Koons Tysons Chrysler Dodge Jeep Ram

I waited over my 7 day window to see if my new truck would break down before writing this because I never want to go back to this dealership unless they offer to fix the bumper they drilled through. Thi would break down before writing this because I never want to go back to this dealership unless they offer to fix the bumper they drilled through. This dealership sold me a 2019 truck that passed their 150 point inspection and had major transmission issues within 60 miles of leaving the lot. This was the largest of many issues with this dealership. Upon first arriving I was greeted by my sales rep (who admittedly despite the bumper issue we will discuss later wasn't all that bad). I knew what I wanted and after a short test drive was ready to buy despite their unwillingness to move an inch on price. So I filled out financing forms and waited. A woman came by to ask a few more financing questions and my initial thought that she seemed clueless was proven correct when THREE (3) hours later another much more intelligent finance rep came by and told me she was new and they had to start over. At this point I had been at Koons for a total of 5 hours and was beyond ready to leave, but after helping me get to a monthly payment I was comfortable with this. young finance rep saved the deal. Admittedly now I wish he had not, but hindsight is always 2020. So the next day the transmission starts shuddering. I called my sales rep who said to wait until Monday at 11AM and call him back to see if the Koons Chevy dealership next door could take a look. After 2 emails, 4 voicemails, and a bunch of other calls I was unsuccessful in my attempts to involve the GM of Koons CDJR who I thought should have been involved. I was forced to go through my sales rep and eventually after lots of complaining the used cars manager. When I brought the car in I waited a few hours at Koons Chevy for them to diagnosis the issue with my truck. The service team was for the most part very helpful after some initial push back because i was "springing this on them". Eventually they told me they ASSUMED it was the torque converter, which was backordered until approx February, but could not confirm without opening transmission. After hearing all this and that I would be forced to RENT a car or drive this unsafe vehicle I contacted GM who to this point has been unable to resolve my issue, but I also went back to the Koons CDJR who sold me the vehicle and asked for a refund. Which they politely told me was not possible. Shocked and pretty demoralized I was forced to pick through their inventory and find something in a similar price range to exchange. CDJR had very few trucks which is what I originally purchased and I was unable to look at other Koons dealerships despite the fact that I had walked back and forth between Koons CDJR and Koons Chevy multiple times that day. My preference after this horrible experience with not only the dealership staff, but their apparent inability to evaluate the safety and mechanics of their vehicles before sale, was to get a full refund, but after being worn down and told there were no other options (besides seeking legal advice) I was coerced into accepting a more expensive older (2017) truck that I had to pay the difference on (again no discounts could be applied despite them selling me a broken truck and me having been at the dealership over 14 hours at this point). When it was finally time to leave I was exhausted and ready to get out, but needed my sales rep to put on my temp plates. After what seemed like an incredible amount of time I saw that rather then using the OBVIOUS 4 pre drilled holes in the metal bumper he had decided it was best to drill 2 new holes in the plastic bumper of my new truck. I was beyond defeated and exhausted at this point and just wanted to leave, but I really should have addressed this issue then. It's likely too little to late now unless the dealership decides that for the first time they want to do right by the customer and fill my bumper that would be great. My policy moving forward will be to never return to any Koons dealership and I hope this review helps others avoid an experience like mine. More

Be aware of "not accident"repaired used cars. I would've returned the car few days after purchase when i noticed it was repaired. But I drove 4 hours there and 5½ back home to buy a car i been wanting for returned the car few days after purchase when i noticed it was repaired. But I drove 4 hours there and 5½ back home to buy a car i been wanting for years. I love the idea of owning my 2017 challenger scat pack, but everytime I look at the passenger side of the car I regret driving that far and trusting that a DODGE dealer wouldn't fix crashed cars and sell them as a no accident.I would highly recommend that when you decide to buy from them to request a paper copy of all your paper work. I did all my paperwork on their pad and got it in flash drive. When I realized that my car was repaired I decided to check the paperwork and it turned out that I was given a lesser warranty than what I paid for which they later corrected. More

For the amount of money I spent the workmanship and simple basic attention to detail was completely UNSATISFACTORY! It took two visits and THREE ATTEMPTS just to get a simple rotation and balance of t simple basic attention to detail was completely UNSATISFACTORY! It took two visits and THREE ATTEMPTS just to get a simple rotation and balance of the tires complete and correct. I brought the vehicle in for routine service and it ended up requiring TWO DAYS to complete the routine maintenance plus additional maintenance needed for parts replacement. If they can’t even do a simple and basic maintenance procedure like tire rotation and balance, what else is not get done correctly that I am paying thousands of dollars for? Incredibly disappointing! More

Great experience with timely solutions. Availability and sign up via the Internet for service was easy. Glad I chose Koons For my Jeep Grand Cherokee sign up via the Internet for service was easy. Glad I chose Koons For my Jeep Grand Cherokee More

I have never had such poor service from a dealer after buying a used car from them. They make promises that they don’t keep and when you try and resolve from the sales person or manager they deal with it buying a used car from them. They make promises that they don’t keep and when you try and resolve from the sales person or manager they deal with it by not returning your calls. I have tried to work this out with the dealer but they are not interested in customer satisfaction. Would not recommend More

Bought my 3rd car from Bill Lacey. As always, he provided excellent service! I highly recommend him and I’ll buy my next car from him. excellent service! I highly recommend him and I’ll buy my next car from him. More

Victor Sorgo is great to work with. Very honest and very straight forward. Great dealership to work with. Cat was ready and fixed as promised. straight forward. Great dealership to work with. Cat was ready and fixed as promised. More

Excellent experience. 4th vehicle purchase from this family of dealerships. They are extremely responsive and efficient. Took a test drive, negotiated a deal, completed financing and paperwork and took family of dealerships. They are extremely responsive and efficient. Took a test drive, negotiated a deal, completed financing and paperwork and took delivery in under 2.5 hours. There was NO HARD UPSELL on aftermarket products. More

The service advisor was great to work with. Everything was explained and detailed the cost breakdown was provided. Great experience. Quick and easy car repairs was explained and detailed the cost breakdown was provided. Great experience. Quick and easy car repairs More