Koons Woodbridge Ford

I will never buy a vehicle from this poorly ran company. I was interested in buying a particular used vehicle that was listed for sale online. There were no pictures available so I called to inquire about I was interested in buying a particular used vehicle that was listed for sale online. There were no pictures available so I called to inquire about it. I was told that the vehicle was just traded in and that it needed to go through their inspection process and get checked out. Why it was offered for sale before inspection should have been clue number one, as to how bad this company is ran. I waited a week for the vehicle to supposedly get checked out and serviced. I finally got the call that it was ready for me to come look at it. So I make the 3hr trip out to view the car. When I get there I meet the salesman and he proceeds to run around for about 5 to 10mins. Come to find out that even though they knew I was 3hrs away, and making a trip to specifically look at this particular vehicle they had not "serviced" it yet. The vehicle was dirty inside and out. The oil looked as though it was 1000 miles over due for a change, but I was willing to over look some of these issues still thinking this company would treat me well. I was unable to even take this car out for a test drive since it didn't get checked out, once again I was willing to overlook this issue as well thinking this was a reputable company. I wanted to trade my existing vehicle in toward the purchase of the new (used) car. My current vehicle is well maintained with no mechanical issues or major defects. They had the gall to offer me almost 2000 dollars less than KBB has valued my car. I am realist I know that their is going to be a difference between KBB and dealer price however you would think that for the hassle they put me through they would be willing to go a little extra. Nope not only did they not want to offer the correct price for my trade they were not willing to change or alter the price of there supposed new trade in. Apparently they believe that I should have the words xxxx ME tattooed on my forehead as they did not offer any incentive for any hassle or trouble caused. Now because I spent 3hours traveling there 4hours waiting in their office, then 3hours back home I have nothing to show for it except having to spend $80 on 2 tanks of gas and huge headache and scathing hatred. My only advice is to run as far away from them as humanly possible. More

Found an outstanding deal in Sales (used) via autotrader. After much research, the vehicle purchased was an excellent deal, got top dollar for my trade, negotiated a final price out the door prior to test d After much research, the vehicle purchased was an excellent deal, got top dollar for my trade, negotiated a final price out the door prior to test drive and delivery. The staff was the best I've worked with in years. Even negotiated a discount warranty to ensure used vehicle was covered for my family adequately. I find it difficult to believe negative reviews. Buyers must have some knowledge of the business and negotiating respectfully as well as willing to compromise, meaning both parties need to make a fair deal and make money as well. Nothing is free, but leaving happy as I did is what it is all about and satified with your vehicle what is important. I value this experience and would definitly recommend COWLES Ford to any buyer used or new. More

I tried to order a part over the phone. I was trying to describe it to him but had little luck in doing so in which I take full responsibility. So I suggested that I take a picture of it and send it to hi describe it to him but had little luck in doing so in which I take full responsibility. So I suggested that I take a picture of it and send it to him in which he agreed to. He gave me his email then I proceeded to take the picture and send it to the address given. The time between hanging up with him, taking the picture and sending it to him (no exaggeration) was two minutes. I called him as soon as I hit the send button. I called the same number that I dialed the first time and now all of a sudden the parts store was closed for the weekend. He gave me no indication that he was leaving for the day. More

They are sneaky, full of desperate people and they will keep pushing and pushing and pushing! They won't let you walk out without buying!! keep pushing and pushing and pushing! They won't let you walk out without buying!! More

I would absolutely recommend this dealership! I had the pleasure of working with Mr. Bouquet Washington. I can tell you right now, this guy is awesome to work with. Most of my time was spent making the tou pleasure of working with Mr. Bouquet Washington. I can tell you right now, this guy is awesome to work with. Most of my time was spent making the tough decision about which vehicle I wanted to buy. Mr. Washington provided me with all of the necessary information so I could make an intelligent decision, and allowed me to complete a test drive. He never once tried to force me to into anything. I was a bit unsure of how things would go when I pulled up because these places can be over bearing, but I was able to get any vehicle I wanted from the lot, and he made sure I was fully confident about my decision. If you go to this dealership, Bouquet Washington is the guy you want to work with. YOU WILL NOT BE DISAPPOINTED, trust me on this! Finally, someone I can work with! More

We had a great experience working with Bouquet Washington and Jerry. Bouquet was very patient as we spent a long time trying to pick out the perfect car for our daughter and Jerry made the usually painful f and Jerry. Bouquet was very patient as we spent a long time trying to pick out the perfect car for our daughter and Jerry made the usually painful financing process actually kind of fun thanks to his great sense of humor. Will definitely consider buying our next car from Cowles due to the great experience we had. More

I purchased my first Ford pickup from Bouquet Washington of Cowles Ford in Woodbridge Va. The transaction went smoothly. I started reviewing thier inventory two months and Bouquet kept me informed of new of Cowles Ford in Woodbridge Va. The transaction went smoothly. I started reviewing thier inventory two months and Bouquet kept me informed of new used trucks coming without any pressure of buying. He listened well to make sure he got what I was looking for. Cynthia closed the deal with necessary paperwork. She made sure I had two key coverages, GAP insurance and service plan, in case I found something wrong later. I did find that right rear window would down based on my window control by driver seat but it will not go up. I called Bouquet and he said no problem. He went on to say just call ahead for service appointment and service plan will cover it.That is good business and I recommend Bouquet for your next ford purhcase. More

Carlos Ramos was the best sales person in the world.He was recommended by my boss, and I will recommend Cowles Ford and Carlos Ramos to all my friends and family.If your in the market for a New or Pre-Own was recommended by my boss, and I will recommend Cowles Ford and Carlos Ramos to all my friends and family.If your in the market for a New or Pre-Owned vehicle go to Cowles Ford and ask for Carlos Ramos. More

Have two Mustangs that I take to Cowles regularly for service (neither of which were originally purchased at Cowles). Matt and Josie are a pleasure to deal with. They always accommodate me with early mor service (neither of which were originally purchased at Cowles). Matt and Josie are a pleasure to deal with. They always accommodate me with early morning appointments and they get the job done quickly while I wait. Cowles is also one of the few dealers that understands and can and will work with aftermarket add-ons (i.e., superchargers, suspension mods, exhaust mods, engine bolt-ons, etc.). No lectures on voiding your warranty, which is nice. I have dealt with many different dealers in the Northern VA area over the years and I've had my fair share of bad experiences. Cowles, at least in my opinion, is on the good side. More

I just had the worst buying experience ever at Cowles Parkway Ford. I spent almost 6 hours at the dealership even with an Internet price. This was mainly due to the salesman spending more time with hi Parkway Ford. I spent almost 6 hours at the dealership even with an Internet price. This was mainly due to the salesman spending more time with his “walk-in” and treating me as an unimportant buyer. He left me sitting and wondering around the parking lot waiting. I had a specific appointment time, arrived on time, knew what vehicle make/model/trim I wanted, and had a certified bank check for financing. Yes I had an Internet price for a specific vehicle make/model/trim but Cowles didn’t have that one. Additionally the car that I wanted on their lot no-one could find the keys – another 30mins lost. My trade-in was undervalued as well – keep in mind folks per FORD managers at COWLES your DVD player and navigation system are not part of your trade in value EVEN IF they are FORD factory installed– so we had to go back and forth on that endlessly. AFTER I signed all my paperwork on an agreed price, title transfer, trade-in, and taxes and began my vehicle prep they told me the salesman made a mistake. The mistake was that the Internet price they provide does not include the freight charges and I supposedly agreed to pay this earlier in the negotiations. I don’t care what charges you put on the vehicle, it’s not the price I agreed to pay. Further, I signed an agreement on the price and they refused to honor it. The manager was insistent that he would have never agreed to that price and that I had to come up with another $825. We went back and forth on this as they were obviously scrambling to make a quick dollar late at night. (It was now after 10Pm) The manager informed me that he is “very good at reading people” and that I knew about the $825 charges and did not say anything to them. WHAT? I honestly thought he was joking at first. He then pulled me aside without the salesman present and asked me “man to man, you knew about this mistake didn’t you”? It was like I was on trial. He then told me “we do not need your business” because I refused to pay for their supposed mistake. Bottom line….the price we had negotiated and signed was invalid because of their mistake and it was basically my problem. Needless to say I didn’t buy the vehicle due to their deceptive business practices. I have lost all respect for FORD and will NEVER purchase or do business at Cowles. More