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Koons Westminster Toyota

Westminster, MD

4.6
750 Reviews
Here at Koons Westminster Toyota, we strive to provide local drivers with a convenient, reliable auto experience that puts drivers first. From our array of online shopping tools to our continued commitment to the Westminster community, we truly care about providing excellent, reliable service.
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375 Baltimore Boulevard

Westminster, MD

21157

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Showing 750 reviews

October 31, 2025

I couldn’t have been happier with the folks at Koons. This was my first time buying a new car and I drove away feeling like I knew all my options and was treated fairly. More

by justusflynns
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Mansfield
October 31, 2025

KOONS TOYOTA of Westminster Sold me a previously damaged vehicle without notifying me of the damage. Sales woman stated it was never damaged prior to sale Dealership refused to take it back & refund my do More

by tmlaujr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mary Ann McMorrow
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2025 -

Koons Westminster Toyota responded

Thank you for bringing this to our attention. We’re very sorry to hear about your experience and the concerns regarding the condition of the vehicle. This isn’t the experience we want for any guest, and we’d appreciate the chance to speak with you directly to better understand the situation. Jennifer Engel, General Manager Koons Westminster Toyota jennifer.engel@koons.com 410-876-6400

October 30, 2025

Expected that maintenance plan included battery check but did not as replaced battery next day when it died. Plan seems questionable. More

by Highlander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Nov 04, 2025 -

Koons Westminster Toyota responded

Thank you for your feedback and for choosing us for service. We’re sorry for any confusion around the maintenance plan and battery check, it’s never our intention to leave any part of the process unclear. We’d be happy to review the details with you and clarify further. Please don’t hesitate to reach out. Jennifer Engel Koons Westminster Toyota jennifer.engel@koons.com 410-876-6400

October 30, 2025

Good to work with your people to get things repaired. Todd keeps me updated OK More

by jhilker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2025

Joanne Virgillo is the best! This is our 4th vehicle with Joanne! Love my RAV4! More

by carol22362
Recommend Dealer
Yes
Employees Worked With
Joanne Virgillo
October 30, 2025

Koons Toyota has always performed service on my Highlander promptly and advised me of up coming service and maintenance needs. More

by berwin382
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2025

Service department experience was excellent. Like receiving free car washes. Everyone professional and customer focused. More

by macanni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Straub
October 30, 2025

Great service department, the staff was very cordial and attentive. Scheduled maintenance was completed on time. I’m extremely satisfied. Thank you Koons!! More

by Rudy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Fenton
October 30, 2025

Alex Shor (sales - not on your available links) was great. He setup a 2nd key FOB for me upon purchase of truck. Great salesman. Jeremy was great at finance. He understood our objectives well. Mil More

by beyoungjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Voelkel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexander Shor, Milo Dwars
October 30, 2025

Making an appointment is easy. They send you several reminders so you don’t forget. The staff is friendly and they get you in and out fairly quickly which says a lot about their me More

by rcpd5505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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