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Koons Westminster Toyota

Westminster, MD

4.7
1,606 Reviews
Here at Koons Westminster Toyota, we strive to provide local drivers with a convenient, reliable auto experience that puts drivers first. From our array of online shopping tools to our continued commitment to the Westminster community, we truly care about providing excellent, reliable service.
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375 Baltimore Boulevard

Westminster, MD

21157

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Showing 1,606 reviews

April 04, 2026

Pleasant experience that was quick, efficient and with no surprise. Will recommend them to my fruebds More

by karltteel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2026 -

Koons Westminster Toyota responded

Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

April 03, 2026

The very best we have ever encountered. The service dept. Employees are kind, helpful and pleasant. Everyone is great. More

by beverly.savage1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Voelkel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2026 -

Koons Westminster Toyota responded

Hello beverly.savage1, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

April 03, 2026

Always proficient and professional and friendly . I never have had any problems when getting service on my Highlander . More

by sembrey7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Molly Bonnette
Apr 06, 2026 -

Koons Westminster Toyota responded

We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

April 03, 2026

Great experience at Koons Westminster Toyota. Every time I come here, it’s always a smooth process. This is my second time purchasing a vehicle with them. Kyle Smith was knowledgeable and made ev More

by David Del Cid
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kylie Smith, Jason Pandoli, Cecil Khan
Apr 06, 2026 -

Koons Westminster Toyota responded

David Del Cid, thanks so much for rating us so high! Be safe on the road!

April 03, 2026

Katie Crook and Jeremy treated me well. I really appreciate the time each took to assist with my purchase as well as accommodating my requests. More

by ericeze
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Voelkel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Crook
Apr 06, 2026 -

Koons Westminster Toyota responded

Hi, thanks so much for rating us so high! Be safe on the road!

April 03, 2026

Worked with Alex Shor to buy a new Camry and it was a great experience. Got the car we wanted at a good price. More

by johnscentral1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Shor
Apr 06, 2026 -

Koons Westminster Toyota responded

Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!

April 02, 2026

The concierge service where you come pick up the car, do the work, then bring it back is outstanding. This is the first time we have used it, and it was INCREDIBLY convenient! More

by RAV4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Baadte
Apr 03, 2026 -

Koons Westminster Toyota responded

RAV4, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

April 02, 2026

I was a little disappointed that after my appointment that I didn't receive a copy of the invoice with the work that was performed on my vehicle. Also I was advised that I might want to drive my vehicle More

by whiz47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kellie Palmer
Apr 03, 2026 -

Koons Westminster Toyota responded

whiz47, we really appreciate this positive review! Thanks so much!

April 02, 2026

It just seems like over an hour for an oil change is a little long but as long as the job is done properly I suppose it's okay. More

by carolpuro5
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2026 -

Koons Westminster Toyota responded

Thank you for your feedback. We strive for efficient service without sacrificing quality. We appreciate your understanding and hope to see you again soon.

April 02, 2026

Not worth my time and effort . .. can do better with customer service. Have a nice day More

by jennye321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cory Colassard
Apr 05, 2026 -

Koons Westminster Toyota responded

We apologize for any inconvenience you experienced with our customer service. Our team will work harder to provide the best service possible. Have a nice day.

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