Koons Mazda of Silver Spring

Online appointment flawlessly easy. The service was on time, done quickly and the staff terrific. I even got a video of the inspection. Great service The service was on time, done quickly and the staff terrific. I even got a video of the inspection. Great service More

Service was very good, the area was calm and personals were warm welcoming. I am suggesting to wash the car after each service, that might shows to the costumers that the dealership is taking care of ever were warm welcoming. I am suggesting to wash the car after each service, that might shows to the costumers that the dealership is taking care of every details. Thanks. More

Thank you for all your help this was the fastest most efficient service appt I’ve had efficient service appt I’ve had More

I called and asked if they did delivery and the salesman said yes, no problem. We could e-sign on one day and deliver the car I wanted the next day. The car I wanted had already been established. It was on said yes, no problem. We could e-sign on one day and deliver the car I wanted the next day. The car I wanted had already been established. It was online as certified having a year of bumper to bumper and then several more years of powertrain. Being certified told me that it would be a clean car, have 2 sets of key, mats, books and next to zero blemishes. As we went through the approval process, I found out it wasn't certified and hadn't even been through the shop yet. The day of delivery got pushed back again. I asked the salesman about the keys , mats, books, and blemishes. He said it only had one key and ignored the mats and books. He said it only had one blemish on the front. I figured that into the deal. I used to be a manager in the car business, and I know someone who could fix that one. Days went by, and getting information was near impossible since when one manager was off, no one else knew how to follow up, apparently. They were supposed to deliver on Friday morning, the salesman verified late Thursday night. At 5am! , Friday, the sales manager sends a text to give him a call. The car was STILL in service and wouldn't be ready. I had sold my old car on Thursday based on. their word. We have 2 businesses to run and this was a company vehicle. I expressed severe displeasure to say the least and they ended up bringing it Friday evening. BTW, I had to pay for 3 years of warranty instead of two since the didnt honor what they had advertised online or even offer any discount at all to make up for it. The salesman spent a whole 60 seconds from my first phone call until the end going over features on the car. I had to spend 10 bucks and print out my own maroney window sticker to teach myself the car. The car showed up with no mats, no books, and all 4 of the wheels were damaged, 2 severely. The salesman had bold face lied to me. It did have a second key and the sales manager acted like it was a sacrificial gift even though they had advertised it as certified. Not honoring what you advertise is against the law and becomes an issue for the Attorney General. The salesman couldn't wait to be done and on his way. I acted like everything was OK since I know how to repair rims. My wife had just been through a severe personal trauma and I didn't want to upset her but I was livid inside. Had it not been for her, I would have told that lying, ,poor excuse for humanity of a salesman to pack up that scratched up piece of crap car and take it back where it came from. He thinks he's qualified to be a finance manager now but he's not even qualified to run a hot dog stand. And, if they are going to lie, then he and the sales manager should meet to get their stories straight. I caught him in several discrepancies even outside of the obvious and blatant. I bought from Koons in Easton before and had a great experience and gave great reviews and sent them customers. This place isn't that. Where I worked, everyone but the finance manager would have been taken off the floor and put in training.. I know because training was part of what I did as a manger. This salesman doesn't have the integrity or IQ to be a finance manager. He will get either himself or his bosses arrested because that position requires you know what you are doing and you are straight with people. Now, instead of doing my Saturday plans, I have to go repair this stupid car so I'm not embarrassed to anyone. The manager in an attempt to "make it right" offered a "free oil change". I just went along at first, but I am 2 hours away, so he just offered me something he knows he will never have to give and he thinks that makes everything better. He's no smarter than the salesman. Thanks for nothing Koons. One of the most disappointing, dishonest and incompetent car buying experiences of my life, and we've owned 50 cars in the last 40 years. More

THIS IS BY FAR THE WORST CAR BUYING EXPRIENCE OF MY LIFE! !!!! I purchased a car back on 2/24/2023 I walked out with temporary tags that expired on 4/25/2023. It is now 4/26/23 and I am just finding out I am !!!! I purchased a car back on 2/24/2023 I walked out with temporary tags that expired on 4/25/2023. It is now 4/26/23 and I am just finding out I am unable to get my hard plates because of a insurance lapse on the car I traded in to mazda!!!! This is ridiculous and I will be telling all my friend, family and coworkers to avoid this dealership like the plague. I have wasted so much time in the last 2 weeks trying to get plates for my car and I find out the day after they expire they are unable to get me my plates!!!! AVOID THIS DEALERSHIP AT ALL COSTS!!!!! More

Bad experience with management(Sales manager). Left bad test in my mouth. Don’t do business with them and go through dealing with this guy. test in my mouth. Don’t do business with them and go through dealing with this guy. More

I went to koons dealership to just look around because i was unsure of the car i really wanted to purchase!During the process of looking around Kirk assisted me and gave me the knowledge of each car i was i was unsure of the car i really wanted to purchase!During the process of looking around Kirk assisted me and gave me the knowledge of each car i was interested in and actually help me make my final decision of purchasing one!Not only that he came in on his off day just to make sure i got the extra help i needed to go through the process of purchasing my first vehicle.Kirk was very patient, as-well as VERY helpful. His customer was WONDERFUL and because of him and his service i will be recommending others to come to koons dealership! More

Great experience, very happy with the purchase and the sales representative Eboni was very helpful. This is my second car from Koons and no any bad experience. sales representative Eboni was very helpful. This is my second car from Koons and no any bad experience. More

Great Buying Experience I was just out looking, trying to see what mid-side SUV might interest me enough to consider buying sometime in the next month. My previous experienc I was just out looking, trying to see what mid-side SUV might interest me enough to consider buying sometime in the next month. My previous experience with Koons Mazda of Silver Spring was seeing the great experience my spouse had with buying her Mazda CX 3, which she loves, and how comfortable she was Elliott Bourne III. He has great people skills, and is very informative in his vehicle knowledge. He showed us around the lot, after finding the color, features, and test driving the Mazda, he presented our offer to his manager and with his assistant and after the smooth finance process I now enjoy my 2017 Mazda CX 5. More

Diagnosing transmission problem This dealership is a rip-off. Brought my 2001 Mazda 6 because of transmission issues. They charged me $1600 to replace a part that did nothing for m This dealership is a rip-off. Brought my 2001 Mazda 6 because of transmission issues. They charged me $1600 to replace a part that did nothing for my transmission as the issue came back again in just a couple of months. When asked the cost of rebuilding a transmission it turns out they don't have the expertise to do it. More