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Koons Westminster Toyota

Westminster, MD

4.7
1,284 Reviews
Here at Koons Westminster Toyota, we strive to provide local drivers with a convenient, reliable auto experience that puts drivers first. From our array of online shopping tools to our continued commitment to the Westminster community, we truly care about providing excellent, reliable service.
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375 Baltimore Boulevard

Westminster, MD

21157

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Showing 1,284 reviews

November 03, 2025

Joanne, Steve and the thre rest of the Koons staff were professional, knowledgeable and pleasant to deal with. They clearly explained the vehicle details and the purchase process. I'm happy with the servic More

by ckahler13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joanne Virgilio, Steve Breen
November 03, 2025

I've been going to Koons Toyota in Westminster for almost 25 years, and their service has always been exceptional. I've had my 2024 prius for a year now, and these people take excellent care of it and the s More

by bparanich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna Pfeil
November 03, 2025

Always professional and to the point. Molly is always great! Great waiting room also and temperature there More

by Parrotpink49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Molly
November 03, 2025

Staff is very professional and knowledgeable and keeps clients up to date on progress of repairs. More

by pghpat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2025

I had my 2025 Sienna in for 10,000 mile service paid for by Toyota warranty. Oil change and tire rotation and other checks. Time in dealer was less then 45 mins it was quick and easy! More

by kvslab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2025

Great service Carr was ready when they promised. I would recommend anyone to go there. More

by paulhapbellsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridgett Kirby
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2025

Fast service. Just first 5000 mile service. Tire change. I like the new online system that details stats on the vehicle. More

by fran.saccone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Colassard
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2025

First service with new vehicle all went well! Customer service was friendly and efficient! Thanks! More

by josephandcindy
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Molly and Dan
November 02, 2025

Responsive and polite. Joann was the best salesperson I’ve ever dealt with. She made the entire experience seamless. More

by wolskee00
Recommend Dealer
Yes
Employees Worked With
Jeremy Voelkel
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2025

One of finance department manager Cecil khan is stupid doesn’t have manners to talk with customers . More

by Leelakafley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeremy Voelkel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2025 -

Koons Westminster Toyota responded

We’re very sorry to hear about your experience and the concerns you raised regarding your interaction with our team. This is not the level of professionalism we expect from our staff. I’d appreciate the chance to speak with you directly and address this matter further. Jennifer Engel, General Manager Koons Westminster Toyota jennifer.engel@koons.com 410-876-6400

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