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Krystal Chrysler Jeep Dodge Ram Fiat, Inc.
WARRENSBURG, NY
1,912 Reviews
Krystal Chrysler Jeep Dodge provides the residents of Warrensburg, NY and surrounding areas with up to date inventories of new and pre-owned Chrysler, Dodge and Jeep vehicles. But that isn't all you'll find! Our responsive staff can help you with financial matters, service your car, order OEM auto parts and more! We have the knowledge and experience to ensure you quality service. Come visit us today at 4488 State Route 9 or call us at (877) 851 - 6407 OR 518-623-3405.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,912 reviews
May 18, 2018
New fuat Straight forward easy to deal with and close by to me. Friendly and courteous,helpful and all in all a pleasant experience. My salesman Chris did nice Straight forward easy to deal with and close by to me. Friendly and courteous,helpful and all in all a pleasant experience. My salesman Chris did nice job explaining everything and I would recommend this dealership to anyone looking to buy a car or truck. Thankd More
by Donr
May 16, 2018
Updated Review from April This is an update of a 5 star review I gave a month ago. The transaction initially went well and everything was done in a timely fashion. Price and pr This is an update of a 5 star review I gave a month ago. The transaction initially went well and everything was done in a timely fashion. Price and preparation were fair and done quickly. Unfortunately follow up has been lacking. As the expiration date approached on my temporary registration I contacted our salesman and didn’t receive any response. I finally spoke with a woman in the office who discovered that the registration had been sent but to the wrong address. I live out of state and was promised that Krystal, and then NYDMV (for the title) would send it to me in NJ but it wasn’t done. Luckily, I tracked down the documents in the post office where it was sent, and called NYDMV myself and had them correct the mailing address. Similarly, I haven’t heard back about some minor damage to the used Ram that I discovered after the transaction that would possibly be addressed. Bottom line, this is still a good place to buy a vehicle with friendly staff, and a lot of help at the time of the transaction, but I feel that communication should have been better at the back end. More
by Al
Employees Worked With
May 16, 2018
Quick and easy Dealership was very helpful. It was a nice and fast process. They got me a great deal on a great truck and every person in there was very nice and hel Dealership was very helpful. It was a nice and fast process. They got me a great deal on a great truck and every person in there was very nice and helpful. More
by Domj1998
May 15, 2018
10 out of 10 Chris you we're an awesome salesman. I had a good experience from the test drive until I drove off the lot with my new Ram. Jared in finance is awesom Chris you we're an awesome salesman. I had a good experience from the test drive until I drove off the lot with my new Ram. Jared in finance is awesome and he explained everything down to the warranty. 10 out 10 in my book. If I buy another vehicle I will definetly be going to Krystal Chrysler again. More
by Jhcondon3
May 14, 2018
Great buying experience! I was looking for a fair deal and found it at Krystal. The staff worked with me to find the right vehicle to suit my needs in a very friendly, low key I was looking for a fair deal and found it at Krystal. The staff worked with me to find the right vehicle to suit my needs in a very friendly, low key environment. Tim M., Brian M. and Jared P. all worked with me to make this happens. I'm pleased with my purchase and the great service I received. Thanks to all for making it happen! More
by Happy Buyer
May 11, 2018
This dealership/service department won't stand by their work We had been bringing our car to this dealership for service for 3 years. I will say that prior to our most recent experience, we always found the serv We had been bringing our car to this dealership for service for 3 years. I will say that prior to our most recent experience, we always found the service manager/advisor helpful and pleasant. This past February we brought our car for a routine service (oil change, tire rotation and general diagnostics) before taking a trip to Florida. A week later, on I-95 in So. Carolina we almost lost our tire, losing 3 lug nuts and had 3 studs sheared off while going 75 miles an hour. Fixing the wheel cost us $3000, ruined our vacation (we didn't have a car for 10 days) and if it wasn't for the generosity of family and friends, having to rent cars and stay in hotels would have added thousands to the cost while we waited for our car to be fixed, first in So. Carolina, and again in Florida, before we were able to drive it home. We were told by both the mechanic and service advisor who we dealt with to get our car fixed that the damages were likely caused by the lug nuts not being properly tightened. Obviously upset, we attempted to contact first the Krystal dealership manager Frank Todi, then the Dealership owner about our situation, leaving several messages for each. When no one returned our calls, we contacted Jeep Corporate, who did get a service advisor from Krystal to call us back. His call to us consisted of a denial that they would have done anything wrong. This dealership showed no concern or interest in the damages to our car, accepted no responsibility for it, and to date other than the one call, has never contacted us again despite our asking for a meeting when we returned from Florida, as we wanted to be reimbursed for our expenses for getting our car fixed. Even Jeep Corporate had a casual disregard for our plight, gave us the run around for a month promising to help with getting our money back and then eventually telling us that it is not their policy to do so. We have had to file a complaint with the NYS Attorney General's Office to try to get our money back from Krystal because of their denial and avoidance. All in all, we found that this dealership does not stand behind its workmanship, has no regard for it's customers when there is a problem, and they cannot admit when they make a mistake when it could put people's lives at risk. Our experience has made it painfully clear that if you want integrity, a company that stands behind it's work and products, then you should consider a different dealership and a car other than a Jeep. More
by EbelingJ215
Employees Worked With
Austin Demarsh, Andy Studler
May 08, 2018
Very nice people. I enjoyed my time with this dealership the people we're friendly and courteous. We spent enough time to look at and test drive this car Brian said go I enjoyed my time with this dealership the people we're friendly and courteous. We spent enough time to look at and test drive this car Brian said go ahead take it for a long ride. Well we went about ten miles and the fuel gauge said go get gas. So we went back with the car. We had a good laugh. I would go there again. More
by Big Dan
Employees Worked With
Brian Macduff
May 05, 2018
Dealership Review I was really nervous coming to Krystal motors after my accident with my Subaru. I was still a little shaken up and worried about getting a new car. As I was really nervous coming to Krystal motors after my accident with my Subaru. I was still a little shaken up and worried about getting a new car. As soon as I walked in and met Brian, all of those nerves were gone. They made the buying process so quick and easy for me, I can’t thank them enough. More
by DeKalb830
May 05, 2018
Second to none! Exceptional service very honest and upfront What a gr8 place. Second to none. And very exceptional friendly service. Would highly recommend to anyone. Thanks a bunch our family loves our new ri What a gr8 place. Second to none. And very exceptional friendly service. Would highly recommend to anyone. Thanks a bunch our family loves our new ride/whip 👍🏻 More
by Greckens7
May 04, 2018
making good of bad On Thursday t he truck I bought only a week before died. I called your company told my story, and a few hours later I was driving home in the van I On Thursday t he truck I bought only a week before died. I called your company told my story, and a few hours later I was driving home in the van I wanted to begin with. thank you. Joe Herbinger More
by schroonriver
Employees Worked With
Brian Macduff
