Krause Family Ford

As the designated negotiator in my family, I helped my daughter in her search for a new vehicle. She was in the market for a small truck, one that had the carrying capacity she needs, was good on gas, and daughter in her search for a new vehicle. She was in the market for a small truck, one that had the carrying capacity she needs, was good on gas, and affordable. The top two contenders were the Toyota Tacoma and The Ford Maverick. After extensive on line research about the models and their various “packages” — the add ons that come bundled and can significantly increase the price of the vehicle — and test driving both trucks, my daughter favored the Maverick XLT because of its sportiness, “cool” color (cactus grey), gas mileage, and lower sticker price. We were now ready to negotiate and contacted a number of dealerships to see what they offered. We learned that this truck was in short supply (particularly in the color my daughter wanted) and were told that the MSRP was for the “stripped down base model without any bells and whistles.” I’ve been around long enough to know that should not be the case (the MSRP is an important anchor in these kinds of negotiations) and recognize that market forces were at play — consumer demand was high and supply was short. After talking to a number of dealers in both North Carolina and Georgia, we luckily stumbled onto Krause Family Ford in Woodstock, Georgia where we met salesman Kishan Patel. Kishan was a breath of fresh air! Kishan knew the ins and outs of the Maverick (as well as its competitors) very well and understood the challenges a young car buyer (my daughter, not me!) faces in making daunting choices that involve a major purchase and financial commitments for years to come. My daughter explained to Kishan what we were looking for, what we thought the vehicle was worth (based on MSRP and recommendations from various automotive websites), and the add-ons she wanted. Kishan was able to gain my daughter’s (and my) trust by the way he listened to her and worked to find the vehicle for her at a price she could afford. He also helped her find an additional rebate based on her student status! Based on our prior experience, I thought he would come back to me with a price well over MSRP (which I had come to expect) but Kishan did not. He came back to us with a price that was fair and reasonable and in line with the MSRP. Kishan explained that he wanted to make sure his customers were happy with their purchases and never left feeling unsure about the price they paid or the services they received. Kishan said his prior business experiences reinforced the value of dealing with people honestly — if you treat people right, they will treat you right! And Kishan treated us right! I’ve done business with a lot of car people over a lot of years, and Kishan is at the top of my list for his integrity. We also did the financing through Krause Family Ford and received an excellent rate. Overall, I would give 5 out of 5 stars as the rating for our experience with Kishan Patel and Krause Family Ford! Thank you, Kishan! Thank you, Krause Family Ford! More

Barron was great to work with and everyone at the dealership was very friendly. Very smooth experience dealership was very friendly. Very smooth experience More

Buying a car is not always a fun experience. Unless you have a salesman like Bill. He was knowledgeable, honest, professional and friendly. He made the experience 10/10! Unless you have a salesman like Bill. He was knowledgeable, honest, professional and friendly. He made the experience 10/10! More

Bill has always provided me with extraordinary service. He's what makes buying a car enjoyable for me. I was really happy with the experience although I'm still looking around. Thanks Bill!! He's what makes buying a car enjoyable for me. I was really happy with the experience although I'm still looking around. Thanks Bill!! More

I had a great experience at Krause Ford! ! Thanks Reese for an enjoyable buying experience! ! Thanks Reese for an enjoyable buying experience! More

I had an appointment with Kishan for my mom to purchase a truck. He had the truck pulled up for us and did not pressure us at all. Was very happy with how he treated us. truck. He had the truck pulled up for us and did not pressure us at all. Was very happy with how he treated us. More

Hannah Welborn is an exceptional sales person. She was knowledgeable and was able to answer my questions. Hannah listened to what I required in the vehicle I wanted to purchase. She went above al She was knowledgeable and was able to answer my questions. Hannah listened to what I required in the vehicle I wanted to purchase. She went above all my expectations and made a deal I could not pass by. D.C. More

I had a really great experience, with David. who was extremely professional and knowledgeable, and was able to answer all of our questions about the vehicle. He was very kind and I will definite who was extremely professional and knowledgeable, and was able to answer all of our questions about the vehicle. He was very kind and I will definitely recommend him to my friends going forward. More

The customer service was excellent. David was very knowledgeable and helpful throughout the entire process. He went above and beyond the call of duty. All my questions were answered and David was very knowledgeable and helpful throughout the entire process. He went above and beyond the call of duty. All my questions were answered and he made me feel at ease the whole time. Would definitely recommend others to come to David to make a purchase. More

Hannah welborn is the sales rep who took care of me and she was very persistent and understanding of my requirements. She is very patient and calm whenever I couldn’t make it in time. The dealership itself she was very persistent and understanding of my requirements. She is very patient and calm whenever I couldn’t make it in time. The dealership itself is very huge and welcoming. Everyone around there are very sweet and took good care of me More