Krause Family Ford

I purchased a vehicle from this dealership a month ago and the finance manager, Diego Velasquez, scammed me hard and illegally. He offered extended maintenance plan options and I declined to take any. He and the finance manager, Diego Velasquez, scammed me hard and illegally. He offered extended maintenance plan options and I declined to take any. He then presented an iPad for my e-signature to confirm I was declining the plan. And it is what the blurb said it was for. However, he never gave me the final paperwork for anything, even the sale contract. When I realized the next day that my pile of papers didn't actually include the contract I went back to the dealership two days later to get all my paperwork and saw that Diego took my e-signature that was supposedly for declining the maintenance plans and applied it to a form I had never ever seen before, signing that I was accepting a basic plan for an additional $1,000 on my final sale price. This form which had never been shown to me also indicated what my monthly payment would be with and without the plan. When he presented my monthly payment he never said this was including a maintenance plan, I had explicitly said I was declining that. What's worse that e-signature was also applied to the sale contract. Aside from the fraudulently applied maintenance plan charge, everything was as I agreed to but I had never been shown the final paperwork and I certainly never signed it myself. I went back and the dealership later that same day and demanded they refund the $1,000 plan to my loan balance. I signed the physical paperwork for it to be paid back to the lender but a month later I am still waiting. I have already filed a complaint with the Consumer Financial Protection Bureau, and specifically named Diego Velasquez in my notice. Folks, stay away from Krause Family Ford and stay far away from Diego Velasquez, who as of this writing unfortunately still works there. Crooks, all of them. Awful. More

I have purchase 7 vehicles from Krause Family Ford of Woodstock, so I'm a loyal customer for many years and many of the vehicles I purchased were for not just me but my children and wife. I was also ver Woodstock, so I'm a loyal customer for many years and many of the vehicles I purchased were for not just me but my children and wife. I was also very satisfied and appreciative of the sales and finance team, they always did a good job. Anytime I needed service I no issues. This past week was a complete dumpster fire with the service guy Rick. I dropped off my truck he wasn't in when he said he would be there. First miss, Keving checked me in and no one every told me they would have my truck from 1 to 3 days. Of course Rick need all three days. I asked to get a call and update from Rick on day 2, no call as he promised. Day 3 he tells me my truck will be ready 3p to 4pm, I call to get shuttle service, for 2 hours prior to 4pm, service line NO ONE picks up, now I have to Uber. I get there at 4pm, Rick says my truck not ready they suddenly find in the re-programming I need new battery, this was appointment was just a general maintenance check up and the truck was running fine with no prior battery related issues. Also Rick has his toddler son with him walking around in the garage area during this entire time, isn't this a big risk to have a child in the working garage, must be some OSHA violation, maybe management should check into this, big risk to a little boy. At 530, hour and half after I was told my truck would be ready Rick tells me I'm good to go. NO RICK YOU FAILED! You didn't do your J-O-B. I will never go back to buy a vehicle or ever go to the service dept at Krause Family Ford. Y'all lost a loyal customer forever. Signed - Mike Sullivan More

Krause family ford is the best dealership around! Would highly recommend it to all my friends and family! Would highly recommend it to all my friends and family! More

Krause Family Ford was the best place to purchase my first vehicle. The staff was extremely helpful and welcoming. When purchasing my vehicle, staff members Pete Gay and Diego Velasquez were extremely h first vehicle. The staff was extremely helpful and welcoming. When purchasing my vehicle, staff members Pete Gay and Diego Velasquez were extremely helpful throughout the process. They made purchasing my first vehicle extremely easy and informative. More

My recent buying experience with Ben Dugard at Krause Family Ford was outstanding from start to finish. Ben was very accommodating, courteous, and friendly, and the dealership had the exact vehicle (2024 Family Ford was outstanding from start to finish. Ben was very accommodating, courteous, and friendly, and the dealership had the exact vehicle (2024 Bronco Sport) we were interested in. We got more for our trade (2015 Escape) than anticipated, and the price of the new vehicle was discounted as well, we were very pleased about the deal offered. On top of this, I’ve always received excellent service from Mark in the “Quick Change” service area. If you’re searching for “the best” in sales and service, I sincerely recommend these folks, and Krause Family Ford!! More

Just purchased my 5th automobile from y’all and can honestly say I’ve been treated more than fair every time. Stacy understands what she sells and doesn’t play back and forth games with price. Thanks a honestly say I’ve been treated more than fair every time. Stacy understands what she sells and doesn’t play back and forth games with price. Thanks again for making another painless purchase possible and with great rates! More

Recently bought a pre-owned 2016 Nissan Frontier from Krause Family Ford in Woodstock, GA and received excellent service, both, during and after the sales process. My sales guy was Pete Gay, and he was v Krause Family Ford in Woodstock, GA and received excellent service, both, during and after the sales process. My sales guy was Pete Gay, and he was very pleasant to work with and eager to help me which I appreciated very much. Would also like to shout out sales manager Shayne Schilling, he was very nice and helpful to work with as well. Obviously buying a used vehicle can be stressful sometimes, but they made the process very comfortable and I left feeling confident that, after a day of visiting many other dealerships and car lots, I’d chosen the right place to purchase from. If you’re in the market for a pre-owned vehicle (or new), I’d highly recommend Krause Family Ford as they seem to really value their customers and their reputation in the community! More

Our purchase would not have happened without the kind and patient professionalism of Stacy! I appreciate ALL she did to get us to that point. She was very knowledgeable about every question we had. She expla patient professionalism of Stacy! I appreciate ALL she did to get us to that point. She was very knowledgeable about every question we had. She explained everything in detail. She wasn’t “pushy“ like some sales people I have encountered in the past. Stacy went over and above to make the sale final by coming in on her day off to accommodate our schedule. I highly recommend talking to Stacy for the purchase of your new Ford vehicle. We were also fortunate to do all the closing financial paperwork with Adam who was also very patient, informative and kind. We were able to meet the General Sales Manager, Evan, who also made us feel comfortable with the whole process. Krause Family Ford is definitely where we will recommend our family and friends go for their vehicle purchases. More

Reece was wonderful to work with. Quite responsive, courteous and knowledgable about the things I was looking for. Highly recommended associate to find your dream car with. Quite responsive, courteous and knowledgable about the things I was looking for. Highly recommended associate to find your dream car with. More