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Kunes Buick GMC of Greenfield - Service Center

Greenfield, WI

4.5
2,054 Reviews

2,054 Reviews of Kunes Buick GMC of Greenfield - Service Center

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October 31, 2020

Always pleasant Steve Buczek as service advisor ! I have been going there since I was 16 so 50 yrs don’t ever want to see them close! Best service center for GM cars loyalty is well deserved ! Love the pa More

by jeannebartol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Buczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2020 -

Kunes Buick GMC of Greenfield responded

Jeanne, thank you for the feedback! We are happy to hear about your positive experience at John Paul's Buick GMC, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Regards, Mike Evans - Service Director

October 31, 2020

Getting better. Joe was the best service interaction I have ever had outside my Tesla interactions on my other vehicle. Understanding, empathetic, and informative. This has improved so much so keep workin More

by Tynie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe
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Nov 02, 2020 -

Kunes Buick GMC of Greenfield responded

We loved reading this review! Happy customers are our aim, and it appears Joe really hit the bullseye. We’ll make sure to share your experience with him, and if you have any further questions, we’re always available to help. All the best, Mike Evans - Service Director

October 30, 2020

My car always gets the best of care at John Paul's. Steve, in the service department, is always friendly and courteous. I have been returning to John Paul's for more than 20 years when my car needs a More

by lembck6492
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Buczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2020 -

Kunes Buick GMC of Greenfield responded

Hi, and thanks for the great feedback! We're very happy that Steve was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Kind regards, Mike Evans - Service Director

October 30, 2020

The service department was good. The cashier lady was very rude, crabby and wanted nothing to do with us as customers. we are a commercial account and her service was awful. More

by jessica_hansen
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Buczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Evans
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Nov 05, 2020 -

Kunes Buick GMC of Greenfield responded

Jessica, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a business. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Mike Evans - Service Director

October 29, 2020

Service and office staff are always helpful and professional. They answer all of my questions in a way that I can understand. Plus they are always very pleasant! More

by Oldtimer50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Buczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Evans
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Oct 29, 2020 -

Kunes Buick GMC of Greenfield responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Best, Mike Evans - Service Director

October 29, 2020

Mechanic did a great job on my brakes and restored confidence in my older car. The service writer communicated the problem in the brakes in such a way that I would understand. The coupon I got in the More

by MIKLET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Buczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Evans
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Oct 29, 2020 -

Kunes Buick GMC of Greenfield responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Regards, Mike Evans - Service Director

October 29, 2020

John Paul Buick was able to get me in for a oil change within 10 minutes. Great service! Timely and the service rep is always so nice to work with. More

by SIOUX0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Herrera
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Oct 29, 2020 -

Kunes Buick GMC of Greenfield responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best regards, Mike Evans - Service Director

October 26, 2020

Great customer service. Steve in the service department is the best! The entire car dealer is awesome! Thanks for all you do! Love the birds too. More

by growergirl_9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Buczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2020 -

Kunes Buick GMC of Greenfield responded

Hi, and thanks for the great feedback! We're very happy that Steve was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Mike Evans - Service Director

October 25, 2020

The dealership offers competitive service price specials by certified technicians. Competitive coupon prices will keep me returning for service. Helpful service advisors also make for a good experience. More

by RB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unsure of the name of the female staff in the service department
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Oct 27, 2020 -

Kunes Buick GMC of Greenfield responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. All the best, Mike Evans - Service Director

October 25, 2020

Like dealing with Solomon Bunn,very helpful and kept me in the loop with what was wrong with my car! Had no problem getting my car in pretty quick More

by Cathyh717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2020 -

Kunes Buick GMC of Greenfield responded

Thanks for your outstanding review, Cathy! I'm very happy to hear that Solomon was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Thanks again, Mike Evans - Service Director

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