Korum Ford-Lincoln

Korum preaches customer before car, that was a joke. dealership deposited our cash check early which cause us to overdraft our accounts. It was there idea to hold check before the funds cleared. All we dealership deposited our cash check early which cause us to overdraft our accounts. It was there idea to hold check before the funds cleared. All we got was a sorry we made a mistake by the GM Brett Solomon. I am a District manager for a large company that we always take care of the customer, Korum does not. I will not refer this dealership to any of my friends or workers, In fact I sent 2 of my neighbors to Titus Will Ford that bought cars that live in the Puyullap. area. More

My experience purchasing my 2025 Ford Bronco from Korum was exceptional. The sales team was attentive, professional, and genuinely committed to making the buying process a positive one. I cannot speak high was exceptional. The sales team was attentive, professional, and genuinely committed to making the buying process a positive one. I cannot speak highly enough of them. Unfortunately, my experience with the service department has been consistently disappointing and does not reflect the same standard of care. Specific concerns include: My vehicle is repeatedly returned to me in disarray — items displaced, seats left in incorrect positions, and the radio volume left at an unacceptable level. Despite industry-standard expectations, my vehicle has never been washed upon completion of service. Most critically, my interaction with the service manager was wholly unprofessional. His communication style was condescending and dismissive — conduct that is entirely unacceptable, regardless of the customer. I am a direct communicator and I will not minimize poor treatment. I have invested in a maintenance package for this vehicle, and after this experience, I will be redirecting all future service business to Titus Will Ford. Korum had the opportunity to retain a loyal, long-term customer. That opportunity has been forfeited. I sincerely encourage leadership to reflect on the culture within the service department and hold their team to a higher standard. I will not be returning to endure such poor customer care. More

Service department. I will never take a vehicle here again, or buy another vehicle from this dealership. Took my truck in 4 months ago for contaminated fuel. A whole I will never take a vehicle here again, or buy another vehicle from this dealership. Took my truck in 4 months ago for contaminated fuel. A whole new fuel system was to be put in. After weeks of saying it will get started next week and stating they only have 1 lift big enough to lift my truck (highly doubt as they have service contracts with large companies), it was finally started. During the process they broke a bolt off in the engine. They called me asking for another $2400 to pull the broken bolt as insurance was not covering something they broke. After telling them I would not pay for something they broke either we are in limbo and I still have not heard back. We are now past 4 months of them having my truck. I called other ford service centers to see what their policy is on breaking something while they work and all said they would have just fixed it and not charged the customer. I am at a point where I am just ready to have the truck loaded on a trailer and start the process over again with another dealer. As I said earlier I doubt I will buy another vehicle here. Beware if you need service completed here. More

Was in the dealership a couple of times letting them know what I was looking for. They let me know they had a vehicle I was interested in and would I take a look at it. I went in and much to my surprise it w what I was looking for. They let me know they had a vehicle I was interested in and would I take a look at it. I went in and much to my surprise it was just about the perfect vehicle we were looking for. Made them and offer, a little back and forth, we settled on a price I could live with. Good customer service and a salesman ( Marc Gadison) we could work with. Overall a great experince that you don't usually find at a dealership. Thanks, and I would reccomend this dealership to anyone in the market. 👌😊🚗 More

I made an appointment to view and test drive a new 2026 Ford Explorer. My goal was simply to gather information about leasing and see whether upgrading from my 2020 Ford Explorer made sense. I was very hap Ford Explorer. My goal was simply to gather information about leasing and see whether upgrading from my 2020 Ford Explorer made sense. I was very happy with my current vehicle and had no intention of making a purchase—this was strictly a fact-finding visit. Harry Bhatti greeted me in the parking lot with a friendly smile, and we discussed the new Explorer before heading out for a test drive. When we returned, we sat down briefly to review options and pricing. After meeting his manager and providing some details about my current vehicle, they came back with an offer I couldn’t refuse. The process was completely hassle-free. I was in and out in just three hours, driving away in my new leased vehicle! I’m extremely pleased with the experience and excited to be leasing—it’s a great fit for my lifestyle. Thank you, Harry, and everyone at Korum Ford Puyallup! More

Excellent customer service. Easy to negotiate a fair price. I have purchased five vehicles from Korum Ford and every time I was always happy with them Easy to negotiate a fair price. I have purchased five vehicles from Korum Ford and every time I was always happy with them More

I wish I can give them negative. To be honest what I experienced with this dealer is just discrimination!! I try to get new car from them through financing. My credit is excellent I To be honest what I experienced with this dealer is just discrimination!! I try to get new car from them through financing. My credit is excellent I make 11k a month, even they ask me for cosign and I bring my cousin who make about 15k a month. Some how they don’t want to sell to me because of my race/belief. The most surprising thing about them is they don’t tell you the same reason. Every time I talked to them. They told me different reasons. One time she told me you are not approved because you are CDL holder, what a joke? I asked them holding the CDL is nothing to do with me getting approved or denied. Of course I used to drive truck before. what is wrong with that? Then she try to explain to me that, I have to finance car and complete the payment and comeback to them to get approved from them. If I am not approved, I even add my cousin as my co-sign still they don’t want to sell it to me. They have racial discrimination and they should tell me that before they run my credit and my cousin credit!! Terrible experience, and unprofessional!! More

Excellent experience with Korum Ford Sales person very helpful and knowledgeable Finance Manager was very thorough in explaining all options available to me. I highly recommend this dealership to anyon helpful and knowledgeable Finance Manager was very thorough in explaining all options available to me. I highly recommend this dealership to anyone looking to invest in a new vehicle More

We have purchased many vehicles from Korum Ford. Mike Zohlman, our salesperson has been wonderful. He answers all our questions, gets me a great price, syncs my phone and makes me comfortable. We Mike Zohlman, our salesperson has been wonderful. He answers all our questions, gets me a great price, syncs my phone and makes me comfortable. We will always come back, even though its quite a drive. Ione More