Koons Tysons Chrysler Dodge Jeep Ram

I am very disappointed with the service at this dealership. During my recent visit, my car was damaged in an accident to the front bumper while under their care. Unfortunately, no apology or accoun dealership. During my recent visit, my car was damaged in an accident to the front bumper while under their care. Unfortunately, no apology or accountability was offered, and the overall treatment was unprofessional. I cannot recommend this dealership to anyone who values good service and respect for their vehicle. More

Excellent professional assistance by the advisor at arrival and for scheduling service and completion of the vehicle. arrival and for scheduling service and completion of the vehicle. More

Never take my Jeep to another service department. The team serviced my 2013 Jeep for 10 years and now I have a 2024 . Feeling very comfortable with the same team The team serviced my 2013 Jeep for 10 years and now I have a 2024 . Feeling very comfortable with the same team More

This Dealership has always given me the very best Deal! Also their Service is Red Carpet Service with Victor being the Tech! Leo in sales has always been very attentive!! Bringing Me the Very Best Price! Also their Service is Red Carpet Service with Victor being the Tech! Leo in sales has always been very attentive!! Bringing Me the Very Best Price! Thank You Koons of Tysons! More

Jonathan was a great salesman. Very professional, did what he could to get the job done e Dealership was clean and employees were professional. Very professional, did what he could to get the job done e Dealership was clean and employees were professional. More

Excellent customer service and responsiveness. Bradley provided frequent and relevant updates while my Jeep Cherokee was serviced and had us in and out in a very speedy and reasonable timeframe. Bradley provided frequent and relevant updates while my Jeep Cherokee was serviced and had us in and out in a very speedy and reasonable timeframe. More

I would not recommend trying to buy a used car from these people or making an appointment. I spoke to a nice guy named Steve about a 2017 Silverado 1500. I have been looking for a truck like this one for abo people or making an appointment. I spoke to a nice guy named Steve about a 2017 Silverado 1500. I have been looking for a truck like this one for about a year. He was going to send me some more information on it. While he was doing this is manager told him he could not finance it to me even though I have good credit because it was not state legal. Which this I understood. He told me he could whole sale it to me. Steve then made me an appointment to see the truck. That day I tried to figure out my finances so that I could go look at the next day when my appointment was. Keep in mind I live 2-2.5 hours away. The next day I am about to go to the bank when I look online to see the truck is no longer listed so I figure maybe someone bought it yesterday after I spoke with them. NOPE, they took it down even though they made me an appointment and said if I wanted to buy it that I had to get it from the Maryland auction. They didn't text me to make me aware of this. Luckily for me I thought about looking at the truck online again or else I would of drove for 5 hours round trip for no reason. 1 STAR FOR POOR COMMUNICATION AND JUST BAD MANAGEMENT More

Just found out they sold us a car with a bent frame. These are dishonest people. This place is just no good. These are dishonest people. This place is just no good. More

I strongly recommend avoiding this dealership. While the sales process was okay, the real problems began afterward. I’ve had ongoing issues with a vehicle I leased from here, and the service depar While the sales process was okay, the real problems began afterward. I’ve had ongoing issues with a vehicle I leased from here, and the service department has been completely unhelpful. The car has spent more time in the shop than on the road, and I'm now stuck with a vehicle that feels unsafe to drive. To make matters worse, the warranty specialist gave me false assurances about getting a loaner—promised one on Thursday, but by Saturday, I was told there was nothing they could do. The lack of accountability and communication has been frustrating and disappointing. If you're considering doing business here, think twice. The post-sale support is virtually nonexistent, and I wouldn't trust them to stand by their product or their word. More