Koons Woodbridge Hyundai

I set up my first appointment complimentary 7500 service for the oil change for today July 24th. The guy at the desk is eventually having a bad morning, not really trying help, first thing he say it'll be a for the oil change for today July 24th. The guy at the desk is eventually having a bad morning, not really trying help, first thing he say it'll be a 2- 3 hour wait for your oil change, and since I asked to reschedule then when I come back it'll still be a 2-3 hour wait. Straight xxxxxxxx! When do they xxxxing take hours for an oil change! More

I submitted a request for the Koons WOW price which is supposed to be there lowest price for a vehicle. This is intended to provide protentional buyers with accurate pricing information. I filled in the supposed to be there lowest price for a vehicle. This is intended to provide protentional buyers with accurate pricing information. I filled in the information, requesting the wow price on a vehicle they had in stock. I was provided the actual MSRP which I expected due to the current chip and inventory shortages. However the pricing included a second Freight charge of $1695 when there already is a Freight fee of $1185 included on the invoice. There was also a small Internet fee which I later found was not going to be charged. The salesperson was great and provided me immediate responses to all my question. He explained that there would not be an addition freight charge and that was an error. After several back and forth emails, he finally informed me that there was a $10,000 vehicle markup on this vehicle. No where on the Koons website is this disclosed not on the website and definitely not in the WOW price. I requested that all my contact information be removed from further contact. I would not do business with a dealer that milks its customers like this. FYI, The salesman was not the issue here. He was very responsive. More

Apt.@ 10:15 am, on time. Was told oil change would not be ad said on web…synthetic. Also time would be up to 3 hrs., for process of total check over, rotate tires, etc.. ad said on web…synthetic. Also time would be up to 3 hrs., for process of total check over, rotate tires, etc.. More

This dealership excels in customer service. Aaron was our salesman and worked with us to find the perfect SUV. He was very knowledgeable about all the cars we looked and so patient. I always ask a lot of que salesman and worked with us to find the perfect SUV. He was very knowledgeable about all the cars we looked and so patient. I always ask a lot of questions! Brian the finance manager was so personable and found us a great rate on our financing. This is my new dealership and I do not mind driving from Maryland to have my car serviced here, I trust Koons Hyundai will take care of me. More

I was not planning to write a review of this dealership and the rep Ahmed but the continued emails from him prompted me to bring some issues to the attention of the Koon leadership and to potential custome and the rep Ahmed but the continued emails from him prompted me to bring some issues to the attention of the Koon leadership and to potential customers. With the pandemic still in play, I was looking for a totally online buying experience beyond Carvana and Vroom. Koons was advertising such an experience, so I started the process by submitting information on a Lexus IS 2OOt on their website. I was able to lobby for approximately $650 dollars off the price listed on their website. I then completed the online valuation of my trade and was given a range between $16,894 and $18,640 with them offering in the middle $17880. While their offer was off to me by about $1,200 dollars. I felt like we could close the gap between what they were offering and my expectation of 19k. Well, I found the online process to buy a car really doesn't work at Koons, and the information customers submit online either does not go anywhere or is totally ignored by the dealership which then forces you to back to the traditional sales process. So while Koons states there is a total at the home buying process on their website. While all the tools seem to be in place on their website the end its all smoke and mirror with the game being the same. Get the customer in the building at all cost, control the buying process, keep the customer focused on the car, and payment. So of course I get Ahmed reaching out to me and the first thing he wants to do is get me in the dealership to see and test drive the car. While what is important to me is the price I pay and the allowance is given for my trade. If we can't at least tentatively agree on numbers, then test driving the car and and its condition does matter to me and I won't be buying the car. Needless to say Ahmed is not tracking because wanted me to drive the 35 miles to the dealership to test drive the car in stead of focusing on what was being asked of him. I wanted Amhed and Koons to honor their online buying process. So I suggested that if he (Ahmed) was so xxxx bent on me test driving the car and he could only provide an offer on my car if I bring it in to the dealership be appraised. Then why not put some gas in the the Lexus, drive it to my home as suggested on their website and upon arrival I would inspect the car, test drive it and he could do the same for my trade and if Koons meets my trade of 19K on my 2019 Ford Fusion with 8939K mikes I would by their car. Then I get nothing but silence for three days until this evening when Ahmed finally reached back out to me via email. Needless to say, its getting closer to the end of the month so reps like Ahmed are trying to get those end of the month sales, not realizing that he failed to earn my business by not honoring the very buy process they are advertising. This is a poor reflection Koon's business processes, leadership and customer service. I would not buy from this dealership, More

Don't buy from this dealership. They are very tricky.I Don't buy from this dealership. They are very tricky. I communicated with their sales people via text, all on records. The otd price they showed Don't buy from this dealership. They are very tricky. I communicated with their sales people via text, all on records. The otd price they showed me is $27,450. I looked and asked abt $995. They responded back that if they take that off, do we have a deal? Then I responded back saying $26,000 and we have a deal. Guess what? They started to run my credit application. And when I called and talked more abt the results, the manager mentioned the price is $28,000 because they have to pay $2,000 bank fee to get approved. I was like "so i have to eat that $2,000?" - i was under assumption that its the deal $26,000 thats why dealership started to run application for finance approval. They said no, the OTD is $27,450. DON'T BUY FROM THIS DEALERSHIP. More

Absolute best car buying experience I’ve ever had! Reggie is an excellent salesman. Definitely ask for him by name. The management team is awesome as well (especially Andrew). I walked out of there feeling l is an excellent salesman. Definitely ask for him by name. The management team is awesome as well (especially Andrew). I walked out of there feeling like they did right by me and will definitely see them again when I buy my next car. Thanks guys!! More

Very disappointing, general manager Andy was rude uprofessional and treated me like he didn't care for my business. I also overheard him speaking to my sales guy in a very disrespecting way. This is uprofessional and treated me like he didn't care for my business. I also overheard him speaking to my sales guy in a very disrespecting way. This is not a place you want to buy a car from. Go to Pohanka instead!!!! More

I want to start with the fact that Koons Hyundai does not even deserve a 1-star rating; unfortunately, this is the lowest. I scheduled my 2015 Sonata for regular maintenance service and asked them to check even deserve a 1-star rating; unfortunately, this is the lowest. I scheduled my 2015 Sonata for regular maintenance service and asked them to check two things, first was a defective sunroof, and secondly, check my hood. It would not stay open. They6 picked up my car at 10 am as scheduled and told me I would get it back before 5 pm. Rather long for a standard vehicle service (oil change, tire rotation, and quick inspection); however, I did not mind that much since I was off that day. I did not hear anything from them all day; finally, at 5:30 pm, I call them and ask if my car was ready or if there were any issues. That is when I get told my routine service for $49.95 would cost me over $1000. The hood struts (a part I just ordered on Amazon for $35) would cost me almost $1000 for parts and labor. So I tell the service rep I do not want it and that this is borderline criminal and I want my car back. The service rep then tells me they won’t get my car back to me today, and it would be the next day. Obviously not happy, I say to him that this is unacceptable and ask him what the hold up is. His answer they wanted to order the parts for my hood, which would come in on Sunday (it is Thursday now)!!! At this point, I tell him to get my car back ASAP, and I do not want any repairs from them or parts anything else. He tries to talk me into repairing the sunroof, and it would be relatively cheap, only $200. It took multiple attempts to let him know I don’t care and don’t want any of it. Still, it would be the next day until I get my car. Luckily for me, I have two vehicles and could work around it. Minutes after we hang up, I receive the online bill, which I pay right away. The next day I get a message to contact them to give them my credit information to I quote: “I need your credit card number and information, and then we’ll kind of go from there.” After I call them and tell him I already paid and what they want my information for, he puts me on hold to talk to his supervisor (which was a common thing throughout all this) he comes back and tells me they hadn’t checked if I had paid or not, and it was okay now. Twenty-four hours later, I get my car back to find out half the services I paid for had not been done. I am about to take it to an independent shop to check if the oil change has been done at least. Overall recommendation: STAY AWAY FROM THEM. Unprofessional and total lack of even the most basic customer services. I love Hyundai, but this put a real sour taste in my mouth for the whole brand. More

Concur with many reviews. Told $7,400 for Ford Focus and brakes were just replaced. Took car overnight for test drive, had mechanic inspect it and discovered brakes had about 5k miles left. When returned to brakes were just replaced. Took car overnight for test drive, had mechanic inspect it and discovered brakes had about 5k miles left. When returned to purchase vehicle offer had over $1k dollar additional fees plus $899 processing fee, and taxes and title. Their deceitful practices wasted my time and money. More