LUV Kia of Jamestown - Service Center

They are always professional and do a great job servicing my vehicle they are super friendly too. my vehicle they are super friendly too. More

Completed while I waited, quickly! Would like to have had it washed for me! I had asked if they would and they thought they would. Would like to have had it washed for me! I had asked if they would and they thought they would. More

Great Advice Thanks to Dan in service. Engine light went on and when I called he asked some questions and suggested I check the gas cap. I did and it was loose a Thanks to Dan in service. Engine light went on and when I called he asked some questions and suggested I check the gas cap. I did and it was loose and I tighten it, it worked. Thanks again More

Traveled an hour for a reason. Good service for the initial sale with no “bs”. Also dan and jarrod have been stellar for the services on my vehicle wich this far have all been fr Good service for the initial sale with no “bs”. Also dan and jarrod have been stellar for the services on my vehicle wich this far have all been free thanks to the certified used vehicular policy. More

THEY PRETEND TO CARE BUT THEY DON'T Every time I go in there, they are unable to help me. The first time, my sunroof wouldn't close. They looked at it after I paid my $50 diagnostic fee, Every time I go in there, they are unable to help me. The first time, my sunroof wouldn't close. They looked at it after I paid my $50 diagnostic fee, and they claimed that it just needed to be lubricated. They charged me $90 to get it lubricated, and it still doesn't work. Next, my engine blew up after an oil change. I found out about a recall on the engines 2 years later after spending $4000 to get a new engine put in. They claim my engine isn't one of the ones affected, even though I have been neurotic about maintenance, and the new oil didn't even cycle through the engine because the garage that put the new engine in said it was thick. Now, I have glue coming out of the passenger side seat belt harness. It is clearly a manufacturing defect as there is nothing I could do to to cause this, and the glue inside might possibly be affecting the passenger side airbag. They said that KIA will not cover the cost of the repairs. If I were a dealership, I would have at least waived the $50 diagnostic fee if they truly cared about their customers. This defect could be FATAL if the passenger airbag doesn't deploy in an accident. I asked, "So you guys sold me a defective car, and now I have to pay for it?" He said YES. So they are admitting that Kia vehicles are BAD CARS. I used to love my car, I paid a lot of money for it, and I was a believer in KIA and swore I would always buy one. Now, I can't wait until I can get rid of my KIA and get something else. I will NEVER buy a KIA ever again, and will make sure that everyone I know will not buy one, either. I work for a home builder, so I am going to make sure I tell all of my clients about all of the manufacturing defects in my Sportage, and we build for a countless amount of people in a 100+mile radius. Do NOT buy a KIA, and especially DO NOT buy from Kia of Jamestown. They don't care about their customer's safety. More

Sales and Service The experience of purchasing the car was great. Relatively low pressure through out the sale for a car dealership. How ever the customer service I rec The experience of purchasing the car was great. Relatively low pressure through out the sale for a car dealership. How ever the customer service I received after purchasing the vehicle was not very good. Dan Rumbaugh was always willing to help to the best of his abilities, but when my vehicle was serviced over the course of a couple of days, there was no loaner available and it was towed to another location to be worked on with out my permission. I was charged for a tow I could have done myself. More

Great people to work with :) Would recommend this dealership to anyone! Straight forward and very knowledgeable. Also quick to get the work done and minimal wait time dealership to anyone! Straight forward and very knowledgeable. Also quick to get the work done and minimal wait time More