Koons Tysons Chrysler Dodge Jeep Ram

Dishonest service department I have had an on going issue with my 2017 Jeep Grand Cherokee. I took it to Koons Jeep in Mclean VA, 5 times under warranty for the same problem. Befo I have had an on going issue with my 2017 Jeep Grand Cherokee. I took it to Koons Jeep in Mclean VA, 5 times under warranty for the same problem. Before the warranty expired, I spoke with my tech again about the issue. I was concerned the warranty would expire and the problem would not be fixed. He assured me they would address the problem free of charge after the warranty expired as it was a preexisting issue. The warranty expired and now they refuse to look at it. Rod Gautier, the service director, told me they had spent enough time and money working on the problem and no longer want to deal with it. Rod, pawned me off to Chrysler customer service. It has been difficult to get any straight answers to this point. More

Sales nice, but finance & follow through the worst ever Dealership is a mess & has no parking for customers. Sales was ok, but finance was a nightmare & my credit is outstanding. First, made me wait 3 hours Dealership is a mess & has no parking for customers. Sales was ok, but finance was a nightmare & my credit is outstanding. First, made me wait 3 hours in a messy waiting area for a finance person to finally come &do a 2 ? Interview. Came back & hour & a half later and offered rates at twice what other dealers & adds said At a time when rates are great.. Until I threatened to leave (they pulled the old let me talk to mgr - took 3 trips of 20 minutes each). Finally came back at half of original rate, still not great compared to most. Went further downhill since purchase. I asked no less than 5 times (during finance/purchase) if they were capable & experienced in selling & doing tags out of state of VA. All said yes, we do it all the time. Reality is they are not or just totally incompetent. I have owned car over 30 days (temp tag expired), no contacts, so I starting contacting them. Finally hear from sales guy, that tag people need me to pay personally in my state. So finance person was just awful to deal with, along with bad finance, they lied about extra costs and that they know how to do out of state. Also they had told me I couldn’t do a tag transfer on a new car. - also a lie Ive learned. So I’m at over 37 days, Jeep is sitting since it’s not legally driveavble, and still no contact or follow up - after I had to go & do local payment. I recontact & they are now blaming the state & the virus issues. This is not a place to do business, great inventory, but horrible environment, and finance & service follow through have been absolute incompetence. Avoid at all costs, plenty of better dealers out there, I have 3 other Jeeps & never had the problems. More

Purchased a 2019 Dodge Charger Hellcat recently. The car shook a lot as we drove it home. I went to have the tires balanced with only 250 miles on it. The back 2 rims are bent or out of round! They refused shook a lot as we drove it home. I went to have the tires balanced with only 250 miles on it. The back 2 rims are bent or out of round! They refused any responsibility or any help to resolve the issue. DO NOT GO HERE! Great salesman but poor after sale service. STAY AWAY! Poor experience for an almost $70k car. More

Buyer Beware On Saturday 3/7/2020 I went and bought a 2019 Jeep Cherokee. I had talked to my salesman Patrick Blackburn several times prior to going. After I arri On Saturday 3/7/2020 I went and bought a 2019 Jeep Cherokee. I had talked to my salesman Patrick Blackburn several times prior to going. After I arrived at the dealership we took a test drive. We walked around it looking it over and shortly thereafter we started the paperwork. I received a call while there notifying me a close family friend was found dead. I explained to them I needed to hurry and get back home. The finance lady was GREAT and very sympathetic and understanding. I believe her name was Tracy. We finished up and hurried home. The very next morning I went out to detail it myself because they had done such a xxxxty job. While washing it I noticed a crack in the front windshield where the tint at the top is. I immediately called Patrick he said he would talk to his sales manager and take care of it. He texted me and said she would be calling me. On Tuesday still no call from her. I called back and he said he would go find her and have her call me. After speaking with her she said they will NOT take care of it. She said she spoke with the detailing guys and they said it wasn't there. I even sent pictures to show them the crack. From a distant you couldn't see it. I had to be right up on the windshield to see it. Clearly they never even cleaned the windows because they were still dirty when I drove it home. I put down a large down payment and spent $25000.00 on it. xxxx poor customer service !! More

Went to see a 2008 Jeep Wrangler X last night. The sales agent Donovan said it would be out and ready for a test drive when we arrived. When we got there, the vehicle was parked and blocked by other vehicle agent Donovan said it would be out and ready for a test drive when we arrived. When we got there, the vehicle was parked and blocked by other vehicles and he wasn’t even sure which one it was, so we had to wait for them to get it all figured out. He couldn’t answer any questions we had about the vehicle. After test driving and finding that the muffler was making a strange noise and the vehicle was very rusted underneath, we asked the salesman what’s the lowest they could go on it given the vehicles muffler condition, he answered “you’re looking at it”. Didn’t even make an effort to sell us the vehicle which we were willing to purchase cash on the spot. We walked away. This morning the vehicles price was reduced online an additional $500 after we were told they couldn’t go any lower. The most useless customer service. More

RACIST RACIST RASICT!!! Buy elsewhere if you care to do business with a dealership that is treats ALL equally!!! If you just want a good priced car than fine Koons is a smart move. But if you actually care business with a dealership that is treats ALL equally!!! If you just want a good priced car than fine Koons is a smart move. But if you actually care about overall doing business with good ethically sound companies KOONS is not one of them!!! I’m literally in tears over my profiling treatment from KOONS. I am humiliated! I pray no one has to go thru what I went thru today just trying to buy a car. I’m so disappointed and hurt I won’t get over this for a while. More

I always take my 2014 jeep Cherokee to Koons in Vienna for service because Kelvin Garcia takes the time to explain everything in great detail, & doesn't speak to me like a child. Thank you. Frank. for service because Kelvin Garcia takes the time to explain everything in great detail, & doesn't speak to me like a child. Thank you. Frank. More

The transaction started off difficult with finance but management worked to correct the relationship. Sales was polite. Just make sure you stand firm and advocate for what you want and need (but that’s wi management worked to correct the relationship. Sales was polite. Just make sure you stand firm and advocate for what you want and need (but that’s with all dealerships). And make sure everyone is on the same page- what you believe you’re getting is what you’re signing for. I’m happy with my car so far. Thanks. More

This dealership is a disgrace and as I'm reading reviews have done the same thing to many people! I'm now paying for 2 vehicles because they did not process the deal correctly. They admitted it was their fa have done the same thing to many people! I'm now paying for 2 vehicles because they did not process the deal correctly. They admitted it was their fault but yet still has yet to rectify this situation. They have done nothing but lie to me, put words in my mouth, and belittle me. I would not recommend this dealership to anyone unless you want to be scammed and pay heavily! More