Kunes Mad City Mitsubishi of Madison - Service Center

OIL CHANGE DISASTER! BEWARE! I bought my car from Kunes, new, earlier this year, 2024. Part of the welcome package was a free oil change through the Kunes Mitsubis BEWARE! I bought my car from Kunes, new, earlier this year, 2024. Part of the welcome package was a free oil change through the Kunes Mitsubishi dealership. I had my first oil change and a month later the oil drain plug FELL OUT of my car on the highway on the way to work! Talk about a mess of a morning. It is BEYOND disappointing that the technicians do not know how to simply change oil properly. I can’t imagine what other parts of their service department are lacking. I was fortunate enough to have towing coverage through Mitsubishi. I was forced to miss work, had to waste my morning in the dealership while they checked the engine. They brought my car in, put a new drain plug in, refilled the oil and “ok”ed the engine. There were NO apologies and they did nothing to make the situation right. Had I been driving a few minutes more, or less diligent, my NEW car might have been completely inoperable due to a technicians incompetence. More

Service was great go see Tamarra Taylor ! Great customer service and hospitality. Beautiful smile ! Ask for Tamarra Taylor. Great customer service and hospitality. Beautiful smile ! Ask for Tamarra Taylor. More