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Kunes Buick GMC of Greenfield - Service Center

Greenfield, WI

4.5
2,054 Reviews

2,054 Reviews of Kunes Buick GMC of Greenfield - Service Center

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July 29, 2020

First time coming here. The service was friendly, fast, and courteous. I came here for service on a well preserved twenty year old Pontiac, and was expecting to be told I needed all kinds of things fixed o More

by rmichaelgull
Recommend Dealer
Yes
Employees Worked With
Steven Buczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Evans
Aug 03, 2020 -

Kunes Buick GMC of Greenfield responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Kind regards, Mike Evans - Service Director

July 29, 2020

Unhappy Tailgate still won’t open with cover on. ? Asked for a gmc hat 3 times he keeps forgetting. To ask Guess I was spoiled by a Chevy dealer More

by BUDNYTHOMAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andre Dalton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2020 -

Kunes Buick GMC of Greenfield responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Sincerely, Mike Evans - Service Director

July 28, 2020

Service dept is not great. Not very good at explaining whatvis going on. Service manager was rude. I have been coming there for a couple year but no more. I will never return for sales or service. More

by Rogers
Recommend Dealer
No
Employees Worked With
Mike Evans
Aug 03, 2020 -

Kunes Buick GMC of Greenfield responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Mike Evans - Service Director

July 28, 2020

Great people service always friendly would recommend you to all my friends and fam ily I have personally bought three cars from you never had a problem with your service. More

by HUTCHINSJN2
Recommend Dealer
Yes
Employees Worked With
Andre Dalton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Solomon Bunn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Buczak
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2020 -

Kunes Buick GMC of Greenfield responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Kind regards, Mike Evans - Service Director

July 26, 2020

Joe was excellent. Great customer service. Xxxxxxxxxxxxxx xxxxxx xxxxx xxxxx xxxxx xxxxxx xxxxx xxxx xxx xxx xxxx xxxx xxxx xxx xxxx xxxx xxxx xxx xxx More

by djroesch20
Recommend Dealer
Yes
Employees Worked With
Joe
Jul 31, 2020 -

Kunes Buick GMC of Greenfield responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. The Sales Management Team - John Paul's Buick GMC - (414) 545-7000

July 26, 2020

I recently took by vehicle in for an electrical issue. They service representatives said they could not replicate the issue. Issue came back within 5 minutes of leaving. I do not believe they did anythi More

by SCONNOLLY4523
Recommend Dealer
No
Employees Worked With
Steven Buczak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2020 -

Kunes Buick GMC of Greenfield responded

Thank you for your feedback. Our customers are our top priority, and it appears that your recent experience with our staff does not reflect that. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We hope to hear from you soon. Sincerely, Mike Evans - Service Director

July 25, 2020

Steve is always so helpful! I appreciated the infection-control methods they are employing in the Service Dept. Steve kept me updated and, when my vehicle needed to be in the shop longer than pla More

by NANCY17.2012
Recommend Dealer
Yes
Employees Worked With
Steven Buczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2020 -

Kunes Buick GMC of Greenfield responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Mike Evans - Service Director

July 24, 2020

Have only worked with their service department over the years with our two Acadias and Solomon and Steve have gone outta their way to help us. Tire prices are fantastic if you are looking. More

by Mr_Scrody
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Buczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2020 -

Kunes Buick GMC of Greenfield responded

Hello and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Mike Evans - Service Director

July 24, 2020

I received the multi point inspection and it indicated my breaks and tires were fine. Today I receive a notice that my rear breaks and front and rear tires need attention. My tires are are new so I knew th More

by kathleneg
Recommend Dealer
No
Employees Worked With
Steven Buczak
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2020 -

Kunes Buick GMC of Greenfield responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Mike Evans - Service Director

July 23, 2020

Detailer not the best. I think she was cleaning my truck in the dark. Missed the mark in several areas. Stick to service and sales. More

by BluFab
Recommend Dealer
No
Employees Worked With
Detail employee
Jul 30, 2020 -

Kunes Buick GMC of Greenfield responded

Thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Mike Evans - Service Director

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