Kyner's Auto Sales, Inc.

good service they where nice to me when I got there and they gave me a good deal I will send my friends there if need a good used car they where nice to me when I got there and they gave me a good deal I will send my friends there if need a good used car More

Strange Car Buying Experience I visited twice to see the same car - a cosmetically clean '99 BMW 740iL. When I met my salesperson, I asked him how business was going and I was told I visited twice to see the same car - a cosmetically clean '99 BMW 740iL. When I met my salesperson, I asked him how business was going and I was told "really bad." This seemed like a prompt that there would be interest in making a sale that day. I've never before examined a car where the salesperson offered absolutely no incentive or "selling points" without constantly being prompted - I felt like I was spoon-feeding the salesperson an opportunity to sell a car, and my efforts were met flatly. I think maybe he didn't consider my interest as being serious, or that I might not have the cash, in spite of the new Fiat 500L I arrived in, and my very open explanation that I was looking for a cash deal and not a trade. Their car was priced a little high which I know from spending weeks researching the model - of course this is standard operating policy and a used car dealership allows some wiggle-room to make a deal. Never once did the salesperson offer an encouraging "make an offer and I'll take it to management and see what we can do" - nothing positive or pleasant. I've purchased about 20 cars in my life for both business and personal, mostly new but used as well, and I've never encountered a less motivated salesperson. I found it stunning also that not a single manager said hello, and no one in the dealership spoke unless spoken to. It seemed like a cold place where they just didn't "get it." On my first visit, I asked many questions to invoke a deal-making process, explaining that even they didn't feel like they could reduce the price, that I was open to other incentives and I even said "I'm trying to figure out how to buy this car at a I price I feel good about, without hurting your bottom line" - buy/sale talk to let the other side of the table know I was ready to move. I got nothin'. I left the dealership, letting the salesman know I remained very interested and had other cars to see. I left him my business car. No follow up call so I knew there was no motivation on their end. After a week my father was with me looking at cars within a 50 mile radius and I showed him the car Kyner had that interested me. A different salesman approached and I told him I was very glad to see him and that I'd not had a pleasant experience with my first salesman. That didn't matter and I ended up with my first salesman again. I figured, oh well, I know what to expect from this guy and I'll just cope with it. After driving the car and looking it over, there were some obvious problems, particularly fluid dripping from the engine. I asked if the car could be raised to have a look - bear in mind I'm evaluating a BMW 740iL - a car notorious for expensive repairs but otherwise a dream to drive - leaks are a major concern. At first my salesman agreed to jack the car up and let us look. After slowly seeking a floor jack (it really seemed like he just wanted me to go away with my cash), he dragged the jack over, somehow became confused and sounded very irritated when he said "Do you guys want to just come back Monday?" What kind of salesman sends a buyer home on a Friday when the car is sitting right there, and you know that there must be 10,000 used cars to purchase within an hour radius?!? In a rare moment of thinking outside the box, the salesman parked the car on an incline to allow us a better view of the dripping engine. Of course we expressed concern, always sending signals that we remained interested in the car but it had mechanical issues. He said he could get the "Repair Order" to tell us what was leaking. We eagerly said "that would be great!" Nothing happened and I had to again prompt the guy - "yep, I guess we're at a point where we need that Repair Order." Finally he went and looked at it, came back, and said "engine leak." I said "leaking from where," and he said "the engine." Wow. Of course multiple times my father and I stepped aside marveling at the experience we were having, but thinking "let's see this through since it's the absolute last time we'll ever give these guys a chance to earn our business." We finally had a really silly show-down at the salesperson's desk and we reached an agreement but - now get this - we had to SHOW them the cash - an unwieldy stack of $100 bills. So silly and yes, they didn't deserve my business. But with the sale made, THEN my salesman became my new best friend, apologized for being rude previously and explained how he wanted to go to dinner earlier, etc. Keep in mind that when I arrived, I expressed that I'd rather not work with the guy anyway and was happy to work with a second salesman, so Kyner's own sales policy kept my salesman on the clock, yet he was rude to his customer and it was so clear that he apologized for it. He even told us after the sale how he had owned a BMW and it was a great car - what?!? No mention of that during the sales process? This is a ten+ year sales veteran? Of course he emphasized this review, told me that a five star would be helpful to him, and I'm now allowing the review to include my photo so that you can see how pleased I am with my work buying this car at an appropriate price in spite of every obstacle with an unenthused, unmotivated, non-communicative "salesman." Had I offered them $1,200 less than their price out of the gate before identifying issues with the car and taking our rightful time making the purchase, (bought it at an acceptable $1,000 discount), the deal would have been dead, I'm sure. So if you buy at Kyner and know what you are doing, expect a 1985 used car buying experience. More

good experience! I couldn't be more satisfied! All in one day, exactly what I was wanting to do. A new experience as well! awsome really I couldn't be more satisfied! All in one day, exactly what I was wanting to do. A new experience as well! awsome really More

thumbs up! Tyler did an awesome job at helping me get into my new car! I'd recommend kyners to anyone that is in the market for a good used car. Tyler did an awesome job at helping me get into my new car! I'd recommend kyners to anyone that is in the market for a good used car. More

New Purchase I went to Kyners to look at a used car I saw on the internet. I went to just look and 1 1/2 hours later I was driving away in my new car. Brandon went I went to Kyners to look at a used car I saw on the internet. I went to just look and 1 1/2 hours later I was driving away in my new car. Brandon went out of his way and was one of the best salesmen I have ever dealt with. I got exactly want I wanted, the right payment range, and left a very happy customer. I will go back to them if I ever need another car and will be visiting them to service my new car. I would like to thank everyone, especially Brandon, for everything they did to get what I wanted. GREAT JOB!! V/r Kevin More

New truck purchase We recently moved to Fayetteville and pass Kyner's Auto Sales several times per week. We always admire the quality looking preowned vehicles. My hus We recently moved to Fayetteville and pass Kyner's Auto Sales several times per week. We always admire the quality looking preowned vehicles. My husband has been thinking about buying a new truck and when we recently drove by, there was a beautiful Toyota Tundra truck in the front row of the lot. We stopped and looked at it and went back the next day and spoke with 2 salesmen. Both dealt with us professionally and bent over backwards to answer all of our questions and concerns. After receiving all of the information we needed and driving the truck we purchased it. We are very pleased with our new purchase and would surely recommend Kyner's to anyone looking for a new vehicle. More

Love the new car! Thank you so much John!! I was incredibly nervous and anxious about buying a new car and you really helped with making me feel more comfortable. Love Thank you so much John!! I was incredibly nervous and anxious about buying a new car and you really helped with making me feel more comfortable. Love the new car! More

Outstanding! Just as my title stated, this was an outstanding experience all the way around. I had been looking for a specific vehicle, for quite a while, and I f Just as my title stated, this was an outstanding experience all the way around. I had been looking for a specific vehicle, for quite a while, and I found it, on line, at Kyner's. The problem was that I live about a 100 miles away and was worried (as most would be) that what was discussed on the phone would change once arriving at the dealership...NOT TRUE. Everything, and then some, was exactly the way Brandon and Hans said would be. I don't have the best of credit and they still got me right where I wanted to be in terms of financing. What really made the whole day special was that my girlfriend and I were treated with amazing customer service! When Kyner says they are a family business, THEY MEAN IT. Brandon was very friendly, personable, and BEST of all, he was extremely responsive to all my inquiries!! He was just was great with the post sale follow-up. Bottom line, with was the best experience, purchasing a vehicle, I have ever had...period. Thanks Brandon and the rest of Kyner for a wonderful day! More

thanks Very helpful with finding a car in my price range and needs. I found a low mileage car in good shape , thanks very much Nick Paretti Very helpful with finding a car in my price range and needs. I found a low mileage car in good shape , thanks very much Nick Paretti More

13' Sorento Kyners did a good job at getting us into the vehicle that we wanted. I think we could of haggled with the price, but for what we got, we are very happ Kyners did a good job at getting us into the vehicle that we wanted. I think we could of haggled with the price, but for what we got, we are very happy. Great vehicle, great service, and this is why we always look for a vehicle at Kyners. Dave is very friendly as well. More