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Koons White Marsh Chevrolet - Service Center

4.5

58 Lifetime Service Reviews

10207 Philadelphia Road, White Marsh, Maryland 21162

58 Reviews of Koons White Marsh Chevrolet - Service Center

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April 24, 2020

"Nick Chapman is a wonderful addition to the Koons Family...."

- Fred in Bel Air

Nick Chapman is a wonderful addition to the Koons Family. He went above and beyond to keep a loyal customer happy today. I've purchased 6 cars at Koons Chevrolet already and because of the great customer service Nick Chapman showed me today (4/24/2020) I will purchase many more cars from this dealership. Plus I will tell family and friends that this is a great dealership to do business with. Thank you Nick Chapman.....

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Recommend Dealer
Yes
Employees Worked With
Apr 27, 2020 -

Koons White Marsh Chevrolet responded

First of all, thank you so much for your repeat business! Second, thank you for your kind words about Nick! We are delighted to hear that he went above and beyond for you. All of us at Koons White Marsh Chevrolet are grateful for your continued support.

March 16, 2020

"I have brought my car here at the Koons in Whitemarsh and..."

- Gillespiemom521

I have brought my car here at the Koons in Whitemarsh and at 1 st had great service. The past year have had the absolute worst service. I talked to them since I have had to bring my car back 3 times for the same thing and they can’t seem to give me a good or correct answer. I bought the tire protection plan that I had to make them aware of since they have continued to try to charge me 49.99 every time to fix a tire they never even checked any warranty’s and if you don’t question they would try to charge you. Totally unacceptable in my eyes that should be the 1 st thing you do for your customer before saying anything is wrong with it! Just customer service 101!!! So back for a 2 Nd time in 1 week about the same thing I have had it here for 3 times in 3 months tire sensor saying low air. Every time I bring it in they say the sensor is wrong and adjusted something and plug a tire the last time that had a nail in it and tried to charge 49.99 until I said I had tire protection. Today I was told that the reason things have been not do good here lately since I made a complaint was because since they have such good reviews people are bringing there cars here to the Whitemarsh koons because they have the better reviews and now their workers are spread thin! I told them I brought my car from them that maybe they should consider that!! It has been an awful experience and they truly don’t care. I took 2 vacation days from work because last time they could not get to my car even knit dropped off the night before and it took 2 days to just find out the problem and they could not give me a lender for me to get to work! Once 1 complained the manager said they could give me a lender and he didn’t understand why they didn’t explain that to me . I guess they didn’t explain it just like they don’t check your warranty’s. So maybe your car buying experience was good but service is a whole other ballgame!!

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Recommend Dealer
No
Employees Worked With
February 18, 2020

"Best exp I have had shopping for a new car. Took some..."

- Bz1223

Best exp I have had shopping for a new car. Took some time because they made sure I was in the right truck. Encouraged me to get the vehicle I wanted. Found what I was looking for and was able to secure it from out of state on a Holiday weekend. Never felt rushed or pressured, treated awesome by all employees. Followed up quickly.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Silk
Feb 19, 2020 -

Koons White Marsh Chevrolet responded

Thanks for taking the time to write Koons White Marsh Chevrolet a five-star review! We're happy to hear that our team made car-shopping such a great experience for you. We hope you love your new vehicle!

January 05, 2020

"I can't say enough at this point about the staff at..."

- Shell7407

I can't say enough at this point about the staff at Koons. Patient, attentive, kind. Long story short and details aside, George was incredibly kind and informative while my vehicle was being serviced after a few hiccups were noticed post-purchase. Rich DeMarco went above and beyond to make sure I was taken care of. I was super nervous after purchasing the vehicle, as it had been 10 years since I pirchased one of my own. I couldn't recommend Koons more. They follow up and keep to their word. Buddy, George and Rich....THANK YOU.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : George K.
Jan 06, 2020 -

Koons White Marsh Chevrolet responded

Thank you for the 5-star review! We are pleased to hear that you enjoyed working with George, Buddy, Rich, and the rest of our team at Koons White Marsh Chevrolet. We will be sure to pass on your kind words!

December 11, 2019

"Worst customer service I’ve ever experienced in regards..."

- Diannapunte62213

Worst customer service I’ve ever experienced in regards to the service department. No one takes accountability for their actions and they do not care about your time or any inconvenience they cause. Brought my car in to have the bumper fixed, was very specific about this issues with the service managers, and I was ignored. Came to pick up my vehicle to find that it was not fixed properly which I was not surprised about. After talking with Tommy they rescheduled to fix the same problem again and barely apologized making up excuses. Was told very specifically it would take 30 minutes to fix and scheduled me for 9am a few days later. Once I came to check in I was told by the same person, Tommy, who told me 30 minutes that it would now be 45 and instead of telling me that it changed because the person who was supposed to fix it was running late, he rudely insisted as he mocked my words that he said 45 minutes on the phone, which was a blatant lie. He was pretentious, rude, and dismissive. Regardless, terrible customer service in the service department and it makes me wish I would have purchased my vehicle elsewhere.

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Recommend Dealer
No
Employees Worked With
Tommy
Dec 26, 2019 -

Koons White Marsh Chevrolet responded

Dianna - We would never want our guests to be made to feel this way and honestly I'm shocked to see this feedback especially after interviewing everyone involved with your visit. This is not at all the impression that we received from you while you were here or what our Team Members' perception of the interaction was. I would like to speak to you about this further. Please reach out to me and I will be happy to review and see how I can assist. Thanks! Customer Service Manager, Christian Stark 410-931-8600 x1120

September 27, 2019

"Service department...not"

- Joe

Scheduled a 3 o’clock oil change and tire rotation was told it would take an hour and a half okay period I got somewhere to be before 6 o’clock that’s fine. left Dealer at 6 o’clock

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Recommend Dealer
No
Employees Worked With
MICHEAL moore
Oct 14, 2019 -

Koons White Marsh Chevrolet responded

Joe, I'm sorry we were delayed. This doesn't usually happen but I can understand why it would be frustrating. I appreciate your feedback so we can look into this delay in order to prevent it in the future. I hope we have the opportunity to impress you in the future, Christian Stark - Customer Relations Manager - 410-931-8600 x1120

April 03, 2019

"Needed my keyless entry fixed was not working at all."

- Nacho

This is my 2nd Chevy I've bought since dealing with Koons Chevy Service... I have always been completely satisfied! I want to give a shout out to George Zaharioudakis for helping me out today... Definitely A+ service! Awesome Service Rep. 😊

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Recommend Dealer
Yes
Employees Worked With
George Zaharioudakis
Apr 04, 2019 -

Koons White Marsh Chevrolet responded

Thank you for coming back to Koons White Marsh Chevrolet! We are so glad that you always drive home a satisfied customer and truly appreciate your compliments of George. Have a wonderful day.

February 12, 2019

"Great!"

- Lauren.Strine

We spent some time chasing a start stop issue with our 2018 Cruze. Brian Hastmann took his time to explain everything (twice actually, once to me and once to my mother). He looked into possible bulletins and was even able to squeeze us in on a busy Saturday to get the car looked at. Brian left no stone unturned when it came to finding out the issue with our car. I will always go to Koons Chevrolet because of Brian!

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Recommend Dealer
Yes
Employees Worked With
Feb 12, 2019 -

Koons White Marsh Chevrolet responded

Hi Lauren - It makes us so happy to hear that Brian went above and beyond to diagnose the issues with your Chevrolet Cruze. We especially love that he explained everything to both you and your mother so you could be confident in the repairs. Thank you very much for posting about your experience at Koons White Marsh Chevrolet!

August 18, 2018

"Brian is the best "

- Nourab43

I have known Brian to a long time time and every time he does and outstanding job by being very professional, friendly, and knowledgeable . He is very personable and cares about your needs and always goes out of his way to make sure things are done the way you want them. Thanks Brian for always being on point .

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Recommend Dealer
Yes
Employees Worked With
August 14, 2018

"Above and beyond normal service. "

- Big A 0018

Lauren Strine and Casey Adkins helped me get my car repaired on a Saturday since this is my only vehicle. They could have made me wait until Monday since I didn’t have a appointment. But these two worked together to get my car back to me Saturday. I would compare these two as the chic fil a on car service. They were very friendly and compassionate to my needs.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Lauren Strine
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