for months, but I had no issues using it the week prior to getting serviced. Car wa serviced before relocating out of state. My car had been sitting for months, but I had no issues using it the week prior to getting serviced. Car was picked up and returned with no issues. No issues were reported to me. I drove the car out of state and after being parked for more than 24 hrs, the car wouldn't start. I had to get a jump. The following day, I had the same issue. After receiving another jump, took the car to AutoZone where the battery terminal was discovered to be loose. I bought the necessary piece and have not issues since. When I called Koons Kia to report that either they loosened the terminal and failed to tighten it or overlooked the fact it was loose in the first place, I was told there was nothing could be done. I can't get a partial refund, and since I'm no longer in the state, I can't bring my car in to have it checked again. In hindsight, I wish I hadn't given this dealership my business and will encourage my family and friends in the area to take the service elsewhere. More

Simply not a good buying experience! After buying the vehicle, felt as if I was on my own. From vehicle inspection getting issues taken care of wiper blades, rear tires and rear brakes & After buying the vehicle, felt as if I was on my own. From vehicle inspection getting issues taken care of wiper blades, rear tires and rear brakes & rotors to a simple tag transfer, call leave messages on voicemail and even when I talked to a warm body nobody called back Koons Kia really let me down! More

ALL POTENTIAL BUYERS, PLEASE GIVE THIS REVIEW 5 MINUTES OF YOUR TIME TO READ THROUGH IT, BEFORE BUYING AT KOONS KIA, WOODBRIDGE!!! This review is also posted at Yelp, Car Dealers, Reddit, Google reviews OF YOUR TIME TO READ THROUGH IT, BEFORE BUYING AT KOONS KIA, WOODBRIDGE!!! This review is also posted at Yelp, Car Dealers, Reddit, Google reviews, Cars.com and Autotrader. ABSOLUTELY the WORST customer service I have EVER experienced at a dealership, after the sale was finalized. Why can't I select 0 stars for these jerks? Sure, you are the best person ever, when you walk into this dealership....ONLY when you are a potential buyer. Afterwards, you're just a number, if that. The 8 hour day I spent there when purchasing the vehicle, everyone was cordial, wanted to help in any way possible. Now, its nothing but voicemails and "call back tomorrow, we're busy"... or "we've moved buildings" "sorry, I sold 27 cars this month I was busy"... excuse after excuse. Wow, thanks Koons Kia. I've heard that response for the 5th time when calling with dealer/car issues. I'd be fired from my job for such behavior where customer service should be a priority at a dealership. Now I have to make multiple calls over 5-10 business days just to begin to get issues resolved by sales, financial and the service departments. ALL dealership related issues. NONE of the issues I've been dealing with during the past 30 days were my fault. They were all Koons Kia employee's faults as they rushed me through the entire process. Now I am wasting hours upon hours dealing with these jerks. Including having to drive 2hrs one way, so that they have to resolve my issues when we are face-to-face, because they don't return calls. Why do you ask? Because they know I am 2 hours away... and they don't think I will drive to Koons, to confront them on their mistakes when they continually ignore me. If you need help after the sale, due to their negligence... save 4 days of your time, per issue, and plan on 10-15 phone calls, only to be put into someone's voice mail that NEVER EVER calls you back. I DID NOT spend $50,000 on a vehicle to be treated like a red-headed step child at Koons Kia, when the mistakes are YOURS. Your dealership made all the mistakes, now take a few xxxx mintues and correct them. And of course I am pissed off now. Your treatment of me and my issues are bull$hit. Utterly, complete BULL$HIT! How about the 2 weeks it took to have my bumper fixed after the Service Dept. drilled 5 holes into a brand new bumper when I told the salesman Timothy NOT too? 1 week of that time was me leaving messages... NOT one person called me back. I had to drive there and confront them. Note, after the bumper repair was done by "their body work guy" and my first car detail/wash, I noticed overspray on the bumper and botched clear coat in several locations. xxxx poor job. But I guess the 5 holes for a plate are not visible now.... all done on a brand new $50,000 car with 26 miles on it. How about the SD card for the GPS that was ripped out of the back of Owners Manual? It was missing and I had to drive back to VA to get it. Again, no return call when I asked where it was. How about the $795 I paid for the LUXCARE package that was NEVER applied, and I was lied too about it. Again, I had to take hours of my personal time to go back to get it taken care of... after multiple phone calls with no answers, just voicemails. And I never got the personal box of bottles of protectant for reapplications. Its not worth calling these jerks about it now How about me calling 4 business days before my temp tags expired, asking where my plates were? No response from Title & Tags for 9 days. I had to call a manager.... only after I was pulled over by the cops due to expired tags. Why were my Extended Warranties never funded until 2 days ago? I called Assurant to check on my warranty coverages and was told I had none! Why am I still taking credit hits/inquiries 30 days after the purchase from Kia? why did I pay sales tax in 2 states VA/PA? I was charged for tax, title, tags by KOONS, and they never even filed the paperwork. Another scam I am trying to resolve. Over $3,000. More

By far, the worst experience I’ve had as a non-buyer. Professionalism and customer service became non-existent while interfacing with the manager. Yup. Professionalism and customer service became non-existent while interfacing with the manager. Yup. More

Finalized a deal only to be told GM wont deal Had a vehicle advertised online. Called made the deal, explaining I was out of state. Filled out financing at their request, instead of paying cash. Had a vehicle advertised online. Called made the deal, explaining I was out of state. Filled out financing at their request, instead of paying cash. Confirmed with finance manager details. GM Jay Madrigal then demands via my sales person that I drop everything and drive the 6 plus hours to the dealership to sign in person and pick up the vehicle instead of mailing the paper work per my established agreement. Offered via email to fly up 3 days later, because I was working and could not drop everything to travel. No reply. So unprofessional. I will never buy a car here and you shouldn't either. Waste of time, money and points on your credit score. More

Once the check clears forget it! I will not purchase a car from this dealership again. Started off shady and its still continuing.. First, I went to the dealer with an approved bank c I will not purchase a car from this dealership again. Started off shady and its still continuing.. First, I went to the dealer with an approved bank check. The manager stated he still needed to do a credit check. I asked why and he said to make sure I was who I said I was. Long story short, my check and I started to walk out and all of a sudden he checked with his manager and suddenly agreed to accept the check without my SSN and completing a credit check. Second, I brought the car from out of state and I wanted to do my own tags and title, still had to pay the dealer 799.00 for processing which they do not have to do. Finance manager stated once my check cleared with my bank I would be reimbursed a check to take of motor vehicle to complete MD registration. 10 days later I just call to see how the process was going and suddenly, no one understands and knows what the other said and what's going on. I called and spoke to Andrea (that's what she said her name was) today and expressed my frustration. Andrea was upset saying I was being "mean" to her as if I called her personal number. I did not raise my voice, use profanity, or any of the sort. She is saying I won't let her talk yet she was not answering any of my questions. She is blaming others but not taking responsibility for the companies inconsistent information. She never even asked my name to look up my information to see what was needed and/or not needed. First, she said I had to call my bank to get authorization to cut a check which started all of the confusion yet 13 minutes later she switch up real quick and stated SHE would call and get authorization??? Oh now she could call.....Just shear confusion, unfortunately Koons has a no return policy. Now I have to wait and see if Andrea calls me tomorrow to let me know whats going on now. PEOPLE be leery of this. Buying a car from a place with a no return policy... Koons sold me a car that could not even pass inspection the next state over! MD inspector said the tire on the vehicle was a hazard! He said I will need 3 more tires in very soon and one tire could not even pass inspection. I took the car back within the 7 day mark because Koons was counting and the manager did not want to give me another tire stating it was not in their budget....What!!! They sell hundreds of cars and one tire was not in the budget????long story short...they finally gave me another tire. First they told me to come back tomorrow but one they realized I had a ride and was ready to leave the car they miraculously found one. And that was not the only reason the vehicle did not pass but that was the most dangerous reason! Just terrible. I want this over. Now you can see I have typed all of this out and I usually don't do this but people be mindful!!!!! More

Purchased Kia van November 9th. Called next morning regarding issue. 11 days later, several emails & left messages...NO CALL BACK TO US!!! Poor customer service! regarding issue. 11 days later, several emails & left messages...NO CALL BACK TO US!!! Poor customer service! More

My Experience I traded my 2015 Kia Soul in for a 2017 two years ago and I have regretted it ever since. I have made numerous attempts to have the contact informatio I traded my 2015 Kia Soul in for a 2017 two years ago and I have regretted it ever since. I have made numerous attempts to have the contact information updated to my name, since I'm the one that actually makes the payments and it's my car. However, from the minute we added my significant other's name, everything goes to him. I can't even update the information online, even though I'm on there also. I have to wonder if it's b/c I'm a woman. I wouldn't recommend this dealership for this reason. More