LUV Kia of Jamestown

Brought my car in for recalls. While waiting was looking at cars. Saleswoman comes out and we talk and make an offer on a seltos. She goes in and talks to whomever and comes out wi While waiting was looking at cars. Saleswoman comes out and we talk and make an offer on a seltos. She goes in and talks to whomever and comes out with trade in value on my vehicle and bottom line price. We are like ok sounds good. Then they say oops wrong vehicle we did the price for the cheaper model. We said nope and she’s like well look at this one first. So we did ok it’s not a turbo and no leather seats. Ok we can live with that deal back on. On the way to the bank we get a call that oops they made another mistake and trade in was on a car that was not mine. So instead of 13,000 trade they offered 9000. Ok it’s still more than we owe. So get the vehicle. Hit almost 3500 miles and call service and tell them mileage and say I think it’s time for an oil change. They are like oh yeah and tire rotation. He seemed kinda pushy so I go on Kia website and it says with synthetic oil the oil change mileage is 8000 miles. He NEVER mentioned this so I tried to call back to cancel appointment and no one would answer phone. Needless to say I will be going elsewhere for my maintenance. I warned them that I am more mechanically inclined than most people and don’t take kindly to being screwed over. That’s why I quit going to the people who owned it before. Do not go for service here unless you want to be screwed over. Or unless it’s a recall. More

Bill Beachner is great! Two of the four tires were 50% worn and he had them replaced with new!! Thanks Bill! Two of the four tires were 50% worn and he had them replaced with new!! Thanks Bill! More

I went to the dealership to look at a Kia Sportage but when I discovered that it was almost impossible to find a used one with a sunroof, I changed my interest to a used Honda CRV. The dealership had one when I discovered that it was almost impossible to find a used one with a sunroof, I changed my interest to a used Honda CRV. The dealership had one, which I drove. It was nice but, since it was white, I was not too interested. The salesman was very supportive of my intention to visit Jamestown Honda in Lakewood to see what they might have in the way of a Honda CRV. I did purchase a vehicle there. More

Great Advice Thanks to Dan in service. Engine light went on and when I called he asked some questions and suggested I check the gas cap. I did and it was loose a Thanks to Dan in service. Engine light went on and when I called he asked some questions and suggested I check the gas cap. I did and it was loose and I tighten it, it worked. Thanks again More

Traveled an hour for a reason. Good service for the initial sale with no “bs”. Also dan and jarrod have been stellar for the services on my vehicle wich this far have all been fr Good service for the initial sale with no “bs”. Also dan and jarrod have been stellar for the services on my vehicle wich this far have all been free thanks to the certified used vehicular policy. More

THEY PRETEND TO CARE BUT THEY DON'T Every time I go in there, they are unable to help me. The first time, my sunroof wouldn't close. They looked at it after I paid my $50 diagnostic fee, Every time I go in there, they are unable to help me. The first time, my sunroof wouldn't close. They looked at it after I paid my $50 diagnostic fee, and they claimed that it just needed to be lubricated. They charged me $90 to get it lubricated, and it still doesn't work. Next, my engine blew up after an oil change. I found out about a recall on the engines 2 years later after spending $4000 to get a new engine put in. They claim my engine isn't one of the ones affected, even though I have been neurotic about maintenance, and the new oil didn't even cycle through the engine because the garage that put the new engine in said it was thick. Now, I have glue coming out of the passenger side seat belt harness. It is clearly a manufacturing defect as there is nothing I could do to to cause this, and the glue inside might possibly be affecting the passenger side airbag. They said that KIA will not cover the cost of the repairs. If I were a dealership, I would have at least waived the $50 diagnostic fee if they truly cared about their customers. This defect could be FATAL if the passenger airbag doesn't deploy in an accident. I asked, "So you guys sold me a defective car, and now I have to pay for it?" He said YES. So they are admitting that Kia vehicles are BAD CARS. I used to love my car, I paid a lot of money for it, and I was a believer in KIA and swore I would always buy one. Now, I can't wait until I can get rid of my KIA and get something else. I will NEVER buy a KIA ever again, and will make sure that everyone I know will not buy one, either. I work for a home builder, so I am going to make sure I tell all of my clients about all of the manufacturing defects in my Sportage, and we build for a countless amount of people in a 100+mile radius. Do NOT buy a KIA, and especially DO NOT buy from Kia of Jamestown. They don't care about their customer's safety. More

Enjoyed working with Victorian Doucette IV I highly recommend working with Victorian, followed through with what was promised. The process was smooth. As a salesperson myself I felt Victorian w I highly recommend working with Victorian, followed through with what was promised. The process was smooth. As a salesperson myself I felt Victorian was honest and did not come off as the stereotypical used car salesman. I greatly appreciate that. More

Unhappy customer I cannot recommend this dealer until they can answer your concern about the lease agreement. There are sections I do not understand and they won't ex I cannot recommend this dealer until they can answer your concern about the lease agreement. There are sections I do not understand and they won't explain it to me. If this is not taken care of I will have to resort to other means. I am not a satisfied customer. More

Very knowledgeable and efficient Very pleasant and helpful people,service on my old vehicle was also very pleasant. My salesmen Was Victorian doucette who absolutely was an asset in Very pleasant and helpful people,service on my old vehicle was also very pleasant. My salesmen Was Victorian doucette who absolutely was an asset in the car lease . More

Wonderful and amazing Victorian and Meme from the finance and Ron were all great! Made my experience so much easier coming from overseas...they are super friendly and so kn Victorian and Meme from the finance and Ron were all great! Made my experience so much easier coming from overseas...they are super friendly and so knowledgeable. Wouldn't have made it without them and their expertise and patience. I am so so greatful for all their help! God bless them for helping me choose the right car and making the transition from Europe to USA so much easier! We love you guys! More