L & S Toyota of Beckley

I purchased my 2012 Toyota RAV4 from L&S Toyota and have trusted their service department since the day I drove it off the lot. For years, I felt they were fair and honest. Unfortunately, all it takes is on trusted their service department since the day I drove it off the lot. For years, I felt they were fair and honest. Unfortunately, all it takes is one bad experience to lose that trust, and sadly, I won’t be returning for service or future vehicle purchases. To be transparent, my vehicle has 175k miles and has lived through WV winters. Recently, the service department told me I needed new brakes on the front, all rotors, and all calipers replaced due to the calipers sticking. Because I trusted L&S Toyota, I agreed, and the bill came to $2,500+. I left thinking my car was in good shape, only to hear a grinding noise in the driver’s side rear end that was not there when I arrived at L&S Toyota. When I turned back, they discovered the emergency brakes had “failed.” They offered to cover labor but quoted me another almost $2,000 just for parts (which I later found for much less through Toyota’s official parts dealer). This estimate didn’t include wheel bearings and hubs, which they said it might need. Remember, I just paid $2500+ to have the vehicle repaired and now, suddenly, they tell me the entire emergency brake system and back plates have to be replaced. They offered to remove the emergency brake system, and I reluctantly agreed. I later discovered both emergency brakes were removed, even though the issue was only on one side. This felt careless at best, intentional at worst. I took the vehicle to two other mechanic shops. They agreed that the emergency brake parts looked good, except for one bent pin and both backing plates. Both shops felt that the damage to the backing plates was caused by the technician using a hammer and some form of a bar for leverage trying to pry the rotor off. Now, not even two months later, my driver-side brake system squeaks with each tire rotation, stopping only when I press the brake, likely another fault in the brake work. The lack of care, transparency, and outrageous pricing left me feeling taken advantage of. What once felt like a service department I could trust has now become a source of anxiety. I hope my experience encourages L&S Toyota to prioritize integrity and workmanship so other loyal customers don’t feel the same disappointment. More

We were fortunate to buy a nice Toyota Tacoma TRD from L&S. John Williams was a delight to work with and we want to thank him for a very friendly and professional experience. L&S. John Williams was a delight to work with and we want to thank him for a very friendly and professional experience. More

Ruined a set of $1500 wheels because they failed to use the lug socket I provided. Have gave them many chances and they always fail. Will travel to Princeton before I would ever deal with them again the lug socket I provided. Have gave them many chances and they always fail. Will travel to Princeton before I would ever deal with them again More

Run do not walk to another dealership! The service department is terrible. I have a 2021 Toyota Camry XSE AWD and the wheels are peeling. All four of them. Kevin, service manager, said it The service department is terrible. I have a 2021 Toyota Camry XSE AWD and the wheels are peeling. All four of them. Kevin, service manager, said it was rock chips. Oh really? Bubbling + peeling=rock chips. Very disappointed. Buy somewhere that will take care of you! More

Toyota strong Fast & convenient service, hospitality and kindness shown to us while we were there. Luxury of the area we waited in. Thank you for helping us keep Fast & convenient service, hospitality and kindness shown to us while we were there. Luxury of the area we waited in. Thank you for helping us keep our truck going strong. More

First time Toyota customer Everything was flawless! Perfect test drive, great customer service, and a wonderful finance lady! Matt was amazing and answered every one of my craz Everything was flawless! Perfect test drive, great customer service, and a wonderful finance lady! Matt was amazing and answered every one of my crazy questions! More

Great Experience Nice friendly staff with clean comfortable waiting area. The wait time was less than I anticipated. Free WiFi as well! 😊 Free coffee or cold Nice friendly staff with clean comfortable waiting area. The wait time was less than I anticipated. Free WiFi as well! 😊 Free coffee or cold drink was offered as well. More

Fast and furious!!! Thought it was going to be a boring morning waiting on my Highlander to get its first service. Waiting wasn't an issue, had me in and out in a flash. Thought it was going to be a boring morning waiting on my Highlander to get its first service. Waiting wasn't an issue, had me in and out in a flash. You can tell the employees got a system and it seems to be working, friendly professional people with your satisfaction number #1 priority. More

Great experience from purchase to service From my salesman Happy to my first service appointment everything was fast and efficient..I have found all the staff to be friendly,helpful,knowledgea From my salesman Happy to my first service appointment everything was fast and efficient..I have found all the staff to be friendly,helpful,knowledgeable and efficient..Would recommend buying a car from them and I will be a return customer More

Great service! The representative was very professional. He was respectful and friendly. This was the second time I have taken my car to this service center and I ha The representative was very professional. He was respectful and friendly. This was the second time I have taken my car to this service center and I had a positive experience both times. More