Koons Tysons Chrysler Dodge Jeep Ram

The worst customer service experience. Sales agent was great but Chris one of the managers is unprofessional and rude. The agent told me the scratches on the vehicle I was purchasing would Sales agent was great but Chris one of the managers is unprofessional and rude. The agent told me the scratches on the vehicle I was purchasing would get fixed and the sales manager came over and said I would have to pay to have them fixed. Chris told me he didn't believe me about comparable vehicle pricing when I had listings pulled up on my phone and told me to leave. Don't read the FAKE google reviews More

Alex my sale’s associate was very friendly and respectful to my time. He explained throughly all options available to me that meet my criteria. to my time. He explained throughly all options available to me that meet my criteria. More

Nick and everyone that I worked with did an amazing job! They knew that I was coming from out of state and made sure everything was ready to go when I got there! They knew that I was coming from out of state and made sure everything was ready to go when I got there! More

Bottom Line up-front: DO NOT LET THEM PRESSURE YOU TO DRIVE INTO THAT DEALERSHIP. DO ALL OF YOUR RESEARCH FIRST. IF THEY MAKE OFFERS, HAVE THEM SEND YOU THE OFFERS IN WRITING. IF SOMETHING MINOR IS WRO DRIVE INTO THAT DEALERSHIP. DO ALL OF YOUR RESEARCH FIRST. IF THEY MAKE OFFERS, HAVE THEM SEND YOU THE OFFERS IN WRITING. IF SOMETHING MINOR IS WRONG WITH YOUR TRADE-IN, FIX IT YOURSELF BEFORE YOU GO IN. DON'T HESITATE TO GET ON YOUR PHONE MID-DEAL AND RESEARCH THE THINGS THEY ARE TELLING YOU. ALWAYS BE 100% READY TO WALK OUT OF THAT PLACE IF YOU AREN'T GETTING WHAT THEY PROMISED. The salesman, Nick... or Nickon, is incredibly condescending and pressures you to come to the dealership even when you repeatedly tell him that you are not ready to do so. He offers and/or makes promises that he has no intention on fulfilling and tries to coerce customer to make decisions that would be incredibly detrimental to their financial well-being. Here's a few examples: Example 1 Nick: Come into the dealership so we can discuss a deal. Me: I'm waiting for approval from my credit union on my financing application. I'm not driving 3 hours to discuss a deal without the ability to make a purchase. Nick: You can take a loan through our finance department, then re-finance with your credit union when you hear back from them. Me: That's a horrible idea. Then I'd be paying two finance fees, plus my credit score would be further reduced by so many inquiries. Nick: If you'd like to have a more educated conversation about financing, I can have someone in our finance department give you a call. Me: Yes, please do that. Nick: I don't see what good that would do. Me: Then why did you offer it??? Example 2: Nick: We'll agree to pay $20k for your trade-in without looking at it. $21k after inspection if everything checks out. Me: Okay, sounds good. I have a check engine light on, though. When I run a diagnostic, the code I receive is for a repair that takes 5 minutes and needs a $35 part. I'll order it Amazon and come in after I fix it. Nick: If you just come in, and that's the only thing wrong with the truck, we'll still give you the $21k. (I drive 3 hours to the dealership and "coincidentally" an additional fault is suddenly listed on the diagnostic for my trade in) Nick: We're only giving you $20k for your trade in. Me: Even if that fault is actually there, it's only $200 to completely replace the part. Nick: We're only giving you $20k for your trade in. Example 3: Me: I told the first salesperson that I spoke with that I wasn't comfortable paying this specific charge. She offered to take an additional $200 off the price of the vehicle to partially offset that charge. Patrick (sales manager): We're not giving you the additional $200 that was already promised to you. More

Very great dealer and we are happy really appreciate the nice character and very good guys nice character and very good guys More

Simplemente un excelente servicio y muy profesional . Ninguna queja, y muy agradecido de su personal de habla hispana. Ninguna queja, y muy agradecido de su personal de habla hispana. More

Not honorable. Sent me to the bank to hand deliver the check. Returned, gave pepyno the check. He accepted it, then runs out and tries to give it back saying the ca Sent me to the bank to hand deliver the check. Returned, gave pepyno the check. He accepted it, then runs out and tries to give it back saying the car has been sold. Because I didn’t use in-house financing. Won’t buy here ever. More

Awesome customer service and relations. Buying prices was so easy, quick, and professional. Car was ready to go! Buying prices was so easy, quick, and professional. Car was ready to go! More