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Koons Tysons Toyota

Vienna, VA

4.7
1,654 Reviews
Welcome to Koons Tysons Toyota. We understand that buying a new vehicle is a big decision. We look forward to serving you during this exciting time. Our friendly staff and welcoming location are located at 8610 Leesburg Pike in Vienna, Virginia, close to the Wolf Trap. We are slightly more than 15 miles west of Washington, D.C. Alexandria, Virginia, is 21 miles away. Our lot features a variety of Toyota models. Does your workday start with your daily commute? Please stop by and explore our new commuter-friendly models, including the Toyota Corolla. If you're looking for the perfect road trip vehicle before you head out on your next family vacation, we carry a variety of SUVs with several entertainment options included. Is your faithful work truck trying to tell you it's time for an upgrade? Please visit us and inspect our selection of pickups, including the Toyota Tundra. These trucks are ready for anything a job site has in store for you.
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8610 Leesburg Pike

Vienna, VA

22182

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Showing 1,654 reviews

September 18, 2022

this dealer has a very poor, unprofessional, and un friendly sales team. I DO NOT RECOMEND GOING HERE AT ALL. More

by crescentdc
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pushkar Bhasin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Castillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Muhammad Khan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mashhood Faraz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Koons Tysons Toyota responded

We strive for best-in-class customer care, so as you can imagine, this is worrying feedback to receive. I want to better understand what's happened here so I can ensure it is properly addressed and do what I can to turn your experience around. Please give me a call if you're willing to have a conversation - I will look for your contact details in the meantime. Thank you, Krystle Uriona - Customer Relations Manager - 703-790-5920 x23202

September 11, 2022

Great customer service! John was awesome, this was my first time here and will definitely return. Waiting area was nice and clean, I waited in the quiet area since I needed More

by Analia Ayala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Boehm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Koons Tysons Toyota responded

Analia, thank you for the great review! We are thrilled to hear that you had a successful service experience working with John and the Koons Tysons Toyota team. Drive safely, and we hope to see you back again down the road!

September 01, 2022

Worst service ever! they didn’t treat me as a costumer!never going there again! More

by mhawel23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Agner Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
James Kim
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2022 -

Koons Tysons Toyota responded

I'm disappointed to know that we've let you down. If you're willing, I'd appreciate the chance to learn a bit more about what took place during your visit. Please consider contacting me directly at your earliest convenience. Thank you, Krystle Uriona - Customer Relations Manager - 703-790-5920 x23202

September 01, 2022

They are amazing, everything was easy for me and Maria Lazo helped me a lot. Thank you! More

by Bladimir Realegeno
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Lazo
Sep 01, 2022 -

Koons Tysons Toyota responded

Bladimir, this is such a lovely review! Maria and the team will certainly appreciate the shoutout. Thank you from all of us at Koons Tysons Toyota!

August 25, 2022

It was fully staffed and very helpful . Every questioned I asked was answered . Going there was a good idea . More

by smcafee
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mawutor Adamaley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Muhammad Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Koons Tysons Toyota responded

We are thrilled that the Koons Tysons Toyota team delivered a five-star experience! Thanks for stopping in.

August 17, 2022

Professional and the service advisor James Kim was fantastic and very detail oriented in informing me More

by Wenbailey4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
James Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2022 -

Koons Tysons Toyota responded

We're delighted James provided thorough and informative assistance that shaped a positive experience! Thanks for choosing Koons Tysons Toyota!

August 17, 2022

James Kim and his team are great! They tell me up front what work I need done and give me options if the work can wait or needs to be done. I have been going to Tyson’s Koons since 20 More

by mgray42437
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2022 -

Koons Tysons Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with James and the Koons Tysons Toyota team over the years. Drive safely in your Toyota RAV4, and we are looking forward to seeing you back next time!

August 09, 2022

Thanks for my new Tacoma Service was great! Bought the model and color etc I was looking for. More

by michael.topping
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Muhammad Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2022 -

Koons Tysons Toyota responded

Michael, thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Koons Tysons Toyota team. Drive safely in your new Toyota Tacoma, and we hope to see you back!

August 01, 2022

This dealership has some of the best folks in the industry. Their service department is top notch and they are fair with pricing and fantastic with service. James Kim is the best in the service depar More

by JG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2022 -

Koons Tysons Toyota responded

Thank you for reviewing us! We are so glad to hear that you had a successful service experience working with James and the Koons Tysons Toyota team. Drive safely, and we hope to see you back again down the road!

July 24, 2022

Their service was great and neat. . all were friendly and helpful , even the shutttle taking me to the mall and back to the company was fast and and on time. Thank you koons More

by darinehadi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry i dont remember names or faces
Jul 25, 2022 -

Koons Tysons Toyota responded

Thank you for this kind rating and review! We appreciate your support of us here at Koons Tysons Toyota.

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