Koons Tysons Toyota

WARNING: Avoid Koons Toyota Tysons at all costs. Horrible experience, terrible customer service, and outright deception I purchased a 2025 Toyota Camry XSE AWD Hybrid from Koons Toyota Tysons on Horrible experience, terrible customer service, and outright deception I purchased a 2025 Toyota Camry XSE AWD Hybrid from Koons Toyota Tysons on March 31, 2025, and this has been hands down the worst car-buying experience of my life. This dealership is a complete nightmare, utterly incompetent, disrespectful, and completely unprofessional. I submitted my warranty cancellation request IN PERSON on April 23, 2025, with Finance Manager Chance Johnson. I was promised a refund within 30 to 60 days and even signed an Agreement Cancellation Request form to prove it. Despite this, it took over two months to get anything done. Finance Director Jen and Finance Manager Yolanda ignored every single email and phone call I made. They stonewalled me, lied to me, and flat out refused to respond for weeks. Toyota Corporate initially claimed there was no record of my cancellation because the dealership never even submitted my cancellation agreement. That was absolutely shocking and completely unacceptable. I have undeniable proof showing otherwise. Finance Manager Yolanda was the absolute worst person I dealt with. She was dishonest, evasive, and seemed to take pleasure in making this as difficult as possible. She even lied to me that I would only get three payments ahead on my refund, around $2,400, in a pathetic attempt to bully me into not canceling my warranties. Her silence and disrespect added hours of wasted time and extreme frustration. The dealership completely failed me on my plates as well. My temporary plates never arrived on time, which forced me to make multiple stressful trips to the dealership just to try to get answers. Yolanda offered zero help, gave me no updates, and left me completely in the dark for weeks. It was a total nightmare dealing with her and the entire team. Sales associate Valentín gave me only one key to the car and claimed they could not find the second one, but he only told me this after I had already signed all the paperwork. I had to push him repeatedly for the second key, and only after I threatened to escalate to the General Manager did he finally start responding. Even then, he moved slowly and did not seem to care at all. I wasted time and money making four trips to the dealership in just one month because of their incompetence and complete disregard for my time. Valentín’s so-called customer service completely ended the moment he got the sale. He never followed up to check if I received my plates, never asked if I was happy with the car, and basically washed his hands of me the second he got his commission. He even had the nerve to tell me that salespeople at the dealership hide keys from each other so that whoever hides the key gets the commission. This is not a harmless prank it is disgusting and unethical behavior that shows how broken and dishonest their sales culture is. I also reached out to General Manager Amar Rana directly due to the lack of response, and only after filing a complaint with Toyota Corporate did I finally see some action. This entire ordeal reflects extremely poorly on Koons Toyota Tysons’ customer service and internal processes. Even after I filed a formal complaint with Toyota Corporate, Koons Toyota Tysons has barely responded. I had to escalate everything myself just to get someone to look into my refund, and the process has been excruciatingly slow and painful. This dealership is a disgrace to the Toyota brand and should be avoided at all costs. If you value your time, money, and sanity, do not buy a car here. Their lies, delays, and blatant disrespect are completely unacceptable. I am warning everyone to stay far away from Koons Toyota Tysons unless you want to be treated with contempt and forced to fight tooth and nail for what is rightfully yours. More

Worst experience trying to buy a used car. Key was lost and waited over 2 weeks just trying to get information. Didnt even have the courtesy to respond / provide updates through the process. I Key was lost and waited over 2 weeks just trying to get information. Didnt even have the courtesy to respond / provide updates through the process. I tried to follow the chain of command but I guess I should have just reached out to other salesmen to get more info when the original person I was working with failed. F- Guy More

Unusually poor performance from the service department at Koons in Tysons today. Apparently they have transitioned to a new technology system and format, but it has left them uncoordinated and without their Koons in Tysons today. Apparently they have transitioned to a new technology system and format, but it has left them uncoordinated and without their normal communication with clients. No call or update on service status so I called after 4 hours (a 2-3 hr brake job and safety inspection), and while the brakes were done, they had forgotten about the inspection. They said they would get right on it so an hour later I showed up, but no safety inspection had been done. It is first come first serve and my original 5 hrs did not count. A half hour later still no safety inspection so I asked for my car and my bill. No bill, just put your credit card in the machine. "It is all electronic now." No explanation of what they had done until I asked, and only someone showed the service advisor how to print what they had done were they able to tell me what had been done, how much each item cost, so I could pay. Finally, the Koons team had the gall to remove the oil change sticker from Jiffy Lube where I last had my oil changed so I would not know when I needed to change the oil again. What’s with that?! Again, unusually poor service today. Koons needs to get its ducks in order before putting a new system online and rolling it out with customers. I'll take my car to a local station for the safety inspection where it gets done in 20 minutes, not 5 1/2 hours. More

This ok…. Need your last name We had the pleasure of working with Mike at Tysons Koons, and we can't recommend him highly enough! Initially, we walked in st Need your last name We had the pleasure of working with Mike at Tysons Koons, and we can't recommend him highly enough! Initially, we walked in stating that we weren’t in the market for a car anytime soon. However, thanks to Mike's exceptional service, we found ourselves driving home in a stunning Crown Signia Limited. From the moment we entered, Mike made the car buying process incredibly easy and enjoyable. His responsiveness and attentiveness were evident, making us feel valued as customers. Mike’s extensive knowledge of Toyota vehicles shone through as he patiently answered all our questions and provided insights that helped us make an informed decision. What stood out the most was his professionalism, kindness, and respect throughout the entire process. It’s rare to find someone who combines expertise with such a warm approach. If you’re looking for a new car or simply want to learn more about your options, we highly recommend stopping by and asking for Mike. You will be blown away by his dedication and support! Thank you, Mike, for turning what was supposed to be a casual visit into an exciting new chapter for us! More

Perfect in every aspect, from the moment I walked in until the valet brought my car to depart. until the valet brought my car to depart. More

I had a great time at this car dealership the experience was great Ahmed was great at explaining my new car thanks was great Ahmed was great at explaining my new car thanks More

It was absolutely amazing, the manager Jamal Khan the seller Adil Zaman, awesome people, that was the best deal I have ever got. Thanks seller Adil Zaman, awesome people, that was the best deal I have ever got. Thanks More

Very Excellent and thoughtful and professional and very polite in their dealings with the customer. polite in their dealings with the customer. More

Great service team…really clear and candid communication about service needs, status updates, and when car will be ready to go. about service needs, status updates, and when car will be ready to go. More

car service was excellent, but i hear a strange noise right after the oil change right after the oil change More