Back

Krenzen Auto Mall

Duluth, MN

4.8
347 Reviews

2500 Mall Drive

Duluth, MN

55811

Directions

By Type

347 Reviews of Krenzen Auto Mall

April 14, 2025

Best service in the area highly recommend! ! tell your friends and family! done right the first time! More

by Tom.Spehar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Ringo
Apr 15, 2025 -

Krenzen Auto Mall responded

Dear Tom, Thank you for such a fantastic review! We’re delighted to hear that you consider us the best in the area and that you had a great experience with our service. Your recommendation means the world to us! We appreciate your support and are committed to ensuring every job is done right the first time. Please don’t hesitate to reach out if you need anything in the future!

April 12, 2025

Most of the staff were friendly. The oil change and inspection time went faster than last time. However, I did have to wait at least 15 minutes for the shop to tell the cashier my ve More

by chlitt01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Apr 14, 2025 -

Krenzen Auto Mall responded

Thank you for your feedback, and we appreciate you taking the time to share your experience. We're glad to hear the oil change and inspection were quicker this time and that most of our team was friendly — that’s always our goal. We do apologize for the delay in communication at checkout and any frustration it caused. Your input helps us improve, and we’ll use it as a reminder to tighten up our process. We hope to provide an even smoother visit next time!

April 10, 2025

Everyone is pleasant and professional. They seem to care about all their customers. I have always felt that and that is why I keep returning. More

by anderson_258
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric and the nice woman at the desk plus the cashier.
Apr 14, 2025 -

Krenzen Auto Mall responded

Thank you so much for the kind words and continued support, Anderson! We're truly grateful to have loyal customers like you, and it means a lot to hear that our team’s professionalism and care keep you coming back. We'll be sure to pass along your feedback to everyone here — it’ll make their day!

April 08, 2025

Always friendly and thorough. It is effortless to bring you vehicle into the service area. The waiting area is clean as a whistle and has a play area for the littles. I highly rec More

by mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Haag.
Apr 08, 2025 -

Krenzen Auto Mall responded

Hi Mary, Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience with our team. We always strive to provide friendly and thorough service, and it's fantastic to know you appreciate our clean waiting area and play space for the little ones. Your recommendation means the world to us. We look forward to seeing you and your vehicle again soon!

April 08, 2025

Very fast service! ! Very helpful and friendly staff! I will recommend to family and friends when they need service!! More

by Pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Apr 08, 2025 -

Krenzen Auto Mall responded

Hi Pam, Thank you for your fantastic review! We're delighted to hear that you experienced fast service and found our staff to be helpful and friendly. Your intention to recommend us to family and friends means a lot to us. We look forward to serving you again in the future!

April 01, 2025

Always good service. Noticed an unknown issue with my vehicle when I was there and fixed it on the spot. Also fixed my recall repair work at the same time ahead of my sch More

by sandystark07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Ross and maintenance crew
Apr 03, 2025 -

Krenzen Auto Mall responded

Thank you for the wonderful feedback, sandystark07! We're so glad to hear that we were able to take care of your vehicle and address those issues right away. It's great that we could also get your recall repair done ahead of schedule. We truly appreciate your trust in us and look forward to continuing to provide you with excellent service! 😊🚗🔧

April 01, 2025

Krenzen provides Excellent customer service. Their Service department goes above and beyond for customers! Thank you! More

by KJohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Apr 03, 2025 -

Krenzen Auto Mall responded

Thank you, KJohn! We're so glad to hear that you had an excellent experience with our service department. Going above and beyond for our customers is something we strive for, and we truly appreciate your kind words. Thank you for choosing Krenzen, and we look forward to serving you again! 😊🚗✨

March 24, 2025

Great place to buy a car. Very service orientated. Terrific sales and service folks in all areas. More

by camjayson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom and John
Apr 03, 2025 -

Krenzen Auto Mall responded

Thank you for the great review, Camjayson! We're thrilled to hear that you had such a positive experience with both our sales and service teams. We pride ourselves on providing excellent service, and it's wonderful to know that it made a difference for you. We look forward to working with you again in the future! 😊🚗🌟

March 20, 2025

I'm in my 70's and have encountered many service reps over the years, some good, some deficient. Tony, in Krenzen's service department, is easily in the top five percent. He is extremely conscientious, c More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Apr 03, 2025 -

Krenzen Auto Mall responded

Thank you for your kind words, Dave! We're so glad to hear that Tony made such a positive impression on you. We take great pride in providing excellent service, and it’s wonderful to know that Tony's conscientious and respectful approach stood out to you. We’ll be sure to pass along your compliments to him. Thank you for your continued trust in us! 😊🚗👏

March 18, 2025

The service center and salesman were honest about my car. It helped me make a decision. More

by Lanewen46
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Boese
Apr 03, 2025 -

Krenzen Auto Mall responded

Thank you for your feedback! We're glad to hear that both our service center and sales team were able to provide you with honest and helpful information to assist in your decision-making. We appreciate your trust and are here to support you every step of the way! 😊🚗

...
7
...