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Koons Tysons Toyota

Vienna, VA

Overview
Employees
Reviews
Vehicles
4.7
1,654 Reviews
Welcome to Koons Tysons Toyota. We understand that buying a new vehicle is a big decision. We look forward to serving you during this exciting time. Our friendly staff and welcoming location are located at 8610 Leesburg Pike in Vienna, Virginia, close to the Wolf Trap. We are slightly more than 15 miles west of Washington, D.C. Alexandria, Virginia, is 21 miles away. Our lot features a variety of Toyota models. Does your workday start with your daily commute? Please stop by and explore our new commuter-friendly models, including the Toyota Corolla. If you're looking for the perfect road trip vehicle before you head out on your next family vacation, we carry a variety of SUVs with several entertainment options included. Is your faithful work truck trying to tell you it's time for an upgrade? Please visit us and inspect our selection of pickups, including the Toyota Tundra. These trucks are ready for anything a job site has in store for you.
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8610 Leesburg Pike

Vienna, VA

22182

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Showing 1,654 reviews

November 08, 2022

This isn't a dealership, more like a STEALership! I inquired about the upcoming 2023 Toyota GR Corolla and the salesman Phuskar Bhasin responds back with a markup of $15k on top of MSRP! that equates More

by Michael Devlin
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pushkar Bhasin
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2022 -

Koons Tysons Toyota responded

Hi Mike, I am very sorry to hear of your frustration. In the current market of adjusted market pricing, not only do the new cars have a premium, but also the trades have a market adjustment of 30 to 40 percent. We are paying customers on 3 to 4-year-old cars what they paid for the car 3-4 years ago. We have customers already selling us their GR orders incoming for $25k over MSRP. If you are a local customer, please contact me directly I have no issue in taking an order at MSRP with the understanding you will not re-sell this car for the next three years. My direct number is 703-790-5921. Amar Rana GM

October 30, 2022

I was very impressed with Sales Consultant Meelad Yousufzai. He was knowledgeable, helpful and easy going. I felt no pressure at all. I am not a technology wizard and Meelad explained the "compute More

by dke
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Meelad Yousufzai
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Oct 30, 2022 -

Koons Tysons Toyota responded

Thank you for the glowing review, Darrell! We are so glad to hear that you had a successful purchase experience working with Meelad and the Koons Tysons Toyota team. Drive safely in your new vehicle, and enjoy it! We hope to see you back again down the road!

October 28, 2022

Ali Akbar is a tremendous man of integrity. Excellent Salesperson !!!! A great experience for me in a different state More

by Furlong.br
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ali Akbar
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Oct 30, 2022 -

Koons Tysons Toyota responded

Thank you for the great review! We are so glad to hear that Ali delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Koons Tysons Toyota!

October 17, 2022

Do NOT have your car serviced at Toyota Koons! They will tell you you need things repaired when they don’t. Lie to you about what they did, and try to cover up. More

by X
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mechanic
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Oct 17, 2022 -

Koons Tysons Toyota responded

We strive to deliver informative and professional care for our valued customers and I regret that your experience with us left you with a different impression. I assure you we would never mislead a guest about necessary repairs. I think it would be best if you and I spoke about your concerns directly so I can make sure they are properly addressed. Please give me a call when time allows, as I am unable to locate your contact information with the initial provided. Thank you, Krystle Uriona - Customer Relations Manager - 703-790-5920 x23202

Oct 18, 2022 -

X responded

I do not feel a follow up call is needed, as I have expressed frustration to Koons in the past about these issues. They continued to tell me I needed brake pads, wipers, rotors changed again at other services when they had just changed then 6 months prior...it has occurred repeatedly so it is more a trend than an outlier. Koons takes advantage of customers trust and rips them off.

Oct 19, 2022 -

Koons Tysons Toyota responded

With this being a continued concern, I would like the chance to discuss this with you and look up your previous visits to see how I can be of assistance. However, I do not wish to inconvenience you. If you wish to reach out, I will be available. Thank you, Krystle Uriona

October 11, 2022

Mr.Eduardo made sure I was able to bring home the car home the same day I test drove it More

by craigc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eduardo Cintron
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Oct 12, 2022 -

Koons Tysons Toyota responded

Craig, congratulations on your new car! We are happy to hear that your experience was so efficient and successful. Thank you for choosing Koons Tysons Toyota!

October 06, 2022

Truly did not appreciate Service Manager James calling my husband a “condescending xxxxx” for standing up for himself after catching Koons Tysons Toyota in a series of lies and deceptive practices. More

by SpainOhana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Kim
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2022 -

Koons Tysons Toyota responded

This is incredibly concerning to hear, and I am so sorry that you and your husband felt uncomfortable here. We do not run our business to mislead customers, and we strive for 5-star customer service. I will speak to James and the rest of our team to make sure this situation does not occur again. Thanks, Krystle Uriona – Customer Relations Manager.

Oct 10, 2022 -

SpainOhana responded

Thank you for your response. We would like to believe what is written here but we have caught the service department is a series of lies over several issues from the past. 1) missing clips from the handles in the ceiling when we had to replace the headliner; 2) oil plug not properly installed causing a oil spill at our residence ultimately leaving the vehicle with ZERO oil; 3) overfilled the transmission fluid causing the vehicle to go into “limp mode” on I95 between DC and Richmond; 4) battery under warranty to only learn AFTER we get the vehicle towed to Koons Tysons Toyota that the battery will cost us $187.80. Deceitful tactics by numerous personnel at the Service Dept. We both have left several voicemails requesting a call back from the service managers to no avail.

Oct 11, 2022 -

Koons Tysons Toyota responded

This is most definitely something I would like to speak with you directly about. Please reach out to me directly so we can go over the details listed. I look forward to speaking to you at your earliest convenience. – Krystle

October 05, 2022

Thank you Ian and Muhammad for helping us with rav 4 hybrid. Amazing service by ian More

by nasirali.natiq
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2022 -

Koons Tysons Toyota responded

Thanks for the great review, Nasirali, and congratulations on the new Toyota RAV4 Hybrid! We're thrilled Ian and Muhammad could help, and we wish you safe travels ahead! - your friends at Koons Tysons Toyota

October 05, 2022

The sale man is very good service his so friendly all so helping me understand about the car I said thank you so much More

by min sovannara
Price
Recommend Dealer
Yes
Employees Worked With
John Boehm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2022 -

Koons Tysons Toyota responded

We're so glad our team provided courteous and informative service. Thanks for supporting Koons Tysons Toyota, Min!

October 05, 2022

It was a great experience, i sold my car in good price and buy another one, everyone was friendly and knowledgeable. Thanks More

by Syed Shah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Faizan Shahid
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Oct 05, 2022 -

Koons Tysons Toyota responded

Syed, thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Koons Tysons Toyota team. Drive safely, and we hope to see you back again down the road!

September 22, 2022

I got in and they finished up my car in about an hour. My coffee didn’t have a chance cool. More

by havecarwilltravel1201
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2022 -

Koons Tysons Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Koons Tysons Toyota team. Drive safely, and we hope to see you back!

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