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Koons Westminster Toyota

Westminster, MD

Overview
Employees
Reviews
Vehicles
4.7
1,317 Reviews
Here at Koons Westminster Toyota, we strive to provide local drivers with a convenient, reliable auto experience that puts drivers first. From our array of online shopping tools to our continued commitment to the Westminster community, we truly care about providing excellent, reliable service.
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375 Baltimore Boulevard

Westminster, MD

21157

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Showing 1,317 reviews

June 24, 2026

I don’t know about the dealership, but my sales person was not only nice professional, but also held my hand through the whole process More

by wchadderton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joanne Virgilio
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June 23, 2026

Great service staff friendly and professional and knowledgeable will definitely return for service highly recommend More

by mamcmorrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2026 -

Koons Westminster Toyota responded

mamcmorrow, thank you for taking the time to leave us this positive review! Have a wonderful day!

June 22, 2026

Todd is a GREAT rep to trust with your car. He works with me to make sure my car is receiving what it needs to keep my family safe on the road. Koons' reputation is the reason why I own a Toy More

by dwrich66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2026 -

Koons Westminster Toyota responded

dwrich66, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

June 22, 2026

Was not greeted or helped or instructed what to do Felt dismissed and not important Frustrated that we paid for a service plan and they won’t let us use it because it “expired” More

by tk.green2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
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Jun 25, 2026 -

Koons Westminster Toyota responded

We apologize for any inconvenience this may have caused. Our team strives to provide exceptional service, and we regret that this was not your experience. Please reach out to us so we can rectify the situation and provide the service you deserve.

June 20, 2026

I enjoyed working with Joanne in sales. I really felt she kept the customer first!!! More

by tim607176
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joanne Virgilio 5 star ++++
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Jun 22, 2026 -

Koons Westminster Toyota responded

Hello tim607176, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!

June 19, 2026

Kyle Smith was extremely helpful, knowledgeable and personable. He made the transaction easy to accomplish. More

by hee4812
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kyle Smith
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Jun 21, 2026 -

Koons Westminster Toyota responded

hee4812, thank you for taking the time to leave us this positive review! Have a wonderful day!

June 19, 2026

Friendly and thorough staff in the service department. James kept me informed on recommended services, etc. More

by ccrosby2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Carlyle - very friendly and professional
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Jun 22, 2026 -

Koons Westminster Toyota responded

We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

June 17, 2026

I had a disappointing experience at Koons Toyota. I was sold a car that leaked, found debris in the fender and had two open recalls they said they couldn’t do. Kyle the salesperson was fine but More

by psubeano
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Milo and Kyle in sales.
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Jun 20, 2026 -

Koons Westminster Toyota responded

We apologize for your frustrating experience at Koons Toyota. Our team takes customer satisfaction seriously and we are working to address your concerns. We value your feedback and hope to have the opportunity to improve your experience in the future.

June 16, 2026

Staff were friendly and professional. There was no pressures. Staff was knowledgeable. I was satisfied. More

by djrich1985
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don’t see her name
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Jun 18, 2026 -

Koons Westminster Toyota responded

djrich1985, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

June 15, 2026

Always helpful, efficient and timely. They answer your questions and give you a good price. More

by aggladdens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2026 -

Koons Westminster Toyota responded

Thank you again for taking the time to let us know how we did!

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