Koons Westminster Toyota

I brought my Toyota Camry in to Westminster on1/22 for 4 new Michelin tires ,allignment, and the 30,000 miles service. My car runs great and it is well aligned for a smooth ride. I want to thank Mr. D new Michelin tires ,allignment, and the 30,000 miles service. My car runs great and it is well aligned for a smooth ride. I want to thank Mr. Dar Richardson for the excellent job. He is a credit to your staff!! Sincerely,. Mr. Huber More

On 01/27/2024, I took my 2023 Toyota Corolla Cross in for the first 1,000 mile oil change. Yeah, I'm old school. Instead of seeing a real service advisor, I was shuffled to a teenager who insisted that I for the first 1,000 mile oil change. Yeah, I'm old school. Instead of seeing a real service advisor, I was shuffled to a teenager who insisted that I didn't need and oil change until 10,000 miles. Now anyone who owns a Toyota knows (or should know) that in order for them, or for that matter any car, to last a very long time, you need to keep up with maintenance. Anyone who buys that quick Persian rug about oil lasting 10,000 miles is being foolish. I explained that as the customer and Koon's providing service, they are bond to perform service as the customer wishes. They may "advise" a customer, but the customer has the final word. In addition, I had to argue that the tires DID NOT need rotation nor did the battery need to be checked. I check my own fluids, battery, air pressure, etc. BTW, modern radial tires kept at the correct pressure DO NOT need rotation. This is a scam to make a few more bucks. Upon completion of the work, I was told that the brakes were working fine. Gee, thanks, I was really worried about that. This is the second time that I have run into this situation at Koon's. The first time was in October when I took my son's 2023 Corolla Hatchback in for it's first 1,000 mile oil change. In that instance, I had to argue with two teenagers. I should note that I perform my own service work. Any heavy lifting I leave up to the dealer. In these cases I only took it into the dealer because the first 24,000 mi./2 yr. servicing is on Toyota's dime. I know why a dealer operates like this. A minimum wage teenager with little or no training or knowledge is much less expensive than a trained, experienced and knowledgeable service advisor. When I take my car to a dealer, even for only minor servicing, I may have questions or concerns that only a real service advisor can answer. I will return to Koon's for the 5,000 mile oil change. But if this happens again, I shall take my business elsewhere. More

Excellent service. Upfront and honest. Very person oriented. Service on time and estimate very reliable. Upfront and honest. Very person oriented. Service on time and estimate very reliable. More

Every one very polite Molly was my advisor she is very good at what she does very pleasant she really acts as if she loves her job good at what she does very pleasant she really acts as if she loves her job More

Dealer representatives were cordial, friendly and respectful. Showed curtesy and helpful to resolve issues. Will return in future for service respectful. Showed curtesy and helpful to resolve issues. Will return in future for service More

my truck had recall for paint, its been 8 months still not fixed.so much for service after you pay for it not fixed.so much for service after you pay for it More

It was a great experience. Everyone there was a total professional. I would definitely buy my next car there Everyone there was a total professional. I would definitely buy my next car there More

We visited to test drive some vehicles. They were ready for us when we arrived for our appointment. They allowed us some space to explore on our and test drive, and were very helpful in ans They were ready for us when we arrived for our appointment. They allowed us some space to explore on our and test drive, and were very helpful in answering questions. They did not pressure us to purchase right away. More

Excellent service and courteous, minimum waiting time. Highly recommend Koons to other drivers, will certainly return for service. Highly recommend Koons to other drivers, will certainly return for service. More

Very courteous. Explained thing needed to be done. Pretty accurate with time to complete the job. Explained thing needed to be done. Pretty accurate with time to complete the job. More