LUV Kia of Jamestown

A coworker recently purchased a certified pre-owned vehicle from your dealership. Within 2 weeks of the purchase she discovered that the emissions inspection was over 2 months overdue. When she reached vehicle from your dealership. Within 2 weeks of the purchase she discovered that the emissions inspection was over 2 months overdue. When she reached out to you, she was told that the emissions inspection had been done but the service department "forgot" to put the window sticker on. Sales Manager insisted that the inspection was current but failed to provide any documentation. CarFax indicated the inspection was last performed 14 months prior. Now, a week later, on her way to work, the car stopped working and she had to sit on the side of the road for `15 minutes for he battery to recharge so she could proceed into work. upon reporting this issue to the dealership, she was told they could not even look at it until tomorrow. At this point, she was not given a loaner vehicle and has no way to get home tonight and back to work tomorrow. I would consider this ZERO STARS for service after the sale. I certainly will remember this in the spring when I am shopping for a new vehicle myself. More

Anthony took great care of me and got me into the perfect vehicle. I'll definitely be returning for my next one! vehicle. I'll definitely be returning for my next one! More

Great bunch of guys! !!!!!!!!!!!!!! Very helpful and understanding. Got us in and out as quickly as possible. !!!!!!!!!!!!!! Very helpful and understanding. Got us in and out as quickly as possible. More

matt is amazing, demetrius as well. the tech that worked on my vehicle came in during his personal time off to get the job done for me and i couldn’t thank the svc crew enough. <3 the tech that worked on my vehicle came in during his personal time off to get the job done for me and i couldn’t thank the svc crew enough. <3 More

Excellent job by service men. The only problem was that they all went to lunch at the same time requiring us to wait an additional hour for them to come back to finish the job. So The only problem was that they all went to lunch at the same time requiring us to wait an additional hour for them to come back to finish the job. So, that made our wait time from 10:30 am to 2:00. No loaner car available to go to lunch. Hubs had a doctor appt at 2:30, so it was a race. More

Even though I had to return because a part was not ordered, Matt hurried us through :) My husband has Alzheimers and I have to take him with me and Matt was very understanding :) ordered, Matt hurried us through :) My husband has Alzheimers and I have to take him with me and Matt was very understanding :) More

Excellent customer service! They serviced my car on time. All my questions were answered. Very satisfied. They serviced my car on time. All my questions were answered. Very satisfied. More

Service Center was on time with our appointment. The work was done expertly and even the NYS Inspection was included. The work was done expertly and even the NYS Inspection was included. More

Everything is great, except they still have not fixed my radio media system. They say it needs an update, but they are unable to provide it. radio media system. They say it needs an update, but they are unable to provide it. More

Help is always call away. Even if it is only to calm a old lady's worries Even if it is only to calm a old lady's worries More