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Kunes Buick GMC of Greenfield - Service Center

Greenfield, WI

4.4
2,054 Reviews

2,054 Reviews of Kunes Buick GMC of Greenfield - Service Center

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December 05, 2021

I am satisfied with the work that is done for my car and the people are very pleasant. I will continue taking my car there . More

by christine.dobberfuhl
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joseph Carini, advisor
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Dec 06, 2021 -

Kunes Buick GMC of Greenfield responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Mike Evans - Service Director

December 05, 2021

Took over 6 hours just to get a oil change and tire rotation :( No explanation given for the really long service or an apology. More

by aparys
Recommend Dealer
No
Employees Worked With
Service Department
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Dec 10, 2021 -

Kunes Buick GMC of Greenfield responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Mike Evans - Service Director

December 03, 2021

Would recommend to all my family and friends great service treat you with respect and kindness More

by maryannehoof
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe
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Dec 03, 2021 -

Kunes Buick GMC of Greenfield responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Sincerely, The Sales Management Team - John Paul's Buick GMC - (414) 545-7000

December 03, 2021

Extremely helpful. I was provided a shuttle ride home and then back again when the work was complete. Joe explained everything that was done including the diagnosis the tech had performed as to why my c More

by ferrari5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Carini
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Dec 06, 2021 -

Kunes Buick GMC of Greenfield responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Mike Evans - Service Director

December 03, 2021

They are so efficient and kind. They go out of their way to make your wait go as quickly as possible. More

by JILL.DEMBOWIAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2021 -

Kunes Buick GMC of Greenfield responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Mike Evans - Service Director

December 03, 2021

Not a pleasant experience everyone seemed overwhelmed and not friendly at all. Bad customer service. More

by zpiller23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Solomon Bunn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Buczak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Evans
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Dec 10, 2021 -

Kunes Buick GMC of Greenfield responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Mike Evans - Service Director

December 03, 2021

Fair and professional service Good customer service is Fair and professional service Good customer service is what they specialize in and follow up on your satisfaction More

by Bswanso42@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2021 -

Kunes Buick GMC of Greenfield responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Mike Evans - Service Director

December 01, 2021

John Paul's Buick is a friendly service, informative and helpful. The people are very friendly and I love the birds in the waiting area. More

by KNE3220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2021 -

Kunes Buick GMC of Greenfield responded

Thanks so much for your awesome review! We try our best to deliver world class customer service and have a warm and inviting waiting area! Thanks for choosing us and we can't wait to see you next time. Sincerely, Mike Evans - Service Director

December 01, 2021

I love the buying process with Andre , he even with the extra mile to program my radio...Solaman is great, excellent customer service. Dave in finance made me feel comfortable with the decisions, that I wa More

by PHYLLISBUCHANAN306
Recommend Dealer
Yes
Employees Worked With
Robert Steffan
Andre Dalton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Solomon Bunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2021 -

Kunes Buick GMC of Greenfield responded

Thanks so much for your awesome review Phyllis! We are so glad Andre was able to provide you with such great service! Thanks for choosing John Paul and we hope to see you again soon!

November 30, 2021

The service writer was friendly and informative. Car was done on time as estimated. Feel at home coming here. More

by Katgm2
Recommend Dealer
Yes
Employees Worked With
I think that was his name, Mike Evans
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Dec 02, 2021 -

Kunes Buick GMC of Greenfield responded

Thanks so much for your Kudos, Kat! We do our best to ensure thorough and timely service. Thanks again for choosing John Paul and we can't wait to see you next time Sincerely, Mike Evans - Service Director

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