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Koons Westminster Toyota

Westminster, MD

4.7
1,301 Reviews
Here at Koons Westminster Toyota, we strive to provide local drivers with a convenient, reliable auto experience that puts drivers first. From our array of online shopping tools to our continued commitment to the Westminster community, we truly care about providing excellent, reliable service.
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375 Baltimore Boulevard

Westminster, MD

21157

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Showing 1,301 reviews

June 25, 2026

Great place to get your car serviced. Very through and professional. Would recommend this them. More

by judylettie2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Walsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2026

Service is always very good, and its quick. All the employees are always very nice and helpful. More

by Toyota Lover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Harkins
June 24, 2026

Joanne was a real nice person real easy going but not very happy had the truck 2 weeks and I had to take it back because the transmission went out and the Thousand mile warranty really sucks that should More

by David.carey2384
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joanne
Jun 28, 2026 -

Koons Westminster Toyota responded

Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with your truck's transmission. Our team is here to help and we will work to improve our warranty to better meet our customers' needs. Please don't hesitate to reach out if you need any further assistance. Thank you for your business.

June 24, 2026

Koons Westminster Toyota has been wonderful to work with regarding my RAV4. My service appointments have been very smooth and I've been very happy with the service. I was also able to buy a small tube of More

by cwetzel2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember a name
June 24, 2026

I don’t know about the dealership, but my sales person was not only nice professional, but also held my hand through the whole process More

by wchadderton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joanne Virgilio
June 23, 2026

Great service staff friendly and professional and knowledgeable will definitely return for service highly recommend More

by mamcmorrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2026 -

Koons Westminster Toyota responded

mamcmorrow, thank you for taking the time to leave us this positive review! Have a wonderful day!

June 22, 2026

Todd is a GREAT rep to trust with your car. He works with me to make sure my car is receiving what it needs to keep my family safe on the road. Koons' reputation is the reason why I own a Toy More

by dwrich66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2026 -

Koons Westminster Toyota responded

dwrich66, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

June 22, 2026

Was not greeted or helped or instructed what to do Felt dismissed and not important Frustrated that we paid for a service plan and they won’t let us use it because it “expired” More

by tk.green2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
Jun 25, 2026 -

Koons Westminster Toyota responded

We apologize for any inconvenience this may have caused. Our team strives to provide exceptional service, and we regret that this was not your experience. Please reach out to us so we can rectify the situation and provide the service you deserve.

June 20, 2026

I enjoyed working with Joanne in sales. I really felt she kept the customer first!!! More

by tim607176
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joanne Virgilio 5 star ++++
Jun 22, 2026 -

Koons Westminster Toyota responded

Hello tim607176, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!

June 19, 2026

Kyle Smith was extremely helpful, knowledgeable and personable. He made the transaction easy to accomplish. More

by hee4812
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kyle Smith
Jun 21, 2026 -

Koons Westminster Toyota responded

hee4812, thank you for taking the time to leave us this positive review! Have a wonderful day!