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Koons Tysons Toyota
Vienna, VA
1,491 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 15, 2024
Good advisors who listen to concerns and immediately recognize what the customer’s concern and give sage advice and remedy. Service is quick and within estimate. I like the dealership! recognize what the customer’s concern and give sage advice and remedy. Service is quick and within estimate. I like the dealership! More
by BAHB
Employees Worked With
Matt, Pete Onderchain
Helpful June 15, 2024
Nicolas, Regina, and Jake were all extremely helpful. As a first time car buyer they made the entire process as smooth as possible and made sure I left with the right car that fit my budget. As a first time car buyer they made the entire process as smooth as possible and made sure I left with the right car that fit my budget. More
by romeo francois
Employees Worked With
Nicolas, Regina, Jake
June 15, 2024
Purchased 8 vehicles at Koons Tysons Toyota over 25 years. This purchase on June 13 was very disappointing and not professional at all (With the exception of the finance/ paperwork guy, Ari, who was fa years. This purchase on June 13 was very disappointing and not professional at all (With the exception of the finance/ paperwork guy, Ari, who was fantastic!). Even though we had an appointment, they were not prepared for us at all. The salesperson, Mary, was confused, kept disappearing and was very slow moving through the process. The manager acted like we were doing her a favor and was really pushing to upsell on the warranty. We are very happy with the car itself and have always had excellent experience with the Koons Tysons Toyota Service Department. I guess we just had the wrong sales staff assigned to us. I would think they would have been a little more on the ball especially with returning loyal customers. More
by rcm860
Employees Worked With
None of the people we worked with are listed
June 12, 2024
Koons was able to replace the tire I damaged as soon as they could get one. They picked up the car and returned it -everything was good. The wheel was scratched and needed to be fixed, on a Tuesday or Thur they could get one. They picked up the car and returned it -everything was good. The wheel was scratched and needed to be fixed, on a Tuesday or Thursday when the wheel guy is there. They picked up the car on the following Tuesday at 8 am and it sat there all day because the guy was sick according to my service rep, who didn’t call until 2:30. The car was returned at 5:30 pm and the outside was filthy. We had to wash it. I was told that if I dropped off the car the following Thursday at 9 am I would be in and out fairly quickly. The car wasn’t ready until 1 pm, because it was humid and there were other cars there because the guy had been out on Tuesday. It looks fine, but I am not happy with the service. More
by debbiecohen4626
Employees Worked With
Tire guy and Ivan Funes (tried to be helpful)
June 09, 2024
Thank you Jeffrey and Salem for my new 2019 Toyota Corolla. I am happy with it and Jeffrey did a great job explaining the used vehicle Corolla. I am happy with it and Jeffrey did a great job explaining the used vehicle More
by Carlos escobar
Employees Worked With
Jeffrey Turcios, Alaaeldin Salem
