Krause Family Ford

I really enjoyed my customer service experience with Bill I really enjoyed my customer service experience with Bill Montooth. He was courteous, not pushy, letting me look around at my pace and helping me wi I really enjoyed my customer service experience with Bill Montooth. He was courteous, not pushy, letting me look around at my pace and helping me with all my questions. I had been recently widowed and was interested in buying an good, used car to replace my old 1996 Explorer. However, once Bill turned me over to the Financial Rep, Todd, by the time I walked out of there, I felt uneasy and taken advantage of. It was my own fault for not asking the right questions, I guess, and looking over my paperwork carefully. I did not do that until 2 days later and discovered I paid $1,000 more for my car than I expected. The selling price was $7990 but I was charged $997 more without any explanation. Bill had made me feel so comfortable that I simple signed where Todd said to without really looking - which made me feel totally stupid and took away the joy I had had since I bought the car. Todd did NOT explain the extra charges - which I believe he should have done. I returned to the dealership and spoke with Bill who explained what each charge was for. While I would have bought the car anyway, I still feel I was taken advantage of - maybe because I was a single woman - maybe because I didn't ask. I bought my car on 2/6/13 and today is 3/26/13 and I still haven't been able to purchase a tag for my car. Bill says the original title was lost and a replacement has been applied for but not yet received. My original temporary tag expired 3/10/13 so I was forced to go to the tag office to get another temporary tag. Perhaps this is normal but this is yet one more thing that has taken away the joy I felt the day I decided to purchase my car. I had told a friend of mine about another used car on the lot I had looked at with interest and he decided he was going to come and talk to Bill about it since I didn't purchase it. However, after I explained what I considered the dishonesty of Financial Rep, Todd, he changed his mind. After driving the car for 2-3 weeks, I noticed it was pulling to the right and knew it needed an alignment. I came over to the Service Dept. and they rotated my tires and did the alignment to my satisfaction. I would give Bill a "Great" rating as well as the Service Dept. I was very happy with the sticker price of $7990 and would rate it "Great" had Todd been honest about the additional charges of $997. This makes me rate the Overall Experience as "Good" instead of Great. Again, I accept the fact that I did not look carefully at what I was signing and this makes me responsible for not noticing the extra charges and questioning them but as the Financial Rep. I believe Todd should have explained them to me without my asking. I hope my future dealings with Cherokee Ford will be good. As a single woman now, I need to have a dealership and service department in whom I can trust. Thank you for reading my review. More

During the journay of my quest to search for a practical vehicle I would be purchasing I took quality time by connceting with multiple Ford Dearlerships within the immediate area. Already having the knowle vehicle I would be purchasing I took quality time by connceting with multiple Ford Dearlerships within the immediate area. Already having the knowlege each dealerships are independently owned and operater this is an honor to share why I chose Cherokee Ford. It took only a few visits to other dealership to quickly make my selection. The primary reason I selected Cherokee Ford was due to the experience my son and his wife shared with me about their experience with sales associate, Bob Ahrens. Bob not only met their needs but spontaneously came to meet my needs. This spoke VOLUMES to me, Plus, the fact that Cherokee Ford had the vehicle I was in search of. Bob's hearfelt passions to treat my family with with utmost respect to repeat such an experience again for all to reap rewards is priceless. Bob has left an impression on me, my family and the representation of Cherokee Ford . Bob is about the customer, he looks to get them in the vehicle of their choice without intimidation or pressure tactics. This is a true testimony he is rooted in honesty. I will be a return valued customer and I will recommend Cherokee Ford to family and friends. May all continue to reap a plentiful harvest More

Staff was very friendly and helpful regarding our purchase. They worked with us to get us the best deal for the best price. Good job! purchase. They worked with us to get us the best deal for the best price. Good job! More

I bought my other car at this dealership just over 2 years ago, had it at this shop a couple of times and was always pleased with everyone I dealt with. This experience was great as well and I will be b years ago, had it at this shop a couple of times and was always pleased with everyone I dealt with. This experience was great as well and I will be back again if I need to shop again, or for the car's maintenance. More

I learned about Cherokee Ford on Monday Night Football games on Comcast. Jamie Alvado was terrific. He did not used high pressure tactics to sell. games on Comcast. Jamie Alvado was terrific. He did not used high pressure tactics to sell. More

Bill Montooth did an excellent job understanding what features/functionality I was looking for in a new vehicle, quickly showed me the options available, explained the pricing clearly, and was a pleasure features/functionality I was looking for in a new vehicle, quickly showed me the options available, explained the pricing clearly, and was a pleasure to meet. More

This was a long distance purchase. Lauren was very helpful and prompt with the distance/internet communications. The purchase involved a trade, and the no sight value was very fair (trade vehicle was helpful and prompt with the distance/internet communications. The purchase involved a trade, and the no sight value was very fair (trade vehicle was described accurately to Cherokee Ford). Bob Ahrens was my delivery sales person and was very easy and positive to deal with. As is common these days, long distance sales are increasing for dealerships, and this dealership handled it well. Thank You! More

The dealership searched endlessly for the car of my specifications because it wasn't currently on the lot. There was no pressure as the entire staff was friendly and sought to help us through the proc specifications because it wasn't currently on the lot. There was no pressure as the entire staff was friendly and sought to help us through the process of buying a new car. I will return in the future and be a customer for life to Cherokee Ford. More

Mary Schmokel was was a pleasure to work with. She listened to what I wanted and presented a deal that worked. Fantastic staff all the way around. listened to what I wanted and presented a deal that worked. Fantastic staff all the way around. More

The service was friendly, informative and speedy. All members of the dealership with super helpful and made my first car buying experience a very positive one. I will buy my next car from there and will members of the dealership with super helpful and made my first car buying experience a very positive one. I will buy my next car from there and will recommend other people buy their cars there as well. More