Koons White Marsh Chevrolet

First I want to apologize for the lengthy review you are about to read, but when you have a story as awesome as mine you just have to share it with the world. My wife and I purchased a used 2006 Durango about to read, but when you have a story as awesome as mine you just have to share it with the world. My wife and I purchased a used 2006 Durango from Koons in May of 2010. We found the vehicle online and called the dealership for more information. From the very first phone call, it was apparent that the sales staff were genuinely concerned with providing outstanding service. It's about a 100 mile drive for us from DE to Koons in MD so, needless to say, we had high expectations walking through the door. The Durango was well equipped with lots of options and the service department had made all necessary cosmetic repairs and even installed 4 brand new tires. It was also priced well below what we are used to seeing in our area. Even with our "not so perfect" credit, the financing department went above and beyond to get us the best possible deal. Just over a year later all 4 tires became defective from the manufacturer. I called the dealership, spoke with Tim Berg, and asked if he could offer any assistance. Tim pointed me in the right direction and even emailed the tire manufacturer on my behalf. After weeks of dealing with the tire manufacturer, I called Tim again to see if he could provide proof that the tires were new at the time of purchase. A day or two later Tim called to inform me that he had searched through old service records and found what I needed. Thanks to Tim and all the wonderful folks at Koons, I will be receiving a refund in the amount of $382 from the tire manufacturer. Never in all of my many car buying experiences have I dealt with such an extraordinary group of people. Especially since these most recent events, my wife and I have made it our mission to let everyone that even mentions buying a car know that for the absolute best in sales, service, and affordability no one holds a candle to Koons. Thank you Koons for all you do and a special thank you to Tim Berg who has definitely went well beyond the call of duty for me and my family. We will definitely be making all of our future purchases, new and used, at Koons. I can only hope that this message reaches the masses and sends many customers to Koons. More

This is the 5th Vehicle that we have purchased from Koons This is the 5th Vehicle that we have purchased from Koons Chevrolet and would definitely recommend them. But our experience this time on a scale of 1 This is the 5th Vehicle that we have purchased from Koons Chevrolet and would definitely recommend them. But our experience this time on a scale of 1-10 was a 15. We met with Gary Harris, the sales consultant and immediately felt that we were with the right man for this job. We were up front about what we expected and he went over and above to deliver. Gary understood what we wanted, and was determined to get it for us. I truly felt that he cared about us and not the deal. As I said, we would definitely recommend Koons, but when you walk in ask for GARY HARRIS. More

gary was very helpfull in showing the car he went over all options and explained everthing.the overall dealership was friendly and helpfull.i would recommend gary to anyone looking for a new car. all options and explained everthing.the overall dealership was friendly and helpfull.i would recommend gary to anyone looking for a new car. More

Thanks to the Dennis and Lindsey at Koons Collision center my car looks like new, the work was on time and amazing. My 8 year old car was the training car for two teens and had accumulated lots of scr center my car looks like new, the work was on time and amazing. My 8 year old car was the training car for two teens and had accumulated lots of scrapes and dents over time and was looking old. I expected Dennis to repair the car but I didn’t know they could make it look like new. I was excited and proud to drive it again. More

Thanks to Jeff and the staff at Koons for making the car buying experience so easy. My daughter came in to buy her first car with lots of ideas of what she wanted but a limited budget. Jeff found her a car buying experience so easy. My daughter came in to buy her first car with lots of ideas of what she wanted but a limited budget. Jeff found her a car that she loves and met her budget. And that’s what it’s all about. Now I know were my next car is coming from. More

I want to thank Lamont Anderson my salesman for his I want to thank Lamont Anderson my salesman for his professional service in working in getting myself into the new car I really wanted. Even with not I want to thank Lamont Anderson my salesman for his professional service in working in getting myself into the new car I really wanted. Even with not so perfect credit, Lamont worked hard to get me into the vehicle I wanted. My experience with Koons Whitemarsh was outstanding. Once again thank you Lamont Anderson for your professional service. Koons in Whitemarsh is my new car dealer for service and parts. Keep up the good work!!!! More

First, I want to thank Randy my salesman for his professional service in working with my wife & I getting us into the car we really wanted. Even with not so perfect credit, Randy worked hard to get professional service in working with my wife & I getting us into the car we really wanted. Even with not so perfect credit, Randy worked hard to get us into the vehicle we truly wanted. After a few days, we noticed a slight problem with the vehicle and was directed to Tim Berg the sales manager. Tim really listened to our concerns and immediately made arrangements to have the car fixed at Koons' expense with no questions asked. I've purchased several vehicles over the years from many dealerships and I have never felt as good with any dealership as I do with Koons Whitemarsh. Not only did Tim Berg help us, he followed up with my wife and I with our vehicle. I'd refer friends & family to Koons & they will be my lifetime dealership. It's so hard in these days & times to find good customer service anywhere, But Koons & especially Tim Berg went above & beyond customer satisfaction! Sincerely, Tim & Patricia Nixon More

My daughters car (1997 Saturn Ion) began leaking fuel and we called Todd right away. He got us into the service department same day and we had her car back the next day! Superior service, and very friendly we called Todd right away. He got us into the service department same day and we had her car back the next day! Superior service, and very friendly! More

These gentlemen couldn't have been nicer, and they were nice in a sincere way not just to make a sale. They bent over backwards to get me the specific car I wanted at the price I wanted to pay. I say the nice in a sincere way not just to make a sale. They bent over backwards to get me the specific car I wanted at the price I wanted to pay. I say they got me a "specific" car because the model year is drawing to a close so they had the car I wanted delivered to White Marsh, MD from Lumberton, NC! If the Service Dept. does as well as the Sales Dept., they will have a customer for life. The staff actually made spending thousands of dollars a happy experience. More

The car buying experience can be major drudgery...something to despise. Not at Koons Checy in Whitemarsh MD. The salesman Ryan was friendly, outgoing, knowledgable, and honest in his discu drudgery...something to despise. Not at Koons Checy in Whitemarsh MD. The salesman Ryan was friendly, outgoing, knowledgable, and honest in his discussions with me about the 2011 Malibu I bought. My credit isn't the best but the secured a 6.9% rate for me and this enabled me to buy a new car versus a used one. Ryan and Tim worked this out and Mr. Stack wrapped it up. I will recommend Koons Chevy to my friends, family and colleagues at work as the place to go fo an honest deal! Jim Vivian More