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Koons Tysons Chevy Buick GMC

Vienna, VA

4.3
426 Reviews

2000 Chain Bridge Road

Vienna, VA

22182

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Showing 426 reviews

July 02, 2023

The dealership and service associate were very courteous, prompt, dealt with my initial needs, addressed additional needs, and quickly serviced my vehicle. I left the dealership knowing I could count on my v More

by sthatchman
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Carlos Candia
Jul 03, 2023 -

Koons Tysons Chevy Buick GMC responded

Thank you for the great review! We're glad to hear that our team at Koons Tysons Chevy Buick GMC provided you with courteous and prompt service. Drive safely, and we hope to see you back again down the road!

June 30, 2023

Knowledgable service for my Corvette. Picking it up and bringing it back was a great help. I’ve been with Koons and Bill Appell since 1976 and have never been disappointed. More

by hughjcampbell
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bill Appel
Jul 02, 2023 -

Koons Tysons Chevy Buick GMC responded

Thank you for the fantastic review! We're so glad to hear that our knowledgeable service team could assist with your Corvette. We appreciate your loyalty and support over the years. Drive safely, and we look forward to serving you again at Koons Tysons Chevy Buick GMC!

June 18, 2023

John handled my ‘98 Vette and I was pleased by his suggestions and great service. More

by Cappadocia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John at service counter
Jun 18, 2023 -

Cappadocia responded

Loons Chevy Tysons Corner Va

Jun 18, 2023 -

Cappadocia responded

On June 16, 2023, John handled the annual check up of my 1998 Vette. I followed his excellent suggestions, and am pleased. This Vette has always been cared for at Koons, as well as my previous two Vettes.

Jun 19, 2023 -

Koons Tysons Chevy Buick GMC responded

Thank you for the review! We appreciate the kind feedback about John and hope to see you again at Koons Tysons Chevy Buick GMC. Safe travels!

June 09, 2023

Excellent customer service! My car was picked up at my home and delivered back to my home which was a big plus with me! Also the issue was addressed and the car was returned in More

by Giordano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of the name Caleed?Carlos?
Jun 12, 2023 -

Koons Tysons Chevy Buick GMC responded

We're thrilled to hear that you had an excellent experience with Koons Tysons Chevy Buick GMC, Giordano! It's wonderful that our team was able to adeptly assist with pickup and delivery and ensure your vehicle is driving better than ever. Thanks for your support - see you down the road!

June 04, 2023

Buying a car from this dealership was the smoothest, most enjoyable time I’ve ever had at a car dealership. The lot was full of amazing cars not seen at other lots and the people there made the time fly by. More

by Tekd45
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sait, April, Hamza
Jun 05, 2023 -

Koons Tysons Chevy Buick GMC responded

We're thrilled to hear that you had such a great experience purchasing your car here at Koons Tysons Chevy Buick GMC! It's wonderful to know that April and Hamza took great care of you and made the process enjoyable. Thank you so much for sharing this kind feedback with our team, and we hope to see you again soon!

June 01, 2023

I find the service writer informative and easy to work with. Scheduling is convenient and quick. More

by F48 Volt
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Jones, Juan Ivanovic
Jun 02, 2023 -

Koons Tysons Chevy Buick GMC responded

Thank you for the review! We hope to see you back again at Koons Tysons Chevy Buick GMC. Safe travels!

May 04, 2023

Great service from the staff regarding routine maintenance for my 2021 truck. Thanks Carlos! Regards to Koons, John Washington DC More

by jag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
May 04, 2023 -

Koons Tysons Chevy Buick GMC responded

Thank you so much for reviewing Carlos and Koons Tysons Chevy Buick GMC! We hope to assist you with your vehicle again in the future!

May 02, 2023

Tried to have work done on my Truck at this location, but the body shop and service center are not honest, their employees don't follow up, or follow through, everything they tell you will be a lie. They was More

by jiggycss2000
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Appel, David Barrie, Michael Kalman, Steve Wauldron, Jimmy Jones, Juan Ivanovic, David Ahern
May 02, 2023 -

Koons Tysons Chevy Buick GMC responded

Christopher, I'm truly sorry to hear that you had such a negative experience with us. It's disappointing to know that we've let you down in terms of follow-up and honesty. As a valued member of our community, we want to assure you that we take your feedback seriously and want to work with you to make this right. If you'd be willing to give us another chance, please reach out to me. Thank you, Dave Barrie - Service Director - 703-448-7123

April 27, 2023

The dealership is people friendly,comfortable and easy access to it.Agents offer their service with a smile. Pleasant ambiance. Celia was very helpful in deciding of the purchase of the vehicle. Celia is More

by silveranddiamond
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Celia Marin
Apr 27, 2023 -

Koons Tysons Chevy Buick GMC responded

We're delighted to hear that you had a marvelous experience at Koons Tysons Chevy Buick GMC. It's great to know that Celia was helpful throughout the purchasing process. We appreciate your business and look forward to assisting you in the future!

April 15, 2023

Horrible experience trying to buy a Bolt EV. After trying to negotiate a price of the mark up of the car and my trade in, the salesperson brought the sales manager over to intimidate me into tra More

by Buyer2023
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Ryan Thompson
Apr 18, 2023 -

Koons Tysons Chevy Buick GMC responded

I'm sorry to hear that your experience with us was less than ideal. We strive to provide our customers with fair and transparent pricing, and it's disappointing to hear that you felt pressured during your visit. I would appreciate the opportunity to discuss your experience in more detail and see what we can do to make things right. Please give me a call at your earliest convenience. Thank you, Michaela Puckett - Customer Relations Manager - 703-790-0900. Extension 12143

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