Koons Tysons Chrysler Dodge Jeep Ram

Gave one star because they will not let you rate them zero stars. No Customer Service once they get your money. Have called several times a week for the last three weeks and they still have not retu zero stars. No Customer Service once they get your money. Have called several times a week for the last three weeks and they still have not returned my call. Took them 2 months to payoff the truck we traded in, so I had to make 2 additional payments and I didn't even have the truck. Right now they owe us $800 for the last payment, it has been two weeks and they will not call us back. They raised the price of the truck we purchased by $5000 after we had to put down a $1000 non-refundable deposit. We bought the new truck on April 15, 2021, they have asked us to complete paperwork 5 different times now. They just sent us another contract to sign this week. They said they needed it to start the tag and title work, which one would thought would have happened two months ago. I asked the person in their tag and title group how long had she been working on this, and she said they just gave it to her.. what happened for two months. Following is an email I sent to the Dealership Manager (James Morris) and VP of Koons Automotive (Mirza Thomas) on May 28, 2021. Sorry it is a long read, and we have still not gotten any resolution on or additional payment on the truck we traded in, proof of Luxcare, correction of Luxcare, somewhere we can take our truck to get it fixed... once they have your money they really do not seem to care. Mr. Morris, I am writing you regarding our recent purchase of a 2021 Power Wagon from your dealership. My wife and I had been looking for a Power Wagon for several months trying to find exactly what we wanted. Back in March of this year we were searching on the Ram Truck site and saw that one was scheduled for delivery to your dealership that seemed to check most or our boxes, so we reached out to your dealership. We soon received a call from Scott Wasserman and over the next few days we discussed the vehicle we were looking to purchase and what vehicle we planned to trade in. I sent Scott the VIN number of the truck we planned to trade in along with multiple pictures of same. On March 30, 2021, Scott sent me a quote for purchasing the Power Wagon along with the offer for our trade in. See first attachment. The net amount we were going to pay was $34,929.24. Please note that at this time we had not discussed or requested any extended warranties, service plans etc. On April 8, 2021, Scott sent us a video to let us know the truck had been shipped and he planned to go bring it back to the dealership that day. He said he would then take a video of the truck and send to us, which he did. On April 11, 2021, Scott let us know when the truck had been added to inventory, I told him we could not come up that week due to family and business commitments and asked what we could do to secure the vehicle. Scott went through how we could create an account on the Koon website, which we did, and we put down $1,000 to hold the vehicle until we could come up. We were of course very excited, then on April 12, 2021, Scott informs us that the truck was now going to be $5,000 more expensive (See second attachment, $39,167.69). To be honest this did upset us quite a bit since it was our belief that we had already negotiated and agreed to a price on the truck, not to mention we had already put down a $1,000 deposit non-refundable deposit to then be told the price had increased. Scott explained that there was nothing he could do about it, so reluctantly we decided to move forward. I did want to stop and say that my wife and I have been very happy and impressed with the service we received from Scott Wasserman! Once we decided to move forward, Scott had someone from financing contact us to discuss rates, warranties, maintenance packages, etc. I believe his name was John Dill. We told John that we had approved financing with USAA, but if he could beat their rates, we would be open to going with what he found. He was able to beat the USAA rate so we went with PNC. During the call with John he reviewed the following offerings: MaxCare 6/60 w/ $200 Deductible - for $2,360 Road Hazard 6 years - $1,393 Maintenance 5 years - $1,950 I told John that my wife and I would discuss the above and let him know the next day. Later that day I contacted Mopar and they provided the following quotes for the same coverage: MaxCare 6/60 w/ $200 Deductible - for $1320 Road Hazard 6 years - $470 Did not get a quote for Maintenance Now I understand that you make money from these offerings, but to try and charge this much above what one could get directly from Mopar is bothersome to say the least. I would also like to mention that during the call with John he was really pushing us buying GAP Insurance. John made a point of how he had had a wreck one time with a new vehicle resulting in out-of-pocket expenses for him do the loan amount versus to vehicle value early in the loan period. We understand the purpose of GAP insurance, but we find it very misleading, to say the least, to try and say one needs GAP insurance on a $70,000 vehicle when they are putting down $38,000 between the trade in and cash. The next day I called John several times to let him know we wanted to go forward with the PNC financing. We did not hear back from him all day, so we called the dealership, and we were informed he was off that day. So, we asked if someone else could help us since we were trying to schedule buying the truck. Later Donovan Murphy called and we started going through the financing as well as the previously listed offerings above. When Donovan mentioned the above offerings, we told him we were not interested in purchasing them through Koons because we could get them cheaper from Mopar. Donavan said that he would think that Koons was a Platinum dealership and should be able to beat Mopar, which he did for the most part. He provided the following quotes: MaxCare 6/60 w/ $200 Deductible - for $1,120 Road Hazard 6 years - $600 Maintenance 5 years - $1,000 Since this was very close to what Mopar quoted, we decided to go with Koons on these offerings. Next, we talked to Scott Wasserman and asked if there was any way he could meet us part way, which he agreed to do. Again, Scott has been great to work with throughout this process. On April 15, 2021, my wife and I met Scott in Petersburg, VA. Scott went through all the paperwork and explained everything, we signed all the documents. Scott then took the tag off the vehicle we were trading in and asked if we would like him to go through the features of the truck and how to work them. We told him we appreciated it but we should be fine. He then gave us a usb drive with copies of all the documents we signed. One April 27, 2021, Donavan Murphy sent us an email stating that the bank needed us to re-sign the loan application. I emailed Donavan back because the loan application only had my name and I told him the loan application needed to be in both our names. On May 6,2021, Donavan mailed us a new set of documents to sign. It did have my wife's name on it this time. We reviewed the paperwork and signed everything and FedEx the package back on May 7, 2021. On May 14, 2021, We received an email from Diana Flores saying we needed to sign the Limited Power of Attorney for the 2017 Ram we were trading in. She said she was sending the paperwork via FedEx and asked us to sign and send back. We received the Limited Power of Attorney for the 2017 Ram on May 17, 2021. We signed and sent back the same day. This was the 3rd time we have signed this document. On May 26, 2021, Someone from Koons financing called my office and spoke to my receptionist. They were quite rude and pushy saying they needed my cell number, which she rightly refused to provided. She said that if I had business with them they should have known my cell number already, which is true since I have been in communications with various people at Koons since March of 2021, not to mention I have provided that information of various forms submitted to Koons, and I believe it is also on my profile that I set up on the Koons website in order to make the $1,000 hold payment. A few minutes later I received a call from someone saying they were with Chrysler Financing asking if I had bought a truck from them. I said I did not know if I bought a truck from them since I did not know who he was with. He asked did I not buy a Ram truck in Virginia, and I said yes I did but there was more than one Ram dealership in Virginian, and I had no idea who he was with, He asked did I not buy a Ram truck from Chrysler Financing, and I said we financed through PNC, not Chrysler. This person was very pushy, rude and not very clear on what he was trying to articulate. I had no idea who this was so I was uncomfortable providing any information until I knew who I was talking to. This person asked if we bought a Ram truck, that we were going to put $5785 down on the truck and that we had submitted a $1000 payment to hold the vehicles. It eventually started making sense and he asked about the check for $4785, I told him that my wife had the checkbook the day we bought the truck, I had assumed she made the payment since that was what we had previously discussed. He said they did not have the payment and could I make an electronic check payment, that he would send a secure email. I said I would prefer to send a check, but before that there were several things that I needed to know. He said that Koons had been trying to call me for weeks. I asked him what number and he said my office number. I have not been in my office for weeks due to Covid and other work assignments. Again, not sure why someone did not call my cell phone before. I provided a summary of the above, noted that we had bought the truck on April 15, 2021, it was now May 26, 2021, and our trade-in had not been paid off yet. We had made two more payments of $800 each on a truck we no longer had, that Koons had still not processed transferring our tag to the new truck and the temporary tag had ran out on May 14, 2021. He said he would check on the payoff and send us an email. We have not received any email. We have made $1,600 in payments on our old vehicle, with another $800 due next week, because Koons has yet to pay off our old vehicle. We do not have a problem sending a check for the balance, but that balance has now changed due to us having to continue to make payments on our old vehicle, not to mention all the hassle and trouble we have had to go through. I do not understand how it has been over a month and our trade in is not paid off, the tag has not been transferred, we have been asked to sign papers four different times. Why has this taken so long, this should have been resolved a month ago. We have no problem paying what is owed, even after the price was raised $5,000, but we also expect things to be handled in an expeditious and professional manner, other than our dealings with Scott, this has not been our experience. We appreciate your time in reviewing the above and working with us to get this all resolved. More

Had a very rude service advisor that treated me like an idiot. Ended up costing me a lot of money. I love Koons Toyota… first and last time taking my Wrangler to Koons. They won’t even address my compla idiot. Ended up costing me a lot of money. I love Koons Toyota… first and last time taking my Wrangler to Koons. They won’t even address my complaints sent to them twice so far. Even worse, I traded emails with Michaela Puckett. She said my oil charges were $11 for a quart of oil but the receipt literally says $3.70 for a quart of oil. Just a lie to get me to go away. And, she said the advisor should have checked paperwork before charging me but I still don't get a refund. Now, she won't answer me... horrible customer service. More