I may NOT be a good example...I am almost 90 and have had Cochlear implants for 8 years. I hear but when people talk as fast as they can and do NOT enunciate and chew their words it makes it impossible to communicate.
There was one gentleman by the name of Patillo who did offer some help but (and I know it is very difficult to trade automobiles from a distance...but I gave him ll the pertinent info he needed to at least give me an estimate of what they would allow for my car.
Long story Short after v=communicating bak an forth he finally told me it would be decided after I got there. It was some 700+ miles there and I was NOT gongto drive there and then not get a trade.
so I did find a car almost in my backyard ...same make,same year and in terrific condition and $1000 less than Kyner wanted for the one they had....So I traded and drove home in less than 2 hours
suppose it depends on the dealer and how Greedy they are!!